Everything we know about running an ISP.
Blog posts, podcast episodes, guides, case studies, and free tools. Searchable, filterable, free.
Every ISP says everything matters, until competing priorities force a choice. Larry Weidig, Georgette Lopez-Aguado, and Rick Seemann rank the hardest tradeoffs in broadband: people, process, or technology; trust, employees, or market share; and what to save first when the business is on fire.
Sustainable ISP growth requires different priorities at every stage. This conversation covers what matters most during the initial buildout, what breaks as the network densifies and services expand, and what it takes to grow through new markets or acquisition without adding chaos.
Sonar Software's AI vision for broadband ISPs: why trust, not technology, is the real barrier to adopting AI, and how Ask, Automate, Extend builds it in stages.
Managed Wi-Fi, smart home, mobile, streaming bundles, premium support: the ISP add-on menu has never been longer. This conversation covers where the line sits between value and clutter, why owning the customer experience matters more than building every product, and whether the triple play is really dead.
Financial stress shows up in subscriber behavior long before it appears in churn or bad debt. This conversation covers the early warning signs, why rigid billing processes accelerate cancellations, and how structured flexibility helps ISPs keep customers through hard times.
Most broadband acquisitions don't fall apart in the boardroom, they wobble in the quarter after close. What the first 90 days after an ISP acquisition actually demand across billing, churn, network, and field operations.
AI means different things depending on who is selling it and who is buying it, and broadband operators are still sorting out which capabilities actually belong in their operations. This conversation covers how to think about AI maturity, where the risk tolerance differs across billing, support, and network ops, and what happens when the subsidized pricing era ends.
Broadband went from a nice-to-have to a must-have almost overnight, and the industry has been recalibrating ever since. David Zumwalt, President and CEO of WISPA, joined us to talk through what that shift revealed, where consolidation is heading, and what independent operators need to be doing now to stay relevant in a market moving toward universal coverage.
When people talk about the future of broadband, the conversation usually revolves around new technologies, government funding, or the next big infrastructure project.
By integrating Sonar’s automation tools, Fast Wireless transformed their operational efficiency. Sonar automated critical processes such as customer...
Discover how Plains Internet leveraged Sonar's tools to streamline operations, enhance customer service, and connect rural communities with...
With Sonar's automation, Rock Solid maintained a lean team of 17 while managing over 5,000 subscribers, freeing up time for customer service and growth.
For years, the broadband industry has been telling the same story: the future is internet, and traditional TV is on its way out. As streaming services exploded onto the scene, it certainly felt that way.
One of the best parts of attending industry events is the opportunity to sit down with people who spend their days solving a completely different set of challenges than most operators think about.
Writing the board report eats a Tier 2 or Tier 3 ISP operator's weekend. Here is how to use AI to turn numbers you already track into a first draft.
Artificial intelligence has become impossible to ignore. Whether you're attending industry events, scrolling through LinkedIn, reading trade publications, or sitting in on internal planning meetings, AI inevitably finds
For years, the industry has talked about the digital divide as a coverage problem. Build the network, extend the footprint, and the problem gets solved.
A practical guide series for the people who run ISPs - customer support, billing, field operations, inventory, and network operations, team by team.
Field operations shape brand perception. Ensure quality installs to build trust and prevent churn. Learn how technician performance impacts CX...
Want to capture vital knowledge from experienced field techs in just 30 minutes? This article ensures seamless onboarding for new hires at your...
For ISPs, cable and fiber inventory is one of the most important and most complex asset categories to manage. Spools move between warehouses, trucks, job site
Missed out on BEAD? Discover fast, scalable alternatives for fiber operators - from ReConnect to private capital - and how Sonar streamlines delivery.
See how Sonar helped support the Members Mobile MVNO launch with 30-day billing, reporting, and payout workflows for a unique credit union mobile model.
Everything works fine until one person takes a day off. This conversation covers how growth exposes manual processes, undocumented knowledge, and the tension between sales and operations, and what to fix before those gaps become bottlenecks.
Practical AI prompts for ISP back-office teams: faster outage comms, reports, runbooks, and lean-team workflows.
The field teaches lessons no manual covers. In this episode the team trades real stories from support and field work, from de-escalating a tense install to the judgment calls technicians make inside customers' homes.
Reflections from ISPAMERICA 2026: insights on AI-driven customer experience, ISP collaboration, and the conversations shaping the future of broadband.
Explore the complexities of managing MDUs, from customer expectations to operational challenges, and learn how to unlock their true growth potential.
How one Sonar customer enabled efficient provisioning for multiple subscribers in an MDU without rewiring, using a custom solution built by Sonar's Professional Services team.
Explore how Sonar combines deep expertise, human-first onboarding, and real partnerships to help broadband operators grow and thrive.
When a video will not load, customers blame the ISP, even when the network is healthy. This conversation covers the gap between network status and the experience inside the home, and why every connected device is now part of the service in the customer's mind.
Reflections from ISPAMERICA 2026: insights on AI-driven customer experience, ISP collaboration, and the conversations shaping the future of broadband.
Traffic shaping sounds like throttling, but done responsibly it is one of the smartest tools an ISP has. This conversation covers what it is, how deep packet inspection and data inform it