PodcastJul 22, 2026
The Backbone of Broadband Has Always Been Local
When people talk about the future of broadband, the conversation usually revolves around new technologies, government funding, or the next big infrastructure project.
Read
Sonar 2026 · Resource Center
ARCHIVE
Everything we know about running an ISP.
Blog posts, podcast episodes, guides, case studies, and free tools. Searchable, filterable, free.
497Resources
Case StudyJul 22, 2026
Fast Wireless: Bridging the Digital Divide in Rural Alabama
By integrating Sonar’s automation tools, Fast Wireless transformed their operational efficiency. Sonar automated critical processes such as customer...
Read
Case StudyJul 22, 2026
Connecting Rural Communities: Plains Internet's Impact on Farmers and Families
Discover how Plains Internet leveraged Sonar's tools to streamline operations, enhance customer service, and connect rural communities with...
Read
Case StudyJul 22, 2026
Rock Solid Internet: Empowering Rural Areas with Seamless Connectivity and Technology
With Sonar's automation, Rock Solid maintained a lean team of 17 while managing over 5,000 subscribers, freeing up time for customer service and growth.
Read
PodcastJul 8, 2026
TV Isn't Dead. It's Becoming Easier to Watch.
For years, the broadband industry has been telling the same story: the future is internet, and traditional TV is on its way out. As streaming services exploded onto the scene, it certainly felt that way.
Read
PodcastJun 23, 2026
The Internet Runs on Relationships: What NANOG Can Teach Every ISP About Building a Better Network
One of the best parts of attending industry events is the opportunity to sit down with people who spend their days solving a completely different set of challenges than most operators think about.
Read
BlogJun 10, 2026
AI for ISP Board Reports: Get Your Saturdays Back
Writing the board report eats a Tier 2 or Tier 3 ISP operator's weekend. Here is how to use AI to turn numbers you already track into a first draft.
AIRead
PodcastJun 10, 2026
AI Isn't Coming. It's Already Here. The Real Question Is: What Are You Going to Do With It?
Artificial intelligence has become impossible to ignore. Whether you're attending industry events, scrolling through LinkedIn, reading trade publications, or sitting in on internal planning meetings, AI inevitably finds
Read
PodcastJun 1, 2026
The Digital Divide Isn’t What We Think It Is Anymore
For years, the industry has talked about the digital divide as a coverage problem. Build the network, extend the footprint, and the problem gets solved.
Read
GuideJun 1, 2026
Inside Sonar: Guides by Team
A practical guide series for the people who run ISPs - customer support, billing, field operations, inventory, and network operations, team by team.
OperationsRead
PodcastMay 12, 2026
Field Operations Are Brand Moments
Field operations shape brand perception. Ensure quality installs to build trust and prevent churn. Learn how technician performance impacts CX...
Read
BlogMay 5, 2026
ISP Field Tech Onboarding Guide: How to Capture 7 Years of Knowledge in 30 Minutes
Want to capture vital knowledge from experienced field techs in just 30 minutes? This article ensures seamless onboarding for new hires at your...
Customer ExperienceRead
BlogApr 29, 2026
How Segmentable Inventory Transforms Fiber and Cable Management for ISPs
For ISPs, cable and fiber inventory is one of the most important and most complex asset categories to manage. Spools move between warehouses, trucks, job site
ProductRead
BlogApr 29, 2026
BEAD Funding Alternatives for Fiber Operators: How to Still Win
Missed out on BEAD? Discover fast, scalable alternatives for fiber operators - from ReConnect to private capital - and how Sonar streamlines delivery.
Funding & ComplianceRead
BlogApr 29, 2026
Why Most ISPs Are Thinking About Mobile and MVNO Strategy the Wrong Way
See how Sonar helped support the Members Mobile MVNO launch with 30-day billing, reporting, and payout workflows for a unique credit union mobile model.
Industry insightRead
PodcastApr 28, 2026
Everything Works… Until It Doesn’t
Explore the complexities of managing MDUs, from customer expectations to operational challenges, and learn how to unlock their true growth potential.
Read
BlogApr 23, 2026
The Back-Office AI Gap for ISP Operators Nobody Is Talking About
Practical AI prompts for ISP back-office teams: faster outage comms, reports, runbooks, and lean-team workflows.
AI & AutomationRead
PodcastApr 14, 2026
The Stories We Carry: What the Field Teaches You About Running an ISP
Explore the complexities of managing MDUs, from customer expectations to operational challenges, and learn how to unlock their true growth potential.
Read
BlogApr 13, 2026
First Impressions from CanWISP 2026: A New Perspective on the ISP Industry
Reflections from ISPAMERICA 2026: insights on AI-driven customer experience, ISP collaboration, and the conversations shaping the future of broadband.
Company & EventsRead
PodcastApr 1, 2026
MDUs: The Growth Opportunity That Isn’t So Simple
Explore the complexities of managing MDUs, from customer expectations to operational challenges, and learn how to unlock their true growth potential.
Read
Case StudyApr 1, 2026
Lighting up MDUs from one Positron unit, without rewiring.
How one Sonar customer enabled efficient provisioning for multiple subscribers in an MDU without rewiring, using a custom solution built by Sonar's Professional Services team.
Read
BlogMar 19, 2026
Built on People, Proven by Partnership: The Heart of Sonar
Explore how Sonar combines deep expertise, human-first onboarding, and real partnerships to help broadband operators grow and thrive.
Company & EventsRead
PodcastMar 17, 2026
When the Internet Breaks, It’s Always the ISP… Even When It’s Not
Learn how normal install confusion can lead to customer churn and discover actionable strategies to improve your ISP's onboarding process for
Read
BlogMar 9, 2026
ISPAMERICA 2026 Recap: AI Customer Experience and ISP Collaboration
Reflections from ISPAMERICA 2026: insights on AI-driven customer experience, ISP collaboration, and the conversations shaping the future of broadband.
Company & EventsRead
PodcastMar 3, 2026
Traffic Shaping Isn’t the Villain. It’s a Responsibility.
Learn how normal install confusion can lead to customer churn and discover actionable strategies to improve your ISP's onboarding process for
Read
GuideMar 1, 2026
The BEAD Application Checklist
Step-by-step checklist for ISPs preparing BEAD funding applications. Documentation, mapping, compliance, financials.
BEAD & FundingRead
BlogFeb 27, 2026
Using Structured Disconnection Reasons to Turn ISP Churn Into Strategy
Discover how structured disconnection reasons can transform churn data into actionable insights and proactive strategies in our latest Lunch & Learn recap with Warren Lyn.
Customer experienceRead
BlogFeb 26, 2026
Closing a Chapter in Puerto Rico: The Final Sonar V1 to V2 ISP Migration
Transform fragmented systems into seamless integrations. Discover how vendor partnerships enhance data accuracy and efficiency for ISPs. Learn more from our recent webinar with VETRO.
Company & EventsRead
GuideFeb 25, 2026
Billing Automation 101 for ISPs
How to transition from manual billing to fully automated systems without disrupting operations or burning your CSR team.
Billing & OperationsRead
PodcastFeb 17, 2026
If You’re Accepting “Normal Install Confusion,” You’re Accepting Churn
Learn how normal install confusion can lead to customer churn and discover actionable strategies to improve your ISP's onboarding process for
Read
PodcastFeb 4, 2026
AI for ISPs: Stop Guessing, Start Predicting
Discover how AI can streamline workflows for ISPs, improve customer support, optimize field operations, and reduce churn, all while maintaining...
Read
BlogJan 22, 2026
Why SOC 2 Type 2 Matters for ISPs Choosing Sonar
Validating Sonar's commitment to security, our SOC 2 Type 2 report confirms that robust controls are integrated into daily operations, ensuring...
Company & EventsRead
PodcastJan 20, 2026
Security Is a Moving Target — and ISPs Feel That Every Day
ISPs face evolving security threats, from legacy hardware risks to access control failures. Discover strategies to strengthen your network in this episode.
Read
BlogJan 15, 2026
From Fragmented to Fully Synced: Vendor Partnerships and OSS/BSS Integration for ISPs
Transform fragmented systems into seamless integrations. Discover how vendor partnerships enhance data accuracy and efficiency for ISPs. Learn more from our recent webinar with VETRO.
Industry insightRead
BlogJan 8, 2026
Ticket Category Families and Resolution Reasons: New Sonar Ticketing Features
Enhance your support workflows with Sonar’s new Ticket Category Families and Resolution Reasons, designed to streamline organization, reduce errors, and improve reporting without adding complexity.
ProductRead
PodcastJan 6, 2026
Marketing Without Guesswork: What ISPs Get Wrong and How to Fix It
Discover how ISP growth starts on the ground with operational clarity, not just in the sales funnel. Learn insights from the latest Bandwidth podcast...
Read
BlogDec 23, 2025
7 Must-Listen Broadband Podcasts for ISP Operators
Looking for holiday listening? Explore these top broadband podcasts packed with insights, trends, and inspiring community stories.
Industry insightRead
BlogDec 16, 2025
Sonar Spam Filtering: Keep ISP Ticket Queues Clean
Learn how Sonar’s spam filtering helps ISPs keep ticket queues clean by automatically flagging spam, improving accuracy, & giving full control over reviews
ProductRead
PodcastDec 16, 2025
From Chaos to Clarity: Why ISP Growth Starts in the Field, Not the Funnel
Discover how ISP growth starts on the ground with operational clarity, not just in the sales funnel. Learn insights from the latest Bandwidth podcast...
Read
BlogDec 12, 2025
How ISPs Personalize Billing With Sonar Invoice Templates
Learn how Sonar’s Invoice Template feature helps ISPs customize billing, improve clarity, add branding, & deliver a consistent, professional customer experience.
ProductRead
BlogDec 9, 2025
How Map Overlays Reveal Network Insights for ISPs
Learn how Sonar’s Map Overlay feature brings service boundaries and network data together so ISPs can plan confidently and manage growth with clarity.
ProductRead
BlogDec 8, 2025
How ISPs Manage Serviceable Addresses for MDUs and Multi-Site Accounts
Discover how Anchor & Linked Serviceable Addresses help ISPs manage MDUs and multi-site customers with cleaner billing, faster onboarding, & better control
ProductRead
BlogDec 8, 2025
The Future of AI Governance for ISPs: What Broadband Providers Should Expect Next
Explore the future of AI governance for ISPs, emerging regulatory expectations, & why early planning is critical for secure &compliant broadband operations
AI & AutomationRead
BlogDec 3, 2025
A Practical Roadmap for Bringing AI into Your Broadband Operations
A step by step look at how ISPs can introduce AI responsibly, choose the right use cases, and build a secure operational plan for long term success.
AI & AutomationRead
PodcastDec 2, 2025
When a Competitor Moves Into Your Market: What Really Happens Inside Your ISP
How ISPs can scale using outsourcing, call centers, and AI without sacrificing their identity. Learn what works and what risks to avoid for sustainable...
Read
BlogNov 26, 2025
How Sonar + GoCare Automate ISP Customer Support and Cut Call Volume
See how Sonar + GoCare help ISPs automate support, reduce call volume, & deliver faster, more personal customer experiences that build long-term loyalty
Customer experienceRead
BlogNov 26, 2025
How ISPs Can Build a Culture of Safe AI Use Without Slowing Innovation
Learn how broadband providers can encourage responsible AI use, strengthen security awareness, and support innovation without creating unnecessary restrictions.
AI & AutomationRead
BlogNov 21, 2025
The Hidden AI Risks ISPs Are Overlooking in 2025
Discover the AI risks broadband providers often overlook and learn how ISPs can protect customer data and prevent shadow AI from creating security gaps.
AI & AutomationRead
BlogNov 18, 2025
Master Everyday Sonar Features with the Lunch & Learn Video Series for ISPs
Discover Sonar’s Lunch & Learn Series: short, actionable videos that help ISPs streamline operations and boost efficiency using Sonar’s features.
ProductRead
PodcastNov 18, 2025
Outsourcing, Call Centers, and AI: Scaling Without Losing Your Identity
How ISPs can scale using outsourcing, call centers, and AI without sacrificing their identity. Learn what works and what risks to avoid for sustainable...
Read
BlogNov 14, 2025
When Is It the Right Time to Sell Your ISP? A Broadband M&A Guide
Explore how broadband operators can navigate the emotional, financial, and strategic decisions involved in knowing when it’s time to sell an ISP.
Industry insightRead
BlogNov 12, 2025
Smarter Broadband Sales: How Sonar + Actifai Boost ISP Conversions and ARPU
Discover how Sonar and Actifai help ISPs boost sales through smarter personalization, faster onboarding, and higher customer lifetime value.
Company & EventsRead
BlogNov 10, 2025
How the Sonar + Preseem Integration Helps ISPs Reduce Churn and Scale Smarter
Discover how the Sonar + Preseem integration helps ISPs unify network data, reduce churn, and scale smarter across fiber and wireless.
Company & EventsRead
BlogNov 5, 2025
Why ISPs Are Merging: Inside the Broadband Consolidation Wave
Discover why ISPs across North America are merging as rising costs, funding programs, and technology shifts drive a new wave of broadband consolidation.
Industry insightRead
PodcastNov 4, 2025
When Culture Becomes a Punchline: Protecting Your ISP’s Values Through Growth
Discover how to protect and nurture your ISP's culture through growth by aligning operations with core values and fostering a resilient, people-first team.
Read
BlogNov 3, 2025
Sonar Q3 Product Update: More Control, Smarter Connections, Stronger Retention
Discover Sonar's Q3 updates that enhance control, streamline operations, improve customer connections, and boost retention, making your business more efficient and effective.
ProductRead
BlogNov 3, 2025
Why API-First Tools Are the Future of Broadband Growth for ISPs
Discover how API-first tools empower ISPs to automate, scale, and innovate faster, driving broadband growth through flexibility, integration, and control.
ProductRead
BlogOct 31, 2025
WISPAPALOOZA 2025: AI, BEAD Funding, and the Future of Broadband
AI, BEAD funding, and workforce challenges took center stage at WISPAPALOOZA 2025 - a snapshot of where broadband is headed next.
Company & EventsRead
PodcastOct 28, 2025
Building Better Broadband Starts With Building Better Partnerships
Building better broadband requires strong partnerships. Learn from Curtis Dean of C-BAN on the importance of collaboration and community connection in...
Read
BlogOct 22, 2025
New Feature: Anchor-Linked Package Support for Bundled ISP Services
Introducing anchor-linked package support for bundled services like internet, TV, and phone, enhancing billing flexibility and control for MDUs and HOAs.
ProductRead
BlogOct 20, 2025
How AI Predicts ISP Churn Before It Happens to Retain Subscribers
Discover how Sonar Retain and AI help ISPs predict churn, coach agents, and retain more customers before they leave. Watch the webinar replay now.
AI & AutomationRead
PodcastOct 16, 2025
When the Infrastructure Breaks, So Do Communities. That’s Why We Show Up.
Maximize the value of your data by ensuring it's visible, timely, and relevant to every team member, driving better decisions and outcomes across your org.
Read
BlogOct 15, 2025
How to Reduce Broadband Churn: Why ISP Customers Leave and How to Stop It
Learn how broadband providers can reduce churn by improving customer experience, leveraging smart tools, and focusing on reliability, communication, and personalized services.
Customer experienceRead
PodcastOct 14, 2025
Data That Doesn’t Get Used Is Just Clutter
Maximize the value of your data by ensuring it's visible, timely, and relevant to every team member, driving better decisions and outcomes across your org.
Read
BlogOct 8, 2025
ISP Marketing Campaign Ideas That Actually Drive Signups
Discover proven ISP marketing strategies that drive real signups through hyperlocal SEO, referral programs, and targeted email campaigns that build trust.
Industry insightRead
BlogOct 6, 2025
How Local ISPs Beat Big Providers with Local Brand Power
Learn how broadband providers can compete with national giants through storytelling, local engagement, and community-focused marketing.
Industry insightRead
BlogOct 3, 2025
Meet Sonar at WISPAPALOOZA 2025: Booth #524, Sonar Retain, and Live Podcast
Join Sonar at WISPAPALOOZA 2025 in Las Vegas, visit Booth #524 to explore Sonar Retain, catch live podcast tapings, and connect with industry leaders.
Company & EventsRead
PodcastOct 1, 2025
The Digital Divide Is Evolving, and It’s Not Just About Access
Explore how the digital divide has evolved beyond access to include device ownership, digital literacy, and connectivity, with insights from Megan...
Read
BlogSep 29, 2025
Sonar Retain: AI Churn Detection and Agent Coaching for ISPs
Discover Sonar Retain: AI-powered tool to reduce churn, enhance agent performance, and improve customer experience through real-time analysis and coaching.
AI & AutomationRead
BlogSep 24, 2025
Bridging the Digital Divide: How Compudopt Builds True Digital Equity
Discover how Compudopt is transforming digital equity by providing devices, internet, and tech education to underserved communities across the U.S.
Industry insightRead
BlogSep 17, 2025
Fiber Resurgence 2025: What ISPs Need to Know About BEAD, Hybrid Networks, and Operations
Explore the shift from wireless to fiber and what 2025 means for ISPs. Learn hybrid strategies, funding advice, and operational best practices.
Industry insightRead
PodcastSep 16, 2025
When the Internet Isn't Intuitive: What We Miss in the Digital Divide Conversation
Exploring the digital divide beyond access: understanding adoption, use, and the importance of digital literacy for true connectivity and community.
Read
BlogSep 11, 2025
BEAD Funding Alternatives for Fiber Operators Who Missed Out
Missed out on BEAD? Discover fast, scalable alternatives for fiber operators - from ReConnect to private capital - and how Sonar streamlines delivery.
Funding & ComplianceRead
BlogSep 11, 2025
New Feature: Adtran Mosaic Cloud Platform Integration for Fiber Provisioning
Introducing a premium integration with Adtran Mosaic Cloud Platform to automate fiber service provisioning, sync real-time data, and enhance network resilience for Adtran users.
ProductRead
PodcastSep 9, 2025
Why Wireless Still Matters (and Always Will)
Exploring the vital role of wireless broadband in modern connectivity, balancing costs, speed, and strategic deployment even as fiber continues to...
Read
BlogSep 3, 2025
Technical, Networking, and Incident Response Automation for ISPs
Automate IP management, monitoring, and provisioning with Sonar to reduce manual workloads and respond to network incidents faster.
OperationsRead
PodcastSep 2, 2025
“Only Certainty Is Uncertainty”: Live from Broadband Communities 2025
Explore industry insights and future strategies in our live podcast from Broadband Communities 2025, featuring Brad Randall of Beyond the Cable...
Read
BlogAug 30, 2025
Creative Revenue Streams for ISPs: Growing ARPU in the AI Era
Learn how ISPs can grow ARPU with AI upselling, digital bundles, and new revenue streams that transform connectivity into full digital experiences
AI & AutomationRead
BlogAug 27, 2025
5 Customer Outreach Moments That Reduce ISP Churn
Discover the five key moments ISPs should reach out to customers, enhancing satisfaction and loyalty while reducing churn and support tickets.
Customer experienceRead
BlogAug 27, 2025
ISP Inventory and Procurement Automation with Sonar
Track inventory in real time, simplify procurement, and manage stock assignments across your ISP operations with Sonar’s powerful automation features.
OperationsRead
BlogAug 27, 2025
New Feature: Direct Account Messaging in Sonar (Email and SMS)
New Direct Messaging feature in Sonar lets you send emails and SMS directly from accounts, streamlining communication without needing external systems. Discover efficient customer outreach today.
ProductRead
BlogAug 27, 2025
How to Use a Custom GPT to Simplify ISP Compliance (FCC, BEAD, SLA)
Learn how ISPs can use custom GPTs to automate FCC compliance, manage reporting deadlines, and protect data privacy with secure AI deployment.
AI & AutomationRead
BlogAug 25, 2025
Using AI to Drive Revenue Growth and Upselling for ISPs
Discover how broadband providers can use AI to supercharge upselling - boost revenue, personalize offers, and retain customers with smart, seamless strategies.
AI & AutomationRead
BlogAug 23, 2025
Fiber Meets AI: What ISPs Need to Know About 400G and Dark Fiber Demand
400G and dark fiber demand are exploding. Learn what a record 6,912-fiber deal reveals about AI-driven networks and ISP planning.
AI & AutomationRead
BlogAug 21, 2025
FCC Reporting Requirements in 2025: An ISP Compliance Guide
A concise guide to key FCC reporting requirements in 2025 - including DIRS, BDC, HUBB, PSAP, ETRS, and more - plus compliance steps and timelines.
Funding & ComplianceRead
BlogAug 20, 2025
ISP Customer Service and Ticketing: Automated Support in Sonar
Streamline ISP support with automated ticket routing, email conversion, and customer self-service tools built into Sonar’s OSS/BSS platform.
ProductRead
BlogAug 19, 2025
What Broadband Leadership Really Looks Like in 2025
Broadband leadership in 2025 means BEAD compliance, AI adoption, and operational clarity while keeping people and communities central.
Industry insightRead
BlogAug 19, 2025
How AI Reduces Support Costs for Broadband Providers
Learn how AI-powered chatbots, predictive maintenance, & network optimization can cut broadband support costs, backed by stats & an actionable how‑to guide
AI & AutomationRead
PodcastAug 19, 2025
AI Won’t Replace Support. But It Will Redefine It.
AI is transforming support, but the human touch remains crucial. Ready to learn how to balance automation and empathy for a seamless customer experience?
Read
BlogAug 14, 2025
BEAD Funding: How to Win on Best Broadband at Best Cost
In the new BEAD era, it’s not about who has the most fiber or the flashiest technology - it’s about who can deliver the best broadband at the best cost, with the most community value.
Funding & ComplianceRead
BlogAug 13, 2025
ISP Field Service & Dispatch: Scheduling, GPS, and Mobile Tools
Streamline ISP field service with Sonar’s scheduling, GPS integration, drive-time mapping, task templates, and mobile tools.
ProductRead
BlogAug 7, 2025
Stop the Leak: How ISPs Lose Revenue and How Sonar's OSS/BSS Solution Helps Plug Every Hole
Learn how ISP revenue leakage costs 1 - 3% annually and how Sonar’s OSS/BSS platform stops hidden losses with automation and real-time tracking.
OperationsRead
BlogAug 7, 2025
What Sonar Shipped in Q2 2025 (and the Q3 ISP Roadmap)
See what Sonar Software shipped in Q2 2025 and what’s coming next - from integrations to billing updates, new triggers, and smarter workflows.
ProductRead
PodcastAug 7, 2025
What Happens After the Deal Closes: The Messy Middle of M&A in Broadband
Explore post-acquisition integration in broadband M&A, highlighting how communication, culture, and strategy shape smoother transitions and outcomes.
Read
BlogAug 6, 2025
How to Automate ISP Billing, Payments, and Reporting
Streamline your ISP’s billing, payments, and reporting with Sonar’s automation tools designed for accuracy, compliance, and customer satisfaction.
OperationsRead
BlogAug 6, 2025
Dual Data Service Billing: Two Services, One ISP Account
Sonar's dual data billing simplifies multi-service management and adds flexibility with two data services per account, each tracked and billed separately.
ProductRead
BlogJul 28, 2025
What AI Means for Small and Rural ISP Networks
AI is driving massive bandwidth demand. Here’s what small and rural ISPs need to know to stay ahead and keep their networks ready.
AI & AutomationRead
BlogJul 23, 2025
Sonar Q2 Product Update: ISP Performance, Workflows, and Reporting
At Sonar, we’re always working to make our platform faster, smarter, and more powerful for your team. In Q2, we delivered several game-changing enhancements aimed at boosting your productivity, elevating customer experience, and unlocking deeper business insights.
ProductRead
PodcastJul 23, 2025
It Makes You Go Like This: The Real Stress of Running Network Operations
Facing the relentless stress of network operations? Learn about the key challenges & effective strategies to maintain a resilient, reliable network and...
Read
BlogJul 21, 2025
The End of the Middle-Class Affordability Plan: What BEAD ISPs Need to Know
In this blog, we unpack why the MCAP was removed, what remains in place, and how ISPs can adjust their strategies moving forward.
Funding & ComplianceRead
BlogJul 18, 2025
FCC Broadband Label Changes for ISPs: 2024 vs October 10, 2025
Learn key FCC broadband label changes due by Oct 10 2025 and how Sonar’s free generator helps ISPs create fully compliant labels fast.
Funding & ComplianceRead
BlogJul 14, 2025
How ISPs Use Generative AI to Reinvent Network Operations
Discover how ISPs use generative AI to improve efficiency, predict issues, and enhance customer support across their networks.
AI & AutomationRead
BlogJul 9, 2025
Do Fixed Wireless and LEO Now Have a BEAD Competitive Edge?
BEAD Restructuring Policy Notice clearly redefines eligibility by removing previous biases against specific technologies and focuses on performance and cost-efficiency.
Funding & ComplianceRead
PodcastJul 9, 2025
Radios, Meth Labs, and Poop Rooms: The Realities of ISP Field Work
Discover the gritty, real-life experiences of ISP field techs, from bizarre mishaps to dangerous encounters, and why understanding these stories is crucial for anyone in the broadband industry.
Read
BlogJul 8, 2025
Broadband Communities Summit 2025 Recap: BEAD, AI, and Community Fiber
Recap of Sonar Software at Broadband Communities Summit 2025 - real conversations on connectivity, BEAD, AI, and community-driven broadband.
Company & EventsRead
BlogJul 3, 2025
New On-Premise NetFlow Receiver for Accurate ISP Usage Tracking
Discover enhanced control and precision in tracking customer data usage with our new On-Premise NetFlow Receiver, designed for scalable, reliable, and accurate network operations.
ProductRead
BlogJul 3, 2025
The Ripple Effect of Rural Broadband: Why ISP Fiber Expansion Transforms Communities
Discover how rural broadband drives jobs, education, and healthcare access - and why ISPs are key to transforming communities from the ground up.
Industry insightRead
BlogJun 30, 2025
NTIA BEAD Policy Overhaul: What It Means for ISP State Broadband Strategy
The NTIA has restructured the BEAD program to streamline deployment, broaden technology eligibility, and give states greater autonomy. Read what's changed
Funding & ComplianceRead
BlogJun 30, 2025
Why ISP Reports Start in Spreadsheets (and Why That's Okay)
Discover why spreadsheets are still key for ISP analytics - and how Sonar’s BI tools help you scale insights into action.
OperationsRead
BlogJun 27, 2025
AI for ISPs: Sales Innovation and Broadband Growth (Fiber Connect 2025)
We sat down to catch up on everything from how far AI has come in broadband to what ISPs should really be thinking about when it comes to integrating smart, future-ready tech into their operations.
AI & AutomationRead
BlogJun 27, 2025
2025 BEAD Policy Changes: What Fiber and Fixed Wireless ISPs Need to Know
Discover how the 2025 BEAD policy changes impact fiber and fixed wireless ISPs. Learn what’s new, who’s now eligible, and how to stay compliant post-award.
Funding & ComplianceRead
PodcastJun 24, 2025
What AI Means for ISPs Like Yours: It’s Not Hype, It’s Coming
Ready to learn how AI is transforming ISPs, increasing bandwidth, and reshaping customer support? Discover actionable steps to prepare your business for...
Read
BlogJun 21, 2025
Fiber's Untapped Power: What Most ISPs Are Missing
Unlock the hidden potential of your fiber network. Discover how ISPs can turn infrastructure into impact, revenue, and resilience.
Industry insightRead
PodcastJun 20, 2025
How Small ISPs Win in the Big Game | Bandwidth Podcast
Ready to discover how small ISPs thrive by building strong, personal connections and delivering reliable service? In this episode, we share how to...
Read
BlogJun 18, 2025
New Feature: VETRO FiberMap Integration for GIS and OSS Data Sync
Simplify network management with our enhanced VETRO FiberMap integration, offering seamless GIS and OSS data syncing, real-time insights, and smarter data synchronization within Sonar.
ProductRead
BlogJun 13, 2025
Reflections from Fiber Connect 2025: Why the Work Is Personal
Reflections from Fiber Connect 2025: Why meaningful connection, simplicity, and equity are key to building broadband that works for everyone.
Company & EventsRead
BlogJun 12, 2025
New Feature: Calix Cloud Integration for Sonar
We’re excited to announce a new feature that brings greater transparency to your account setup: you can now directly tie a specific inventory item - like a router or radio - to the data service it delivers.
ProductRead
BlogJun 6, 2025
How 360 Broadband Turned ISP Data Into a Growth Engine With Sonar DataConnect
Discover how 360 Broadband uses Sonar DataConnect to turn raw ISP data into real-time insights, streamline operations, reduce churn, and boost ARPU - all without changing their BI tools.
Customer storyRead
BlogJun 6, 2025
sonarPay Canada: ISP Payment Processing Built Into Sonar
Simplify ISP payments with sonarPay Canada - fully integrated, compliant, and built to streamline reconciliation with zero customer disruption.
ProductRead
BlogMay 28, 2025
New in Sonar: Smart Spam Filtering and Email Delivery Tracking
We’re excited to announce a new feature that brings greater transparency to your communications: you can now automatically filter spam from incoming messages and see real-time sent statuses on every outbound email.
ProductRead
BlogMay 21, 2025
SonarPay Canada: Integrated ISP Payments and Compliance
SonarPay is now live in Canada! Streamline ISP payments, ensure compliance, and simplify operations with Payrix Canada integration and smart reporting.
ProductRead
BlogMay 14, 2025
Why ISPs Should Segment NPS by Region and Service Type
Segmenting NPS by geography and service type reveals hidden insights. Learn how Sonar DataConnect helps ISPs turn raw scores into actionable strategies.
Customer experienceRead
BlogMay 12, 2025
Scaling ISP Operations With Generative AI
Discover how generative AI is driving real operational gains for ISPs - from automating support to boosting team efficiency - and why now is the time to act.
AI & AutomationRead
BlogMay 6, 2025
Broadband Integration Day 2025: A Free Virtual Event for ISPs
Join Sonar on May 8 for Broadband Integration Day - live sessions with partners on automation, CX, and growth strategies for ISPs.
Company & EventsRead
BlogApr 29, 2025
New Feature: Link Inventory Items to Data Services in Sonar
We’re excited to announce a new feature that brings greater transparency to your account setup: you can now directly tie a specific inventory item - like a router or radio - to the data service it delivers.
ProductRead
BlogApr 24, 2025
ISP Communications Tax Compliance: How Automation Changes the Game
Explore how ISPs are tackling tax compliance complexity with automation. Learn key insights from industry experts on managing multi-jurisdictional taxes.
OperationsRead
BlogApr 23, 2025
Real-Time Scheduling and Dispatch for ISP Field Operations
Streamline ISP field operations with real-time scheduling & dispatch to boost technician productivity, reduce delays, and improve customer satisfaction.
OperationsRead
BlogApr 17, 2025
Custom Links on Network Sites and Serviceable Addresses in Sonar
We’re excited to announce a small but powerful update to custom links in Sonar - designed to give your team even more flexibility and efficiency.
ProductRead
BlogApr 15, 2025
Sonar Q1 2025 Product Updates: New OSS/BSS Features for ISPs
Discover Sonar's latest features for Q1 2025 - from account archives to DataConnect - built to streamline, scale, and simplify ISP operations.
ProductRead
BlogApr 11, 2025
AI for ISPs: Why It's Now the Baseline, Not a Luxury
AI is reshaping telecom. Discover how ISPs are using it to cut costs, boost growth, and stay competitive in a fast-changing broadband landscape.
AI & AutomationRead
BlogApr 7, 2025
How ISP Automation Reduces Operational Costs and Maximizes ROI
Reduce ISP costs and boost ROI with automation. Discover how Sonar streamlines operations, improves efficiency, and supports scalable growth.
OperationsRead
BlogApr 4, 2025
7 Key Financial Metrics Every ISP CFO Should Track
Track key financial metrics like MRR, churn, and cash flow to optimize ISP performance. Learn how Sonar helps CFOs drive growth and financial clarity.
OperationsRead
BlogApr 3, 2025
Calix Multi-Company Support: Multi-Tenant Provisioning in Sonar
We’re excited to announce that our Calix integration now fully supports multi-company provisioning, making it easier than ever to manage multiple networks.
ProductRead
BlogApr 2, 2025
How to Handle 10x More ISP Customers Without Hiring More Support Staff
Scale ISP customer support without growing your team. Learn how to use automation, self-service, and smart workflows to handle 10x more customers efficiently.
Customer experienceRead
BlogApr 1, 2025
WISPAMERICA 2025 Recap: How ISPs Scale With Data-Driven Growth
WISPAMERICA 2025 recap from Sonar’s VP of Sales & Partnerships - key insights on growth, alignment, and the future of broadband success.
Company & EventsRead
BlogMar 31, 2025
New sonarPay Monthly Statement for ISP Payment Reconciliation
We’ve introduced a new sonarPay Monthly Statement to improve how you reconcile payments and monitor cash flow.
ProductRead
BlogMar 28, 2025
How Clearnetworx and 360 Broadband Win With World-Class ISP Customer Service
Discover how Clearnetworx and 360 Broadband use culture, tools, and empathy to turn customer service into a powerful growth engine for ISPs.
Customer experienceRead
BlogMar 26, 2025
Broadband Customer Experience Trends ISPs Need in 2025
Exceptional customer experience isn’t just a differentiator, it’s a growth strategy. See what’s shaping the future of CX for broadband providers in 2025.
Customer experienceRead
BlogMar 24, 2025
Broadband Appreciation Week 2025: Celebrating WISPs and Fiber Providers
Celebrating Broadband Appreciation Week: Governor Stitt's proclamation, WISPA's impact, Sonar’s mission, and Fast Wireless’ inspiring story.
Company & EventsRead
BlogMar 23, 2025
How ISP Self-Service Portals Reduce Support Ticket Volume
Empower your ISP customers and reduce ticket volume with self-service portals that boost satisfaction, cut costs, and scale smarter.
Customer experienceRead
BlogMar 17, 2025
Community Engagement Strategies for Broadband Providers After BEAD
Explore strategies ISPs can implement to strengthen community relationships with successful engagement initiatives after receiving BEAD funding.
Industry insightRead
BlogMar 12, 2025
New Feature: Redesigned Sonar Main Menu for Faster ISP Navigation
Discover Sonar’s redesigned menu for better navigation, organization, and usability. Enjoy a streamlined experience with customizable views & improved access!
ProductRead
BlogMar 10, 2025
Cut Costs, Not Corners: How ISPs Automate Operations for Growth
Discover how ISPs can use automation to cut costs, improve efficiency, and enhance service quality without compromising customer satisfaction.
OperationsRead
BlogMar 6, 2025
New Feature: Geotab GPS Tracking Integration for ISPs
Sonar now integrates with Geotab, adding to our existing lineup of GPS providers: Linxup, Track Your Truck, Verizon Connect, and Zubie.
ProductRead
BlogMar 4, 2025
The 5 Biggest ISP Scaling Mistakes (And How to Avoid Them)
Discover the top 5 scaling mistakes ISPs make and how to avoid them with automation, strategic growth, and smart financial management. Scale efficiently!
Industry insightRead
BlogMar 3, 2025
New Feature: Sonar DataConnect for Direct BI Access to Your ISP Data
We’re excited to introduce Sonar DataConnect - a premium feature that gives you direct, secure access to your Sonar data within our Snowflake data warehouse.
ProductRead
BlogFeb 26, 2025
New Feature: Account Archives for Managing Inactive ISP Accounts
February 26th, 2025 New feature: Account Archives is designed to give you more control over inactive accounts while keeping your Sonar instance organized and compliant.
ProductRead
BlogFeb 21, 2025
Segmentable Inventory: Simplifying BEAD Compliance for ISPs
Government broadband funding, like the BEAD program, is a critical step in closing the digital divide. But with funding comes responsibility - accurate inventory tracking, financial reporting, and regulatory compliance are essential to securing and maintaining grant funds.
Funding & ComplianceRead
BlogFeb 20, 2025
Sonar Software Names Steph Reck VP of Sales & Partnerships
Sonar Software welcomes Steph Reck as VP of Sales & Partnerships, bringing 15+ years of SaaS expertise in scaling revenue and optimizing sales strategies.
Company & EventsRead
BlogFeb 19, 2025
Segmentable Inventory: Track Fiber and Cable Assets for BEAD Compliance
February 19th, 2025 New feature: Segmentable Inventory Feature eliminates inefficiencies and enhances financial and operational transparency.
ProductRead
BlogFeb 4, 2025
Unit-Based Inventory Tracking for BEAD Compliance: A Guide for ISPs
Ensure BEAD compliance with unit-based inventory tracking for accurate reporting, financial transparency, and seamless audits.
Funding & ComplianceRead
BlogFeb 2, 2025
Top 5 Challenges ISPs Face During BEAD Implementation
Discover the top challenges ISPs face during BEAD implementation, from compliance to scalability, & learn actionable solutions to overcome them effectively
Funding & ComplianceRead
BlogJan 28, 2025
Post-Award BEAD Compliance: How ISPs Avoid Penalties and Stay on Track
Learn how to navigate post-award BEAD compliance with practical tips on reporting, governance, and tools to avoid penalties and ensure project success
Funding & ComplianceRead
BlogJan 27, 2025
Sonar Software Q4 2024 Product Update for ISPs: New Features and 2025 Roadmap
Discover Sonar's Q4 advancements: new features, upcoming innovations, and insights to empower ISPs for sustainable growth. Streamline, scale, succeed!
ProductRead
BlogJan 25, 2025
ISP Mergers and Acquisitions: How to Prepare Customers for a Smooth Transition
In this blog, we share some tips and strategies to prepare your customers for an M&A to ensure a smooth transition.
Customer experienceRead
BlogJan 24, 2025
E-Commerce for ISPs: How AI Is Transforming Customer Engagement
Combining the power of Actifai’s AI eCommerce with Sonar’s seamless BSS/OSS, broadband providers can create personalized experiences that accelerate growth
AI & AutomationRead
BlogJan 23, 2025
Incident Response for Rural ISPs: Built to Scale
Improve incident response for rural ISPs with streamlined communication, collaboration, and tools.
Customer experienceRead
BlogJan 23, 2025
How Quality of Experience Reduces ISP Customer Churn
Analyzing data to improve the customer experience by prioritizing interactive traffic will directly impact reducing support calls and reduce churn.
Customer experienceRead
BlogJan 23, 2025
How to Streamline ISP Ticketing: Automation and Troubleshooting
Streamline support with Sonar’s tools for automating ticket prioritization, enabling multichannel support, and troubleshooting for faster resolutions.
Customer experienceRead
BlogJan 22, 2025
How to Sustain BEAD-Funded Broadband Networks Long-Term
Learn how to sustain BEAD-funded broadband networks with actionable strategies for maintenance, performance tracking, and community expansion
Funding & ComplianceRead
BlogJan 10, 2025
Broadband Pricing Trends 2024: Fiber vs. Fixed Wireless Costs Compared
Broadband pricing trends: Compare fiber vs. fixed wireless costs, explore transparent pricing strategies, and streamline billing with Sonar Software
Industry insightRead
BlogJan 1, 2025
Beyond The Firewall: Building a Fortress for Your ISP
Enhance ISP cybersecurity with Sonar Software. Learn about DDoS attacks, ransomware, GDPR compliance, and more. Protect customer data and maintain...
SecurityRead
BlogJan 1, 2025
Bracing for the AI Revolution: How Artificial Intelligence Will Reshape the Internet Service Provider Landscape
Prepare for the AI revolution in the ISP landscape with our free whitepaper. Discover how AI is reshaping networks, enhancing customer service, and...
AIRead
BlogJan 1, 2025
Broadband AI Security Framework
Strengthen your AI security with our comprehensive framework for broadband providers, ensuring safe AI use, customer data protection, and...
SecurityRead
BlogJan 1, 2025
Future of Telecom: How Blockchain is Reshaping Communication Networks
Discover how blockchain is revolutionizing telecom communication, enhancing security, and overcoming industry challenges.
SecurityRead
BlogJan 1, 2025
How AI Predicts Churn Before It Happens
FBA Presents - How AI Predicts Churn Before It Happens Wednesday, October 8, 2025 at 12:00 PM EDT, featuring QueSee & Sonar
Customer ExperienceRead
BlogJan 1, 2025
How APIs Power Digital Transformation for Broadband Providers
Unlock the potential of APIs to drive digital transformation, streamline innovation, and modernize operations with this comprehensive guide for ISPs
NetworkRead
BlogJan 1, 2025
How ISPs Can Win in 2025: Practical Marketing Tips
Get ready for 2025 with actionable marketing strategies tailored for ISPs! This webinar dives into innovative approaches to captivate your audience
GrowthRead
BlogJan 1, 2025
ISP Metrics that Matter
Free downloadable guide: Maximize revenue & improve operations with easy-to-track metrics for internet service providers...
NetworkRead
BlogJan 1, 2025
Local ISP Defense Toolkit
Empower your rural ISP with strategies to counter Tier-1 competition, retain customers, and leverage local strengths without overspending.
GrowthRead
BlogJan 1, 2025
Mastering Hybrid Networks: Sonar & Preseem’s FW & Fiber Management Powerhouse
Learn how to manage fiber and fixed wireless networks seamlessly with Preseem and Sonar's platform. Enhance efficiency, reduce costs, and streamline...
NetworkRead
BlogJan 1, 2025
Beyond the Bottom Line: Mastering Tax Automation for ISPs with Sonar and Avalara
Master tax automation for ISPs with Sonar and Avalara to protect your bottom line. Join the informative session to learn about automating tax processes...
ComplianceRead
BlogJan 1, 2025
Scalable Fiber ISP Growth with Automated Billing & Provisioning
Discover Sonar’s scalable, automated BSS/OSS platform designed to streamline ISP operations, billing, provisioning, and BEAD-compliant reporting.
GrowthRead
BlogJan 1, 2025
Securing Funding for ISPs
Learn essential grant writing tips from expert Kimberly Young to secure government funding for ISPs. Sonar offers solutions for efficiency and...
GrowthRead
BlogJan 1, 2025
Infographic - Sonar Cloud vs On Premise
Explore this Sonar Cloud vs On-Premise comparison to see how they stack up in terms of flexibility, cost, security, and scalability.
NetworkRead
BlogJan 1, 2025
Streamline ISP Operations and Billing Automation
Discover how Sonar streamlines ISP operations with automated billing, real-time field management, and inventory tracking to boost efficiency and growth.
BillingRead
BlogJan 1, 2025
Streamlining ISP Workflows with Connected Data
Vetro & Sonar Present Streamlining ISP Workflows with Connected Data on Tuesday, Decemeber 16th at 1:30pm EST
NetworkRead
BlogJan 1, 2025
Infographic - Telecom networks from 2G to 6G
Dive into this journey through telecom networks from 2G to 6G to see how each step has revolutionized the way we live and work.
NetworkRead
BlogJan 1, 2025
The Broadband Metrics Roadmap
Learn how 360 Broadband uses data to align teams and drive smarter ops. Download the Broadband Metrics Roadmap with bonus planning workbook.
NetworkRead
BlogJan 1, 2025
Navigating the Shift from Wireless to Fiber in 2025
FBA Presents - The Fiber Resurgence: Navigating the Shift from Wireless to Fiber in 2025 Thursday, August 28, 2025 at 11:00 AM EDT
NetworkRead
BlogJan 1, 2025
The ISP Growth Blueprint
The ISP Growth Blueprint helps ISPs scale smoothly with automation, smarter workflows, & data-driven insights—grow without the usual operational headaches!
GrowthRead
BlogJan 1, 2025
The Support Advantage ISPs Deserve
Discover why Sonar’s in-house, expert-led support is built in—not billed separately. Get faster answers, smoother launches, and better outcomes.
Customer ExperienceRead
BlogJan 1, 2025
The Ultimate WISP Guide to Customer Success
Discover The Ultimate WISP Guide for your Customer Success—a must-have resource for WISPs, packed with proactive strategies...
Customer ExperienceRead
BlogJan 1, 2025
Transform Data Insights into Future Growth
Discover how Business Intelligence tools can transform your ISP's growth by providing actionable data insights.
GrowthRead
BlogDec 16, 2024
Account Overview Customization: Tailor Your Sonar Account View
We are thrilled to introduce Account Overview Customization. This allows you to tailor the layout & content of your account management view.
ProductRead
BlogDec 13, 2024
Sonar Reporting Features: Turn ISP Data Into Actionable Insights
Sonar’s advanced reporting transforms data into actionable insights for ISPs. Learn about tailored reports, custom filters, and tools to stay competitive.
ProductRead
BlogDec 11, 2024
Multi-Factor Authentication (MFA) Now Available in Sonar
We are excited to announce a significant update designed to strengthen the security of your Sonar instance - Multi-Factor Authentication is now available!
ProductRead
BlogDec 10, 2024
Managing Network Infrastructure Depreciation: A Guide for ISPs
This blog explores the importance of managing depreciation for network infrastructure and provides strategies for ISPs.
OperationsRead
BlogNov 27, 2024
When to Update Your FCC Broadband Labels (ISP Guide)
When was the last time you updated your FCC broadband labels?
Funding & ComplianceRead
BlogNov 21, 2024
New in Sonar: Redesigned Table Filters and Smarter Search
We’re excited to announce that Sonar’s New Table Filters and Search Functionality is officially live and ready to streamline your workflow!
ProductRead
BlogNov 18, 2024
Rethinking Broadband Customer Acquisition with AI-Driven eCommerce
Broadband providers are still relying on outdated tools that don’t equip customers with the information needed to make confident choices
Customer experienceRead
BlogNov 18, 2024
ISP Tax Compliance: How to Automate Tax Calculation and Filing
Learn how to navigate the maze of taxes & compliance with Sonar’s robust billing & account management capabilities with Avalara’s tax automation solutions
OperationsRead
BlogNov 14, 2024
How Broadband Providers Can Meet Rising Subscriber Expectations on a Budget
See how how broadband providers are successfully using e-commerce to transform their customer relationships, drive growth, and stay ahead of the curve.
Customer experienceRead
BlogNov 8, 2024
Sonar's Redesigned Table Filters and Search: Find ISP Data Faster
We’ve Redesigned our Table Filters and Search Functionality to help you work smarter, not harder.
ProductRead
BlogOct 30, 2024
Predictive Analytics for ISP Network Optimization
Predictive analytics emerges as a powerful ally, enabling ISPs to foresee and mitigate network issues before they can disrupt services.
AI & AutomationRead
BlogOct 25, 2024
How AI Is Shaping the Future of E-Commerce for ISPs
Discover how AI & OSS/BSS platforms are transforming the ISP industry. Learn how automation, personalized customer experiences can reduce costs
AI & AutomationRead
BlogOct 23, 2024
Sonar Q3 Product Update: SSO Security, Custom Links, and AI for ISPs
This quarter, we focused on enhancing security, boosting customization, and integrating AI-powered tools to streamline your operations.
ProductRead
BlogOct 22, 2024
Can Sonar Run a Hybrid WISP and Fiber Network? Here's How
Yes, Sonar can work with both WISPs and Fiber networks, making it a versatile platform for ISPs deploying a mix of technologies.
ProductRead
BlogOct 11, 2024
New Feature: Custom Links for Sonar Accounts and Tickets
Add direct links to external apps right from your Accounts or Tickets and streamline your workflow with custom links.
ProductRead
BlogOct 7, 2024
5 Key Benefits of Billing Automation for ISPs
Explore the five key benefits of automating your enterprise billing system and how it can revolutionize your operations.
OperationsRead
BlogOct 1, 2024
How ISPs Can Turn Customizable Invoices Into a Marketing Channel
Learn how Internet Service Providers (ISPs) can use customizable invoices to enhance their marketing strategy.
Customer experienceRead
BlogSep 25, 2024
Sonar's Customizable Invoice Templates for ISP Billing
Transform your invoicing with Sonar’s customizable invoice templates - reinforce your brand and enhance efficiency
ProductRead
BlogSep 24, 2024
Customizable Invoice Templates: Brand Your ISP Billing
Personalize your invoices with your logo, brand colors, & custom messaging, making every invoice a true reflection of your brand.
ProductRead
BlogSep 20, 2024
Auth0 SSO Integration: Enforced Single Sign-On for Sonar
Sonar now supports enforced Single Sign-On (SSO) through Auth0, streamlining your team's login process while boosting security.
ProductRead
BlogSep 10, 2024
WISPAMERICA 2023 Recap: Sonar Software at the WISP Conference
The Sonar team was in Louisville, Kentucky from March 6th - 9th exhibiting at the 2023 WISPAMERICA conference. Check out our recap
Company & EventsRead
BlogAug 19, 2024
From Dial-Up to Fiber: How Hybrid Networks Power Modern ISPs
WISPs are adopting hybrid network models that combine fiber and wireless. Fiber can improve reliability, which is vital for growth
Industry insightRead
BlogAug 15, 2024
Future Serviceable Addresses: Schedule ISP Service Transitions in Sonar
The Future Serviceable Addresses feature allows ISPs to schedule a target date for a new or current subscriber to take over.
ProductRead
BlogAug 12, 2024
E-commerce Automation for ISPs: Inside the Sonar and Actifai AI Integration
Discover how the Sonar + Actifai integrated AI solution revolutionizes e-commerce automation for ISPs and drive revenue growth.
AI & AutomationRead
BlogAug 8, 2024
Sonar Q2 Product Update: FCC Broadband Labels, Invoicing, and More
Discover Sonar's latest Q2 product updates, including the FCC Broadband Label Generator, Customizable Invoice Templates, and more.
ProductRead
BlogAug 7, 2024
Do Grandfathered Internet Plans Need FCC Broadband Labels?
The new FCC broadband labels will give customers a clear picture of their internet plans, including speeds, pricing, data limits, & more.
Funding & ComplianceRead
BlogAug 2, 2024
How Supply Chain Optimization Improves ISP Customer Experience
Behind every satisfying purchase, every on-time delivery, and every swift resolution to a product issue lies a complex network working tirelessly
Customer experienceRead
BlogJul 29, 2024
Sonar and Actifai Integration: AI-Powered Subscriber Acquisition for ISPs
July 29th, 2024 We’re incredibly excited to announce our partnership with Actifai, a leader in AI-powered subscriber acquisition software. The new Sonar an
Company & EventsRead
BlogJul 24, 2024
Future Serviceable Addresses: Schedule Address Takeovers in Sonar
Future Serviceable Addresses enables you to schedule a target date for a new or existing subscriber to take over a currently assigned Serviceable Address
ProductRead
BlogJul 22, 2024
Employee Security Awareness Training for ISPs: Building Your Human Firewall
Cybersecurity isn't a one-time event; it's an ongoing process. That's why investing in employee awareness and training is not just a best practice
Industry insightRead
BlogJul 12, 2024
AI for ISPs: A Winning Strategy for Customer Satisfaction and Operational Excellence
Read the webinar recap, How to Leverage AI for Your ISP," co-hosted by Sonar and the Fiber Broadband Association.
AI & AutomationRead
BlogJul 3, 2024
ISP Data Protection and Privacy Measures to Safeguard Customer Trust
Protecting sensitive customer data is not just a legal obligation; it's imperative & a cornerstone of building and maintaining customer trust.
Customer experienceRead
BlogJul 1, 2024
AI Cybersecurity for ISPs: Proactive Network Threat Detection
AI is at the forefront of the fight against cyberattacks, offering a new level of sophistication and effectiveness in threat detection.
AI & AutomationRead
BlogJun 27, 2024
Proactive Threat Monitoring and Incident Response for ISPs
For ISPs, proactive threat monitoring and incident response are not just buzzwords but critical components of a robust security strategy.
Industry insightRead
BlogJun 25, 2024
AI-Powered Predictive Maintenance: An Early Warning System for ISP Networks
AI-powered predictive maintenance, is a game-changing technology that's revolutionizing how ISPs manage their infrastructure.
AI & AutomationRead
BlogJun 20, 2024
How to Market Fiber Optics to Enterprises and High-Growth Industries
The demand for faster, more reliable, & secure internet connectivity has never been greater. Fiber optic technology, with its unparalleled speed, bandwidth
Industry insightRead
BlogJun 19, 2024
Building a Fortress: Robust Network Infrastructure and Security for ISPs
In the world of cybersecurity, your network infrastructure is your castle, and a well-built one is essential for protecting your kingdom of data and servic
Industry insightRead
BlogJun 18, 2024
How AI Is Transforming ISP Customer Service and Support
AI is transforming customer service for ISPs, enabling them to provide personalized, efficient, and proactive support that meets customer expectations.
AI & AutomationRead
BlogJun 17, 2024
Sonar Software Adds VP of Marketing and HR Director to Lead Growth
Sonar Software today announced the addition of two key executives to its leadership team.
Company & EventsRead
BlogJun 17, 2024
AI Network Traffic Optimization for ISPs: The Traffic Conductor
Bandwidth demands are skyrocketing and customer expectations are higher than ever, the ability to manage and optimize network traffic is paramount.
AI & AutomationRead
BlogJun 14, 2024
AI-Driven Capacity Planning for ISPs: Maximize ROI
AI-driven planning is not simply a technological upgrade; it’s a strategic investment that empowers ISPs to optimize network resources, enhance […]
AI & AutomationRead
BlogJun 11, 2024
ISP Cybersecurity Compliance: A Guide to Key Data Privacy Regulations
Let's take a tour through the regulatory landscape and uncover the key regulations that every ISP needs to have on their radar.
Funding & ComplianceRead
BlogJun 4, 2024
Cyber Threats 101 for ISPs: Know Your Enemy
As an ISP, your network is constantly under siege. Let's take a closer look at some of the most common and malicious threats targeting ISPs.
Industry insightRead
BlogJun 1, 2024
3 Ways Internet Service Providers Can Increase ARPU
Acquisition is not the only path to growth. Here are three proven ways for ISPs to grow ARPU from the subscribers they already have.
GrowthRead
BlogJun 1, 2024
4 Cyber Security Tips for Internet Service Providers
Four practical cyber security tips every ISP should have in place, from DDoS defense to DNS hardening.
SecurityRead
BlogJun 1, 2024
6 Ways to Improve Customer Service With Automation
Six ways ISPs use automation to cut response times and lift customer satisfaction.
Customer ExperienceRead
BlogJun 1, 2024
The Benefits of Sonar Cloud Hosting
Why ISPs choose Sonar cloud hosting: lower cost, less maintenance, anywhere access, stronger security, and easy scale.
PlatformRead
BlogJun 1, 2024
The Customer Portal Advantage
A customer portal gives subscribers round-the-clock self-service and gives your ISP lower cost and faster resolution.
Customer ExperienceRead
BlogMay 30, 2024
Calix and Sonar Integration: Automating ISP Provisioning and Billing
Calix integrations coming to Sonar in Q2 of 2024. Unlock a new level of automation, and streamline workflows for our mutual customers.
ProductRead
BlogMay 30, 2024
ISP Billing Automation: Integrate Payments and Reconciliation
Discover the benefits of automated payments, reporting, reconciliation and customer service native to Sonar’s billing platform for ISPs.
OperationsRead
BlogMay 29, 2024
ISP Cybersecurity: Why the Stakes Go Beyond Data
Learn how cyberattacks on ISPs. Discover the domino effect of downtime, hidden dangers of network intrusions, and regulatory challenges.
Industry insightRead
BlogMay 28, 2024
Dispatch Automation for Fiber and ISP Providers: A Practical Guide
Traditional dispatch methods, often reliant on manual processes and phone calls, can be riddled with inefficiencies. Scheduling […]
OperationsRead
BlogMay 22, 2024
Mastering Hybrid Networks: Managing Fiber and Fixed Wireless With Sonar and Preseem
Learn how Preseem & Sonar's unified platform simplifies hybrid network management for ISPs in our webinar replay.
ProductRead
BlogMay 17, 2024
Sonar Q1 Product Updates: Branded Billing, FCC Labels, and Service Automation for ISPs
If you're looking to streamline billing, stay FCC compliant, and make customer service changes a breeze, this is a must-read.
ProductRead
BlogMay 14, 2024
Broadband Communities Summit 2024 Recap: Sonar's Free FCC Label Maker
The Sonar team recently returned from the Broadband Communities Summit 2024, held in The Woodlands, Texas.
Company & EventsRead
BlogMay 7, 2024
FCC Broadband Nutrition Labels: What Every ISP Should Know
Understanding the FCC broadband nutrition labels and why Sonar created a FREE label maker to help its customers and non-customers.
Funding & ComplianceRead
BlogMay 7, 2024
New Feature: FCC Broadband Label Generator for ISPs
Free Broadband Consumer Label Maker For Broadband Providers. Easy to use FCC compliant broadband labels for accurate consumer information.
Funding & ComplianceRead
BlogMay 2, 2024
Network Monitoring for ISPs: Reduce Downtime with Sonar
Network outages are a major challenge for ISPs. Learn how to leverage Sonar's networking monitoring tools to reduce downtime.
ProductRead
BlogApr 26, 2024
ISP Customer Support: Metrics and Proactive Strategies That Reduce Churn
A satisfied customer base leads to loyalty and business growth. Learn how to get ahead of potential issues with Sonar.
Customer experienceRead
BlogApr 24, 2024
BEAD Funding and Regulatory Shifts: The Future of Rural Broadband for ISPs
Rural communities, in particular, stand to benefit from historic funding initiatives like BEAD funding and changing regulatory tides.
Funding & ComplianceRead
BlogApr 19, 2024
Latency Optimization for ISPs: Strategies to Beat the Buffer
With proactive network monitoring, optimized network design, and service offerings, ISPs can break free from the "buffering blues".
OperationsRead
BlogApr 17, 2024
The Customer Review Strategy Every ISP Needs
Customer reviews are a magical world and a best kept secret. Learn how to leverage tools to capture customer reviews for your ISP.
Customer experienceRead
BlogApr 15, 2024
Billing Quiet Hours for ISPs: Why Notification Timing Matters
Billing Quiet Hours allows internet service providers to designate specific times during which billing-related notifications are paused.
ProductRead
BlogApr 10, 2024
Field Service Dispatch for ISPs: Strategies to Boost Customer Satisfaction
This blog will discuss strategies specifically for ISPs to enhance field service dispatch and elevate customer satisfaction. P
Customer experienceRead
BlogApr 3, 2024
Ticketing Systems for ISP Subscriber Communication and Support
Implementing proactive communication strategies, ISPs show their commitment to transparency and prioritize addressing subscriber needs.
Customer experienceRead
BlogMar 28, 2024
Fiber Network Cost Management: Strategies for ISPs
The deployment and maintenance of fiber infrastructure entail significant financial investments. Effective cost management plays a role in any ISP business
Industry insightRead
BlogMar 25, 2024
Upselling Strategies for Internet Service Providers (ISPs)
Unlock enhanced internet experiences with strategic upselling techniques that will help retain customers and enhance their experience.
Customer experienceRead
BlogMar 20, 2024
New Feature: Billing Quiet Hours for ISP Customer Communications
March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now desig
ProductRead
BlogMar 18, 2024
Support Ticket Prioritization for ISPs: Best Practices
Learn why and how to develop effective support ticket prioritization processes for your ISP in our latest blog.
Customer experienceRead
BlogMar 7, 2024
WISPAMERICA 2024 Recap: Sonar at the WISP Industry Event
The Sonar team was in Oklahoma City, Oklahoma from March 4th - 7th exhibiting at the 2024 WISPAMERICA conference.
Company & EventsRead
BlogMar 6, 2024
How to Prepare ISP Customers for a Merger or Acquisition
In this blog, we share some tips and strategies to prepare your customers for an M&A to ensure a smooth transition.
Customer experienceRead
BlogFeb 23, 2024
7 Ways ISPs Can Use ChatGPT to Improve Customer Engagement
Incorporating ChatGPT into your ISP outreach strategy can streamline customer interactions, and provide personalized experiences.
AI & AutomationRead
BlogFeb 19, 2024
The Battle for Bandwidth: Fixed Wireless vs Fiber (and the Hybrid Network Win)
Explore the debate between fixed wireless & fiber providers, and how a hybrid approach may bridge the digital divide
Industry insightRead
BlogFeb 13, 2024
Anchor & Linked Serviceable Addresses: Wholesale Billing for ISPs
We are excited to announce Sonar's newest feature: Anchor & Linked Serviceable Addresses
ProductRead
BlogFeb 7, 2024
New Feature: Outbound SMS for Proactive ISP Subscriber Messaging
February 7th, 2024 We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in Febr
ProductRead
BlogFeb 5, 2024
ISP Win-Back Campaigns: Turn Churn Into Returning Subscribers
Win back lost customers with personalized strategies and incentives. Boost loyalty and revenue with these strategies.
Customer experienceRead
BlogJan 31, 2024
5 Business Intelligence Reports Every ISP Field Operations Manager Needs
5 must have business intelligence reports for field operations managers to track progress and measure the effectiveness of field operations.
OperationsRead
BlogJan 25, 2024
7 Ways Internet Service Providers Can Combat Inflation
See how Internet Service Providers can combat inflation by increasing efficiency & reducing operating costs.
Industry insightRead
BlogJan 20, 2024
How to Craft Effective Canned Replies for ISP Support Teams
Canned replies are an invaluable tool for support teams aiming to provide quick responses to frequently asked questions.
Customer experienceRead
BlogJan 17, 2024
Advantages of Mobile Technology in ISP Inventory Tracking
Using mobile technology to track inventory adds a layer of agility and accessibility to managing inventory.
OperationsRead
BlogJan 16, 2024
New Feature: sonarPay Disbursements Dashboard and Report
January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar! These
ProductRead
BlogJan 16, 2024
Sonar Software Names Steve Shillingsburg as New CTO
Sonar Software is excited to announce the appointment of Steve Shillingsburg as the Chief Technical Officer.
Company & EventsRead
BlogJan 12, 2024
Field Service KPIs Every Fiber ISP Should Track
Measuring and monitoring key metrics in field service and dispatch operations is crucial for optimizing efficiency
OperationsRead
BlogJan 10, 2024
How to Optimize Revenue Streams in Fiber Networks
As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex arena whe
OperationsRead
BlogJan 5, 2024
Product Update: Auth0 Integration Adds Active Directory and SAML SSO
January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This expan
ProductRead
BlogJan 4, 2024
The Essential Tech Stack for Fiber Internet Providers in 2024
Explore how Internet Service Providers are currently utilizing technology to facilitate growth and scalability in 2024.👇
ProductRead
BlogJan 2, 2024
Empowering ISP Subscribers Through Ticketing Systems
Ticketing systems play a crucial role in providing the tools for subscribers to take charge of their experience.
Customer experienceRead
BlogJan 1, 2024
Data Analytics for Fiber Internet Providers: 7 Ways It Drives ISP Growth
Data analytics provide ISPS with unparalleled insights into user behavior, network health, and market trends.
Industry insightRead
BlogDec 21, 2023
8 Ways to Improve Subscriber Experience for ISPs
Learn how to improve the ubscriber experience, including network performance, customer support, and security.
Customer experienceRead
BlogDec 18, 2023
In-House vs. Outsourced Field Service for ISPs: A Cost Analysis
Choosing to manage field service in-house or outsource is complex. Our blog delves into cost analysis to guide ISPs in strategic decisions.
OperationsRead
BlogDec 14, 2023
ISP Ticketing Software: How Sonar's Platform Streamlines Customer Support
Learn how effective management of customer support interactions becomes not only a necessity but a competitive advantage
Customer experienceRead
BlogDec 11, 2023
Key Metrics for Outsourcing ISP Customer Service
Key performance metrics play a pivotal role for ISPs, providing crucial insights into the effectiveness various operations.
Customer experienceRead
BlogDec 6, 2023
Inventory Management for ISPs: Sonar's Inventory Insights
Inventory, encompassing all tangible assets within a telecom business, plays a pivotal role in ensuring the seamless flow of operations.
OperationsRead
BlogDec 4, 2023
ISP Customer Retention in 2024: Strategies to Keep Subscribers Happy
Learn the top innovative strategies that ISPs can implement in 2024 to keep subscribers happy and loyal to their brand.
Customer experienceRead
BlogNov 30, 2023
Creative Customer Experience Strategies for ISPs and Service Providers
Explore many techniques aimed at tailoring equipment bundles to distinct customer segments or service tiers
Customer experienceRead
BlogNov 28, 2023
How to Improve Your Purchase Order Cycle in Sonar
This blog opens the gateway to a transformative approach. Enter Sonar, a comprehensive solution tailored for telecom providers, offering a […]
ProductRead
BlogNov 25, 2023
Using Historical Data for Network Optimization at ISPs
This blog explores the significance of leveraging historical data to fine-tune and future-proof networks for the challenges of tomorrow
OperationsRead
BlogNov 20, 2023
How ISPs Manage Network Congestion: 5 Proven Strategies
Learn how Internet Service Providers can manage network congestion to ensure their customers are satisfied with their service.
OperationsRead
BlogNov 14, 2023
Sonar's Mass Message Tool: Segmented Email for ISPs
Sonar’s Mass Message Tool display a robust and versatile solution that promises to simplify and elevate your communication efforts.
ProductRead
BlogNov 14, 2023
Sonar Software Appoints Ray Bixler as CEO to Lead ISP Growth
Sonar Software is pleased to announce the appointment of Ray Bixler as its new Chief Executive Officer.
Company & EventsRead
BlogNov 9, 2023
ISP Inventory Management: Streamline Stock and Purchase Orders with Sonar
Learn how Sonar's Inventory module offers an efficient solution to streamline your ISPs inventory management
OperationsRead
BlogNov 6, 2023
Quality of Service (QoS) Optimization for ISPs: A Visibility Guide
Quality of Service Optimization is the cornerstone of delivering an exceptional user experience and minimizing service disruptions for ISPs
OperationsRead
BlogNov 2, 2023
Big Telecom vs. Local ISPs: How Telecom M&A Impacts Competition
Learn how mergers and acquisitions in the telecom industry have both positive and negative consequences on the overall industry landscape
Industry insightRead
BlogNov 1, 2023
Optimize ISP Service Delivery with Sonar's Scheduling and Dispatch Features
Learn how Sonar's scheduling features can ensure timely appointments, efficient resource allocation, and streamlined processes.
OperationsRead
BlogOct 28, 2023
Automated Billing and Invoicing for WISPs: Cut Errors, Save Time
Boost your WISP with automated billing & invoicing. Discover the game-changing benefits of automated billing and invoicing.
OperationsRead
BlogOct 24, 2023
How GIS Mapping Transforms ISP Network Operations
Learn the transformative impact of GIS mapping on Internet Service Providers and how it enhances their services.
OperationsRead
BlogOct 23, 2023
2023 Wispapalooza Conference Highlights for WISPs and ISPs
The 2023 Wispapalooza conference brought together the WISP community in an electrifying gathering of innovation and networking.
Company & EventsRead
BlogOct 18, 2023
Remote Fiber Monitoring Tools: 24/7 Network Surveillance Benefits for ISPs
This blog will cover the world of 24/7 network surveillance, shedding light on the intricacies of […]
OperationsRead
BlogOct 12, 2023
Fiber Analysis Tools: How ISPs Improve Network Performance
Fiber optics have revolutionized the way we transmit data, providing unprecedented speed and reliability. As telecommunication providers strive to meet...
Industry insightRead
BlogOct 10, 2023
How to Choose the Right Network Monitoring Tool for Your ISP
Optimize ISP operations with effective network monitoring. Learn how to choose the right tool for seamless network performance
OperationsRead
BlogOct 6, 2023
Telecommunication Taxation: Common Challenges and Solutions for ISPs
Telecommunication taxation is a critical facet of the telecommunications industry, wielding substantial implications for providers and consumers alike.
Funding & ComplianceRead
BlogOct 2, 2023
How to Scale ISP Billing Operations with Sonar Automation
Simplify ISP Billing with Sonar's Automation, see you can reduce manual labor and automate repetitive tasks.
OperationsRead
BlogSep 27, 2023
Avalara Tax Integration for ISPs: Automated Communications Tax in Sonar
Using Sonar and Avalara together makes managing complex communications taxes easier with a centralized portal for transaction transparency.
ProductRead
BlogSep 27, 2023
Sonar Software Partners With Avalara to Automate ISP Tax Compliance
Sonar Software has partnered with Avalara, a leading provider of tax compliance automation software for businesses of all sizes.
Company & EventsRead
BlogSep 26, 2023
Network Automation for ISPs: Shaping Tomorrow's Connectivity
Automated network operations revolutionize network management, enhancing efficiency and reliability in an increasingly connected world.
OperationsRead
BlogSep 25, 2023
How ISPs Use AI for Network, Customer Experience, and Security
AI brings with it a suite of tools and capabilities that can significantly enhance efficiency, security, and customer satisfaction.
AI & AutomationRead
BlogSep 18, 2023
Maximizing Fiber Optic Performance: Best Practices for ISP Users
Elevate Your Fiber Optic Experience: Tips for Performance Optimization and Future Trends in High-Speed Connectivity.
Industry insightRead
BlogSep 15, 2023
RDOF Defaulters Face $8M in FCC Fines: What It Means for Rural Broadband
RDOF Program: FCC's $8M Fines Signal Broadband Accountability - Empowering Rural Communities for Digital Inclusion.
Funding & ComplianceRead
BlogSep 13, 2023
Preseem QoE Platform for ISPs: Proactive Network Management
See how Preseem's cloud-based QoE platform simplifies network management, boosts subscriber satisfaction, and fuels growth.
Customer experienceRead
BlogSep 8, 2023
5 Common Cybersecurity Mistakes ISPs Make and How To Prevent Them
Top security mistakes that individuals and organizations often make, and, more importantly, how to prevent them.
OperationsRead
BlogSep 7, 2023
Calix SMx Integration Update: New VLAN and Policy Map Options in Sonar
September 7th, 2023 We are excited to let you know that our Calix SMx integration now boasts enhanced functionality, including optional specifications for
ProductRead
BlogSep 4, 2023
After You Win a Broadband Grant: An ISP Roadmap for Post-Award Success
Winning a government grant opens doors for your ISP. Discover post-win steps for maximizing impact & success.
Funding & ComplianceRead
BlogAug 28, 2023
Economic Benefits of Fiber Optic Infrastructure for ISPs
Unlock Growth with Fiber Optic: Speed, Security & Savings. Explore Economic Advantages for Service Industry.
Industry insightRead
BlogAug 21, 2023
Network Performance Monitoring Best Practices for Fiber and ISP Providers
Learn the best practices for ensuring quality Network Performance for Fiber providers and how to monitor performance.
OperationsRead
BlogAug 18, 2023
The Future of Fiber Networks: Trends and Innovations Shaping ISP Connectivity
Exploring the future of fiber outside plant networks: innovations, 5G synergy, and transformative connectivity.
Industry insightRead
BlogAug 15, 2023
How Fiber Optic Connectivity Transforms ISP Operations
Explore how fiber optic connectivity revolutionizes telecom operations for unprecedented efficiency and innovation
Industry insightRead
BlogAug 11, 2023
Bridging the Digital Divide: How Fiber Internet Transforms Rural Communities
Bridging the digital divide: Discover how fiber internet is transforming rural communities, empowering education, and spurring economic growth
Industry insightRead
BlogAug 10, 2023
Sonar Batch Payment Entry Tool: CSV Loading and Invoice Updates
August 10th, 2023 We are excited to inform you of recent updates to our Batch Payment Entry tool! Now featuring CSV file loading, the ability to apply paym
ProductRead
BlogAug 8, 2023
Business Intelligence for Smarter ISP Inventory Decisions
Learn more about data visualization, dashboards, and interactive reports, so decision-makers can gain insights into inventory levels.
OperationsRead
BlogAug 7, 2023
Broadband Grants for ISPs: A Roadmap to Win Funding
Broadband grant writing made easy: Secure funding, bridge the digital divide, and empower communities with high-speed internet access.
Funding & ComplianceRead
BlogAug 5, 2023
How ISPs Secure Fiber Outside Plant (OSP) Networks
Protecting Fiber OSP Networks: Safeguard your critical infrastructure with robust security measures. Learn how ISPs can secure their networks
Industry insightRead
BlogAug 1, 2023
Sustainable Fiber Optics: How ISPs Reduce Environmental Impact
Embrace Sustainable Fiber Optics: Minimize Environmental Impact & Build a Greener Future with Eco-friendly Connectivity.
Industry insightRead
BlogJul 25, 2023
Telecom Tax Compliance in the Digital Age: A Guide for ISPs
Learn practices for ensuring telecom tax compliance and navigating these challenges successfully in this blog post.
Funding & ComplianceRead
BlogJul 24, 2023
$4 Million Internet for All Grants Expand Broadband on Tribal Lands
The Internet for All Grants for Tribal Lands Grant receives an incredible four-million-dollar boost to bridge the digital divide.
Funding & ComplianceRead
BlogJul 21, 2023
Understanding DHCP: What It Is and How It Works in ISP Networks
Discover how DHCP works and its benefits in modern networks to automate IP address assignment, simplify network admin, reduce errors.
Industry insightRead
BlogJul 18, 2023
South Carolina Secures $551.5 Million in Broadband Funding
Congressman Clyburn Secures $551.5 Million in Broadband Funding for South Carolina to close the digital divide.
Funding & ComplianceRead
BlogJul 17, 2023
How Field Service Dispatch Apps Boost ISP Customer Satisfaction and Retention
Learn how Field service dispatch apps are the game-changers that can revolutionize customer experiences for ISPs.
Customer experienceRead
BlogJul 16, 2023
API Security for ISPs: Protecting OSS/BSS Data and Customers
API Security: Protecting Data & Customers. Learn about risks, common vulnerabilities, and safeguarding strategies.
Industry insightRead
BlogJul 15, 2023
$88 Million Broadband Grant to Connect Rural Northwest Alaska
Senators from Northwest Alaska have announced a whopping $88 million broadband grant to connect communities.
Funding & ComplianceRead
BlogJul 13, 2023
New Technologies for Fiber Internet Providers: 5G, IoT, and Rural Expansion
Exploring the trends and technologies reshaping the future of Fiber Internet and its possibilities including expansion in rural areas.
Industry insightRead
BlogJul 12, 2023
Sonar Platform Outage Update and Resolution: July 11th, 2023
Sonar had platform outage due to failure of our critical infrastructure hosts that affected all of Sonar’s services. This outage lasted between 4 hours
Company & EventsRead
BlogJul 11, 2023
How To Choose the Right ISP Software for Fiber, WISP, and MDU
This blog offers invaluable guidance on selecting the perfect solution for specific ISP types, including Fiber, WISP, and MDU.
Industry insightRead
BlogJul 11, 2023
Texas Secures Over $3.3 Billion in BEAD Broadband Funding
Texas is set to receive a substantial investment of over $3.3 billion from the federal government for broadband expansion.
Funding & ComplianceRead
BlogJul 7, 2023
VoIP Billing Software: Top Features ISPs Should Look For
Discover vital features of VoIP billing software and find the best solution for your business needs in this article.
OperationsRead
BlogJul 6, 2023
$238 Million in Federal Broadband Funding Expands High-Speed Internet Across Michigan
The Michigan High-Speed Internet Office announced preliminary recommendations for $238 million in grant funding.
Funding & ComplianceRead
BlogJul 4, 2023
The Benefits of Cloud-Based ISP Billing Software
Learn how ISPs leverage cloud-based billing software to streamline operations and outpace competitors in the digital age.
OperationsRead
BlogJul 1, 2023
Middle-Mile Broadband Funding: $930 Million for 35 Expansion Projects
The Biden Administration has Allocated $930 Million for Middle-Mile Broadband Expansion Projects in the United States.
Funding & ComplianceRead
BlogJun 28, 2023
Automating Billing and Provisioning for MDU Service Providers
Automated billing and provisioning for seamless tenant experience in your MDU. Explore benefits, options, and best practices in this article.
OperationsRead
BlogJun 26, 2023
RemoteWinBox for MikroTik: Remote Management Plus Sonar Integration
Discover how RemoteWinBox has created a solution that allows WISPs, MSPs, and any MikroTik user to become more efficient and save money.
OperationsRead
BlogJun 25, 2023
Why Service Dispatch Software Is Essential for ISPs
Service dispatch software is a comprehensive system designed specifically to streamline and optimize the operations of ISPs.
OperationsRead
BlogJun 24, 2023
Colorado Launches $162 Million Broadband Grant Program for ISPs
The Colorado Broadband Office has recently commenced the application process for a $162 million grant program.
Funding & ComplianceRead
BlogJun 20, 2023
Mississippi Wins $151.4M in BEAD-Era Broadband Grants for ISPs
The U.S. Department of the Treasury has allocated $151.4 million to Mississippi to expand broadband service across the state.
Funding & ComplianceRead
BlogJun 17, 2023
Inventory Management KPIs Every ISP Should Track
Optimize inventory processes the right Key Performance Indicators (KPIs) that align with their unique business goals and operational needs.
OperationsRead
BlogJun 15, 2023
New Feature: Ticket Subscribe in Sonar
June 8th, 2023 We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to
ProductRead
BlogJun 15, 2023
West Virginia Approves $18M in Broadband Infrastructure Funding
West Virginia to receive $18 million in funding for broadband projects aiming to connect 200,000 homes and businesses to broadband services.
Funding & ComplianceRead
BlogJun 13, 2023
How ISP Billing Software Powers Customer Relationship Management (CRM)
In this blog, we will explore the fundamental role of billing system software in customer relationship management within an ISP.
Customer experienceRead
BlogJun 11, 2023
From 2G to 6G: The Evolution of Telecom Networks
The evolution of telecom networks from 2G to 6G showcases the remarkable progress made in the realm of connectivity and communication
Industry insightRead
BlogJun 8, 2023
Florida Broadband Grants Expand Fiber Access in Polk County
The state of Florida has recently allocated grants to support the expansion of broadband access in Polk County.
Funding & ComplianceRead
BlogJun 6, 2023
Referral Program Ideas to Reduce ISP Churn and Win New Subscribers
Some examples of different incentives that can be used are discounts, loyalty points, exclusive access, complimentary services, and more.
Customer experienceRead
BlogJun 5, 2023
FCC Broadband Map: 8.3 Million Americans Still Lack High-Speed Internet
The Federal Communications Commission (FCC) Updated Broadband Access Map Reveals 8.3 Million Americans Without High-Speed Internet.
Funding & ComplianceRead
BlogJun 5, 2023
Streamlining ISP Operations With Tower Coverage and Sonar
Optimize wireless coverage and network planning with Sonar's Tower Coverage integration
OperationsRead
BlogJun 1, 2023
How to Improve Cross-Department Collaboration with Notes and Tasks
Explore the role of employee notes in enhancing communication, streamlining information & preventing errors in account management.
OperationsRead
BlogJun 1, 2023
Sonar Names Cameron Barragan Interim CEO and Simon Westlake CTO
Sonar is excited to welcome Cameron Barragan as the new interim CEO of Sonar Software. Effective immediately Simon Westlake will assume the role of CTO.
Company & EventsRead
BlogMay 31, 2023
North Carolina GREAT Grant: New Broadband Funding for Unserved Areas
North Carolina is proactively addressing the digital divide by launching another round of bidding for the (GREAT) grant funding.
Funding & ComplianceRead
BlogMay 30, 2023
Product Update: Sonar Customer Portal Upgrade and Ubuntu 16.04 End of Support
May 30th, 2023 On Monday, July 10th, there will be a deployment to upgrade Sonar’s Customer Portal. As a result of this upgrade, Ubuntu 16.04 will no longe
ProductRead
BlogMay 29, 2023
How ISPs Can Optimize Marketing Budgets and Maximize ROI During Inflation
Discover how precision marketing can transform your ISP's marketing. Learn how to target with accuracy and eliminate wasted expenses.
Industry insightRead
BlogMay 24, 2023
Benefits of Email Marketing for ISPs: Retention, Traffic, and ROI
Discover the power of email marketing & how it can boost your business growth and drive higher conversion rates in this insightful blog post.
Industry insightRead
BlogMay 20, 2023
Bridging the Digital Divide: ARP Broadband Funding for ISPs
The American Rescue Plan is making notable strides in improving connectivity and bolstering community services across the United States.
Funding & ComplianceRead
BlogMay 18, 2023
How to Build an Effective Customer Referral Program for ISPs
Learn how to acccelerate business growth by implementing a powerful referral program that taps into the potential of word-of-mouth marketing.
Industry insightRead
BlogMay 12, 2023
New Feature: Vetro FiberMap Integration (Beta) for Sonar
May 12th, 2023 We are excited to inform you that there will be a deployment on Thursday, May 18th to release our Vetro FiberMap integration into productio
ProductRead
BlogMay 12, 2023
Pre-Qualification Tools for ISPs: Benefits and How They Streamline Sales
Learn how pre-qualification tools can make it easier for customers to identify service coverage and streamline the sales process
Customer experienceRead
BlogMay 10, 2023
Grant Writing Preparedness: How ISPs Secure Government Broadband Funding
Learn how to secure government grants and grant writing preparedness for internet service providers in our webinar replay.
Funding & ComplianceRead
BlogMay 7, 2023
7 Ways ISPs Can Enhance Customer Experience and Reduce Churn
Strategies to enhance the customer experience to have a competitive advantage, brand loyalty, customer retention, and increased satisfaction
Customer experienceRead
BlogMay 5, 2023
Field Service Dispatch Software for ISPs: Top Features to Look For
Learn the importance of dispatch software in managing field service operations & top features to look for when selecting dispatch software.
OperationsRead
BlogApr 29, 2023
How Fiber Internet Helps ISPs Attract and Retain More Customers
Discover how Fiber Internet can be a game-changer for ISPs, empowering them to attract and retain more customers.
Industry insightRead
BlogApr 27, 2023
ISP Network Security: 7 Ways to Protect Your Network and Customers
Learn how to enhance security within your network and protect your customers from cyber attacks in this blog.
OperationsRead
BlogApr 25, 2023
New Feature: Voice Billing Importer for Sonar
April 25th, 2023 We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The impo
ProductRead
BlogApr 22, 2023
SMS Notifications for ISPs: Streamline Operations and Field Communication
Learn how SMS notifications can improve communication and increase productivity for Internet Service Providers in our latest blog post.
OperationsRead
BlogApr 17, 2023
Field Technician Training and Retention Strategies for ISPs
Top training and retention strategies for field technicians to foster growth and commitment to their roles
OperationsRead
BlogApr 14, 2023
How ISPs Can Drive Affordable Connectivity Program (ACP) Enrollment
Tips for Internet Service Providers to effectively market enrolment in The Affordable Connectivity Program.
Funding & ComplianceRead
BlogApr 12, 2023
5 Ways to Improve Supply Chain Management for Your ISP
In this blog post, we explore ways ISPs can improve their supply chain management and stay ahead in the highly competitive industry.
OperationsRead
BlogApr 8, 2023
Field Technician Task Templates: Boost ISP Productivity and Consistency
Advantages of using task templates for field technicians to ensure they complete all important steps & perform all the necessary tasks.
OperationsRead
BlogApr 6, 2023
New Feature: GPS Tracking for ISP Vehicles and Field Technicians
April 6th, 2023 We are excited to let you know that there will be a deployment on Thursday, April 6th to introduce a GPS tracking feature. This feature pro
ProductRead
BlogApr 5, 2023
5 Ways to Build Brand Awareness for Your ISP
Learn new ways to promote brand awareness for your ISP to improve customer loyalty, trust, and recognition.
Industry insightRead
BlogApr 2, 2023
How ISPs Can Overcome Staffing Challenges During Inflation
Inflation can create economic uncertainties & financial pressures that make it difficult for ISPs to attract and retain top talent.
Industry insightRead
BlogMar 30, 2023
Product Update: FCC Broadband Data Collection (BDC) Export in Sonar
March 30th, 2023 We have revised the old 477 Data Export to align with the specifications defined for the BDC program. To read more about each BDC Filing S
Funding & ComplianceRead
BlogMar 28, 2023
How to Reduce Revenue Leakage for ISPs
Revenue leakage is lost revenue from a business that could go unnoticed. In a case where revenue leakage occurs, many questions start to arise.
OperationsRead
BlogMar 24, 2023
How to Develop a Winning ISP Pricing Strategy
A well-planned pricing strategy can help you attract more customers, build brand loyalty, & gain a competitive advantage in your industry.
Industry insightRead
BlogMar 17, 2023
FISPA 2023 Recap: Sonar at the Fiber and Broadband Conference in Nashville
Sonar Software attends the 2023 FISPA conference, check out our recap of our experience at the show in Nashville, Tennessee.
Company & EventsRead
BlogMar 14, 2023
3 Ways ISPs Can Improve Financial Operations and Accounting
Learn how to reduce costs & increase efficiencies in your accounting process and finance operations in this blog post.
OperationsRead
BlogMar 11, 2023
Sonar V2 Scheduled Maintenance: March 11, 2023 Service Window
March 11th, 2023 We want to make you aware that on Saturday, March 11th we will be having scheduled maintenance for approximately 4-6 hours. We will be usi
ProductRead
BlogMar 9, 2023
Product Update: Network Deployment Mapping for Fiber and Wireline Operators
March 9th, 2023 There will be a deployment later today, March 9th, which will introduce some changes that allow fiber and other wireline network operators
ProductRead
BlogMar 8, 2023
Dispatcher Do's and Don'ts for ISP Field Service Teams
Check out the do’s and don’ts of a dispatcher in our latest blog post.
OperationsRead
BlogMar 1, 2023
5 Ways to Improve Your ISP Accounting Process
Learn how improve to improve the accounting process for your ISP in our latest blog post.
OperationsRead
BlogFeb 21, 2023
How to Optimize Your ISP Ticket Resolution Process
Learn how to improve ticket response times, customer service productivity and customer satisfaction in this blog.
Customer experienceRead
BlogFeb 13, 2023
ISP Invoicing Guide: How Billing Software Streamlines Payments
Learn the ins and outs of invoicing and how to make you payment process easy for your ISP with these tips.
OperationsRead
BlogFeb 9, 2023
New Feature: SMS Notifications for Sonar System Users
February 9th, 2023 We are very excited to inform you that our SMS Notifications feature is out of beta testing and now officially available to all in North
ProductRead
BlogFeb 6, 2023
ISP Billing Reports: Track Revenue, Churn, and Cash Flow
Tracking financials requires accurate numbers. With automated billing reports, there will be a reduction in time and human error.
OperationsRead
BlogFeb 4, 2023
10 Signs You Have Outgrown Your ISP Field Technician Software
This blog article will explore 10 signs that you have outgrown your field technician software & how to regularly assess your ISPs current technology stack
OperationsRead
BlogJan 31, 2023
How to Help ISP Customers Optimize Their Bandwidth and Reduce Support Calls
This blog provides insightful ways Internet Service Providers can help customers optimize their bandwidth & reduce unnecessary support calls
Customer experienceRead
BlogJan 29, 2023
How to Automate Tax Compliance for ISPs with the Sonar Avalara Integration
The communication services industry is one of the most heavily taxed & regulated businesses. Learn how to automate your taxes processes
ProductRead
BlogJan 25, 2023
Automating ISP Inventory and Purchase Order Management
Learn how to automate the management and procurement of inventory and avoid potential errors and hazards of a traditional pen-and-paper tracking system.
OperationsRead
BlogJan 22, 2023
How to Choose the Right ISP Billing System: Key Features to Look For
Knowing what to look for when obtaining a billing system is crucial. This blog further explains what to consider when obtaining an ISP billing system.
OperationsRead
BlogJan 18, 2023
Managing Fiber Build Expenses with Business Intelligence Reporting
Learn how to manage expenses for a new fiber build and stay within budget by leveraging business intelligence reporting.
OperationsRead
BlogJan 15, 2023
Inside Sonar's Annual Hackathon: How Our Dev Team Builds and Recharges
The Sonar Hackathon is a fun team-building exercise where the development team is given an opportunity to work on new projects.
Company & EventsRead
BlogJan 12, 2023
Advantages of Single Sign-On (SSO) for ISPs
Single Sign On can lead to increased productivity as employees spend less time logging in and more time doing their work.
ProductRead
BlogJan 11, 2023
SEO Tips for Internet Service Providers (ISPs)
Learn the latest Search Engine Optimization (SEO) tips for Internet Service Providers and how to improve the quality of traffic to your company’s website
Industry insightRead
BlogJan 6, 2023
How to Create a Marketing Plan for Your ISP: 7 Practical Tips
Learn how to build an effective marketing plan to reach your revenue goals, outperform competitors, and successfully grow your business!
Industry insightRead
BlogJan 5, 2023
User Personalization: Set Your Default Landing Page in Sonar
January 5th, 2023 On Thursday, January 5th, we will release a feature that allows users to select which screen in Sonar they’d like their landing page to b
ProductRead
BlogJan 4, 2023
How to Improve Your ISP Procurement Process: 8 Strategies
Tips for Internet Service Providers to develop an effective procurement strategy, manage rising input costs and reduce supplier risk.
OperationsRead
BlogDec 30, 2022
ISP Website Redesign: 7 Ideas That Convert More Customers
We have rounded up some great examples of what some Internet Service Providers are doing right when it comes to website design.
Industry insightRead
BlogDec 23, 2022
Blue Star Innovation Partners Invests in Sonar Software, ISP OSS/BSS Provider
Blue Star Innovation Partners, announced today their investment in Sonar Software, a leading provider of BSS & OSS solutions for Internet Service Providers
Company & EventsRead
BlogDec 20, 2022
Best Landing Page Builders for ISPs to Increase Conversions
Landing pages remain the most effective method to increase conversions & nurture prospects at each stage of the sale funnel.
Industry insightRead
BlogDec 9, 2022
How to Choose the Right Network Monitoring Tool for a Hybrid ISP
Finding the right monitoring tool can ensure a better user experience for customers, network engineers, and network administrators.
ProductRead
BlogNov 17, 2022
Why Automated Billing Is Essential for Scaling Your ISP
It’s undeniable that cash flow is the backbone of any business, and that includes Internet Service Providers. Whether you are delivering service via fiber,
OperationsRead
BlogOct 28, 2022
Inventory Control for ISPs Using Business Intelligence Reporting
Explore how to leverage Business Intelligence Reporting to track your business's inventory levels and prevent costly inventory shortages.
OperationsRead
BlogSep 19, 2022
Understanding API Types: Which API Is Best for ISP Scalability
Scalability and growth can be challenging when tech doesn't get along, and APIs can be the key to unlocking potential.
Industry insightRead
BlogSep 6, 2022
How to Choose the Right Accounting Firm for Your ISP
Positioning your business for growth as an Internet Service Provider means understanding your revenue, expenditure, margins, and profit and loss.
OperationsRead
BlogSep 2, 2022
How to Automate Sonar with tray.io Webhooks and the Sonar API
Sonar offers comprehensive webhooks that allow external tools to be triggered when specific events occur within in your intance.
ProductRead
BlogAug 23, 2022
Sean Green Joins Sonar Software as Chief Commercial Officer
FRISCO, Texas, Aug. 23, 2022 - Sonar Software Inc., a leading provider of BSS & OSS solutions for Internet Service Providers, announced today that Sean Gre
Company & EventsRead
BlogAug 9, 2022
Inventory Management KPIs Every ISP Should Track
Key performance indicators (KPIs) in inventory management are metrics that help you monitor and make decisions about your stock.
OperationsRead
BlogAug 3, 2022
How to Boost NOC Efficiency for ISPs with Network Automation
As networks grow more complex, they become difficult to manage. A lack of collaboration across teams creates a greater need for better visibility
OperationsRead
BlogJul 19, 2022
FCC Broadband Data Collection (BDC) Filing Guide for ISPs
The FCC and Congress worked jointly to revise the existing broadband service data collection process, and on February 22nd, 2022, released a Public Notice
Funding & ComplianceRead
BlogJul 8, 2022
Telecom and VoIP Tax Compliance: A Guide for ISPs
Taxation in the telecommunications industry is a complicated topic. A common misconception with taxation is that no taxes are due because no physical goods
OperationsRead
BlogJun 10, 2022
Essential Field Service KPIs for ISP Dispatchers and Field Technicians
Tracking KPIs can help you drive profitability and lower costs, provide a better customer experience, and increase field technician performance.
OperationsRead
BlogJun 2, 2022
How to Improve ISP Accounting and Finance with Business Intelligence
Analyzing data isn’t easy, especially if it’s gathered inaccurately. Many ISPs are still siloing data, resulting in mislabeled and poorly interpreted data.
OperationsRead
BlogMay 25, 2022
9 ISP Tasks to Automate to Save Time and Money
The importance of business efficiency is critical when it comes to maximizing profit, time and staying ahead of the competition.
OperationsRead
BlogMay 11, 2022
How ISPs Can Tap the MDU Gold Rush to Drive New Revenue
Check out the full webinar replay for an in-depth look at unlocking the potential of MDUs with Sonar
Industry insightRead
BlogMay 10, 2022
Sonar Status Page: Real-Time Uptime, Incidents, and Alerts for ISPs
Sonar's status page provides updates and notifications for uptime stats, details on system metrics, interruptions, and more.
ProductRead
BlogMay 3, 2022
Network Monetization for ISPs: MDU Market Expansion
Watch the five-part video series if you are ready to explore how to leverage automation and existing infrastructure in Multi-Dwelling Unit space.
Industry insightRead
BlogApr 22, 2022
Hybrid Networks for WISPs: Fiber vs. Fixed Wireless Internet
With the acceleration of fiber technology, WISPs are beginning to take things one step further by launching hybrid network models that combine the benefits of fiber and wireless together.
Industry insightRead
BlogApr 18, 2022
Bundling for Growth: ISP Service Add-Ons That Increase ARPU
Bundling products & services have long been a marketing strategy for Internet Service Providers. Learn how bundle for growth & boost ARPU.
OperationsRead
BlogMar 16, 2022
7 Customer Service Tips to Improve ISP Customer Experience and Retention
One of the things that customers are most likely to remember is the direct interaction they have with your customer service team.
Customer experienceRead
BlogMar 9, 2022
How To Reduce MDU Operating Costs and Increase ARPU With Sonar
Managing a multi-dwelling unit comes with significant expenses and, quite often, revenue limitations. Finding new ways to increase ARPU is critical
OperationsRead
BlogFeb 21, 2022
Cybersecurity Tips for Internet Service Providers (ISPs)
As an Internet Service Provider, it is vital that your staff follow cybersecurity policies and procedures to best protect against cyberattacks.
Industry insightRead
BlogFeb 14, 2022
DHCP Delivery for ISPs: Option 82, Remote ID, and Sonar
For a long time, Sonar has handled DHCP and option 82 requests for large networks using the Sonar DHCP Batcher. Now, this functionality has been expanded a
ProductRead
BlogFeb 9, 2022
How Microsoft Azure and AKS Help ISPs Scale Their OSS/BSS
See how modern architecture like Microsoft Azure and Azure Kubernetes Service enables scalability and growth for Internet Service Providers.
ProductRead
BlogJan 28, 2022
Managing Network Incidents and Reporting Outages in Sonar
Proactively monitoring your network is the best way to prevent equipment failures & network outages. When incidents arise, it is imperative to act swiftly.
OperationsRead
BlogJan 24, 2022
How to Use Sonar's Multi-Tenancy to Grow Your ISP Business
There’s never been a greater need for software that can support multiple brands and multiple entities than there is in the current ISP market space.
ProductRead
BlogJan 14, 2022
Field Technician Scheduling for ISPs: Challenges and Best Practices
Field technicians that are overworked due to inefficient scheduling have a cascading effect on revenue, service call costs
OperationsRead
BlogDec 21, 2021
5 Manual Tasks Holding Your ISP Back From Growth (and How to Automate Them)
Manual tasks can impact productivity, customer satisfaction, employee satisfaction, compliance, and revenue.
OperationsRead
BlogNov 19, 2021
How ISPs Use Sonar Multi-Tenancy to Manage Multiple Brands and Scale
See how Sonar’s multi-tenancy can transform your operations and make scaling your ISP business a smoother process, catch the full webinar replay today.
ProductRead
BlogOct 12, 2021
How ISPs Reach New Customers and Increase Activations
Casting a large net in hopes of finding new customers can be costly and ineffective.
Industry insightRead
BlogSep 8, 2021
Business Intelligence Reporting for ISPs: Turn Data Into Insights
The foundation for future growth relies on accurate data insights to develop a robust and data-driven growth strategy to drive operational efficiencies.
ProductRead
BlogAug 30, 2021
Performance Improvements: How Sonar Speeds Up Its ISP API
How we track down bottlenecks and improve performance in Sonar
ProductRead
BlogAug 9, 2021
Cloud Security vs On-Premise Security for ISPs: How to Choose
Cybersecurity is becoming a daily battle for many Internet Service Providers. As cybercrime has become an undeniable threat, exploring solutions is vital.
Industry insightRead
BlogJun 8, 2021
When to Outsource ISP Customer Support (and Why It Works)
Outsourcing is more than just shifting the burden of responsibility from one organization to another. Good customer service is a metric for success
Customer experienceRead
BlogJun 2, 2021
How a Field Tech Mobile App Transforms ISP Field Operations
Scheduling jobs, managing invoices, and tracking inventory can become overwhelming if technicians aren't equipped with the right tools.
ProductRead
BlogApr 28, 2021
Customer Portals for ISPs: The Future of Customer Satisfaction
Most Internet Service Providers use self-service customer portals for the same reasons, scalability, cost reduction, and enhanced customer experience.
Customer experienceRead
BlogApr 22, 2021
Scaling Timeseries Data for ISP Network Monitoring
Timeseries data is a set of data points indexed in time order. We utilize timeseries data heavily in Sonar for network monitoring & bandwidth usage
ProductRead
BlogMar 15, 2021
Why Legacy Systems Impede ISP Growth (and How to Modernize)
While there are many areas in which legacy software can restrict growth, the two most pressing are scalability and security.
Industry insightRead
BlogMar 4, 2021
How to Protect ISP Data When an Employee Leaves
When an employee leaves the threat to your data security & privacy practices increases, and this isn’t only true for those that leave with malicious intent
OperationsRead
BlogFeb 23, 2021
10 Ways to Streamline Your ISP Support Process in Sonar
In today’s highly competitive environment, with multiple companies having near-identical offerings, it can be difficult to stand out from the crowd
Customer experienceRead
BlogFeb 17, 2021
Field Tech App for ISPs: Streamline Field Operations [Webinar Replay]
Explore the challenges of using multiple, siloed systems for field operations
OperationsRead
BlogFeb 5, 2021
How ISPs Can Leverage Data to Increase ARPU and Reduce Churn
Customer acquisition is always top of mind when growing your ISP, but customer retention and increasing ARPU are imperative to staying competitive.
ProductRead
BlogJan 21, 2021
ISP Growth Strategies: Optimization, Automation, and Expansion [Webinar Replay]
Watch the replay now to gain exclusive access to strategies for growth, automation, and competitive advantage tailored for ISPs.
Industry insightRead
BlogJan 14, 2021
Cloud Security and Advantages of Running Sonar on Azure
Cloud-based solutions, cloud-based security, and Software as a Service are all terms that grow increasingly more common. Read more...
ProductRead
BlogNov 4, 2020
ISP Customer Experience Webinar: Sonar and Preseem on Network Potential
Actionable insights, best practices, and real-world examples of how Sonar and Preseem’s solutions can transform ISP operations.
Customer experienceRead
BlogOct 21, 2020
Mastering Inventory Management for ISPs: Webinar Replay
Catch the full webinar replay to dive deeper into each of these strategies and learn how Sonar’s advanced inventory management tools can transform your ISP
OperationsRead
BlogOct 13, 2020
How Sonar Provisions Customers and Devices for ISPs
Sonar offers of provisioning your clients & controlling their access to services.
ProductRead
BlogOct 2, 2020
How to Build a Device Mapper for the Sonar Poller
So, you want to contribute a device mapper to the Sonar poller. Great! Here’s a walk through on how to get started.
ProductRead
BlogOct 1, 2020
Pulse, Polling, and PHP: How the Sonar Network Poller Works
Network monitoring is a necessary part of running any ISP. Just as we have to monitor our infrastructure to keep Sonar running smoothly
ProductRead
BlogSep 29, 2020
Why Sonar Is Cloud Native: How a Modern ISP Platform Runs on Azure
Learn why Sonar runs in the cloud, and why we don’t (and can’t) offer the ability for it to be run locally, and why this is a good thing for you.
ProductRead
BlogSep 28, 2020
Consuming the Sonar GraphQL API: Build an External App in PHP
Using the Sonar GraphQL API in an external application is pretty simple. It’s served over HTTPS, and the only HTTP verb you need to use is POST.
ProductRead
BlogSep 25, 2020
How GraphQL Mutations Work in the Sonar API
GraphQL mutation is something that changes data. Whether you’re creating, updating, or deleting, running a mutation will always cause data to be modified.
ProductRead
BlogSep 23, 2020
A Deeper Dive Into the New Sonar GraphQL API: Complex Queries
In this article, I’m going to dive into the real power of this API and show you how to construct some complex, powerful queries.
ProductRead
BlogSep 21, 2020
The New Sonar GraphQL API: A Getting-Started Guide for ISPs
The API underlies everything we do - the entirety of the Sonar user interface is built on top of the API. The original API in Sonar was a REST API
ProductRead
BlogMar 15, 2020
How Sonar Is Supporting ISP Partners During COVID-19
COVID-19: How Sonar is helping our partners In this time of uncertainty, the service that you, our ISP partners provide, has become paramount to the intern
Company & EventsRead
BlogMar 9, 2020
COVID-19 Announcement: Sonar Suspends Travel, Goes Virtual for WISPAMERICA 2020
The entire Sonar team looks forward to all WISPA events, as they are incredibly important venues to connect with both current and future partners.
Company & EventsRead
BlogOct 19, 2019
CEO Simon Westlake on The BrothersWISP
Check out the interview with our CEO Simon Westlake on The BrothersWISP where he shares Sonar’s vision of partnering to make business simple, the new featu
Company & EventsRead
BlogOct 16, 2019
Introducing the All-New Sonar: Modern OSS/BSS for Growing ISPs
Growing ISPs face a range of challenges that lead to profit erosion. Changing market conditions and increasing customer expectations are making modernizati
Company & EventsRead
BlogOct 10, 2019
Sonar Unveils the Future of ISP Billing and Management Software
DEBOLT, AL - Sonar Software presented their greatest advance at WISPAPALOOZA 2019 at a sold-out event in Las Vegas, NV. Version 2 is a “big re-imagining”;
ProductRead
BlogSep 27, 2019
The Globe and Mail Ranks Sonar No. 23 on Canada's Top Growing Companies
Sonar ranks No. 23 with three-year growth of 2,028% on the inaugural Report on Business ranking of Canada’s Top Growing Companies. We have had an exception
Company & EventsRead
BlogSep 12, 2019
Sonar Software Ranks No. 11 on the 2019 Startup 50
DEBOLT, Alberta - (BUSINESS WIRE) - Canadian Business and Maclean’s today ranked Sonar Software Inc. No. 11 on the 2019 Startup 50 ranking of Canada’s Top New
Company & EventsRead
BlogSep 9, 2019
Microsoft Airband Summit
Sonar’s CEO Simon Westlake speaking at the Microsoft Airband Summit. Sonar is a proud partner of the Microsoft Airband Initiative. The Microsoft Airband In
Company & EventsRead
BlogOct 3, 2018
Sonar Partners With Microsoft Airband to Connect Unserved Communities
I’m very pleased to announce that we’ve partnered with Microsoft on their Airband project. Airband is an initiative that Microsoft has started to bring Int
Company & EventsRead
BlogOct 1, 2018
WISPAPALOOZA Is Almost Here: Meet Sonar in Vegas
We’ll be at WISPAPALOOZA in just a few days, and I hope to see many of you there. We’re running a training session on Monday, and there’s still time to reg
Company & EventsRead
BlogMay 19, 2018
Reduced Support Hours on Victoria Day and Memorial Day
Please note that our Canadian staff will observe Victoria Day on Monday, May 21 and our U.S. staff will observe Memorial Day on Monday, May 28th. Our suppo
Company & EventsRead
BlogApr 18, 2018
Sonar 1.7 out now!
Sonar 1.7 is out now! The big new feature in 1.7 is geofencing for scheduling, but you can check out the entire changelog here. We’re still hard at work on
PlatformRead
BlogApr 12, 2018
Welcome to the Latest Sonar Team Members: Shane MacDonald and Jimmy Thomson
I’m very happy to officially welcome two new members to the Sonar team - Shane MacDonald, previously Senior Accounts Manager at KP Performance, and Jimmy T
Company & EventsRead
BlogMar 18, 2018
Sonar 1.6 Adds Incognito DOCSIS Provisioning for Cable Operators
Sonar 1.6 will be out in the next few days, bringing integration with Incognito for DOCSIS provisioning. We’re excited to see what the cable operators out
ProductRead
BlogFeb 1, 2018
Joint Preseem/Sonar webinar
I’ll be presenting a joint webinar with Preseem on February 13th – hope you can attend! The webinar will cover new features in Sonar 1.5, and how you can u
Company & EventsRead
BlogJan 17, 2018
Sonar 1.5 and Sonar 2.0: New ISP Billing Features and a GraphQL API
Sonar 1.5 is on the horizon, and it’s got some goodies in it. The big new feature is an integration with Avalara, which enables automated tax calculation f
ProductRead
BlogNov 28, 2017
The Last Few Months: WispMon Migration and Sonar Updates
Things have been very hectic in the last few months since our WispMon acquisition! We’ve been hard at work migrating WispMon customers over to Sonar, but h
Company & EventsRead
BlogSep 26, 2017
Sonar Acquires WispMon to Strengthen Fixed Wireless ISP Billing and OSS
Sonar, an industry leader in ISP billing and OSS solutions, today announced that it has acquired WispMon, a prominent ISP billing and OSS platform targetin
Company & EventsRead
BlogAug 14, 2017
NuTEQ GOCare Completes Integration With Sonar ISP Billing and OSS
NuTEQ Completes Integration with Sonar Software Alpharetta, GA - (August 14, 2017) - NuTEQ Solutions, LLC, a SaaS provider of mobile customer care today an
Company & EventsRead
BlogJul 23, 2017
Sonar 1.4 Released: Pulse Network Topology Mapping and More
Sonar 1.4 is officially released, and it’s chock full of new features. The major new feature is Pulse, our new module that automatically maps the topology
ProductRead
BlogJul 7, 2017
Sonar 0.6 Now Available: Data Usage Tracking and Usage-Based Billing
Sonar 0.6 is now available, bringing data usage tracking, usage based billing, a completely customizable customer portal, and much, much, much more. This i
ProductRead
BlogJun 19, 2017
Automatic network mapping
Sonar 1.4 is coming soon, and the new major feature we’ll be releasing is our automatic network mapping module. This module uses the Sonar poller to scan y
PlatformRead
BlogJun 5, 2017
Sonar 1.3 Released: Billing Improvements for ISPs
Sonar 1.3 is out today, bringing a wealth of billing improvements. Our next major update, 1.4, will bring automatic network mapping and detection of parent
ProductRead
BlogMay 25, 2017
Sonar 1.3 Billing Overhaul: New ISP Billing Features Almost Here
Sonar 1.3 is just a couple of weeks away from completion, and we can’t wait to share it with you. 1.3 is our billing overhaul update and contains a number
ProductRead
BlogMay 22, 2017
Sonar Training Session at WISPAPALOOZA 2017 for ISP Users
We’ll be putting on a training session on Monday, October 9th at WISPAPALOOZA 2017, and we’d love to see you there. This day of training is designed for ex
Company & EventsRead
BlogApr 17, 2017
Sonar 0.4 Brings Flexible Network Provisioning Options for ISPs
Sonar 0.4 is almost out, bringing multiple provisioning options to your network - check out the whole video series! The entire team has been working very h
ProductRead
BlogMar 10, 2017
New site is now live!
The new Sonar website is now live – hope you like it! We decided it was time for a refresh, and there’s lots of new information available, including our Pr
Company & EventsRead
BlogFeb 22, 2017
Procera + Sonar: Affordable DPI Traffic Shaping for ISPs
Procera, for everyone. The challenges facing ISP networks today are massive. Streaming video, constant software updates, and the deluge of devices inside r
ProductRead
BlogJan 16, 2017
Sonar Software Product Roadmap for 2017: The Path to 2.0
Sonar reached version 1.0 at the end of 2016. On our path towards 1.0, we’ve brought over 150 ISPs around the world onto the Sonar platform, and we’re look
ProductRead
BlogDec 22, 2016
Sonar 1.0 Is Near: Network Monitoring and Alerting for ISPs
Sonar 1.0 will be in your hands next week, and there’s a new video series available that walks you through the features of the network monitoring and alert
ProductRead
BlogNov 30, 2016
Sonar 1.0 Is Almost Here: Network Monitoring and a 50% Faster UI
Sonar 1.0 is almost here - we’re on track to deliver it before the end of the year, and the entire team is thrilled to be this close to hitting 1.0. The pr
ProductRead
BlogSep 16, 2016
ServerPlus Integration for Sonar: Call Center Tools for ISPs
I’m happy to announce our integration with ServerPlus. ServerPlus already provides call center services to a number of ISPs that use Sonar, and this integr
ProductRead
BlogAug 6, 2016
Voice Billing and CDR Rating Now Available in Sonar 0.6.11
Sonar 0.6.11 will be out later today, and it brings support for billing for voice services and rating CDRs. As always, there is a video seriesdescribing ho
ProductRead
BlogJun 15, 2016
Sonar Ticketing Is Now Available: Upgrade in Minutes
The Sonar ticketing update is available now - click the Upgrade button in your Sonar instance and you’ll be ticketing to your heart’s content in just a cou
ProductRead
BlogJun 8, 2016
Sonar 0.5 Is Almost Here: New ISP Ticketing System
Sonar 0.5 is almost here, bringing a complete ticketing system to Sonar, along with many other improvements and changes. There’s a video series available i
ProductRead
BlogMar 6, 2016
What a Fantastic Show: Sonar Meets ISPs Face to Face
What a show - never had a reception like it. I’m finally back in Wisconsin completely worn out, but very enthused by the fantastic welcome we received and
Company & EventsRead
BlogMar 2, 2016
Welcoming Glenn Moore as COO of Sonar Software
I’m pleased to announce our selection of Glenn Moore to serve as Chief Operating Officer of Sonar Software, Inc. Glenn brings 35 years of successful busine
Company & EventsRead
BlogFeb 25, 2016
See Sonar 0.4 at WISP America: IPAM, RADIUS, and IPv6 Provisioning
We’ll be at WISP America Mar 15-17, showing off Sonar 0.4 in a very cool way. I don’t want to spoil the surprise, but it’ll be worth stopping by our booth
Company & EventsRead
BlogFeb 13, 2016
Sonar 0.3: Full Inventory System for ISPs Is Almost Here
We’re putting the final touches on our 0.3 upgrade, and it’s almost in your hands. The biggest change in 0.3 is the full inventory system we’ve built, but
ProductRead
BlogFeb 10, 2016
Sonar Is on GitHub: Open API Tools for ISPs
When we started building Sonar, one of our core commitments was that we’d always provide a full API to our customers. We’ve all experienced the alternative
ProductRead
BlogDec 10, 2015
Sonar Early Access Begins: First Keys Are Going Out
We officially began letting people into early access this week, and the feedback has been tremendous. Thanks to everyone who’s contributed input to and fol
Company & EventsRead
BlogOct 15, 2015
Our First Sonar Partners: Procera, ReadyNet, WISP Tools, and IPiFony
The WISP community is filled with companies providing a wide range of quality services and products and one of the strengths of the community is the spirit
Company & EventsRead
BlogSep 29, 2015
Announcing Sonar: Next-Generation ISP Billing and OSS for WISPs
The WISP industry is changing. While there are still thousands of WISPs around the world deploying products at every scale imaginable, there is a larger dr
Company & EventsRead
Tool
Free Broadband Label Generator
Generate FCC-compliant Broadband Consumer Labels for every plan you offer. Print, embed, or export. Free for any operator, no signup required.
ComplianceRead
Tool
BEAD Funding Toolkit
Post-award BEAD implementation guide for broadband operators: compliance and reporting, governance, Letter of Credit and take-rate milestones, financial management, and long-term sustainability.
BEAD & FundingRead
Tool
ISP AI Prompt Library
50 copy-ready AI prompts built for broadband operators: outage notices, runbooks, board reports, hyperlocal marketing, competitive research, support, grants, and more.
AI & ProductivityRead
497 of 497 resources shown.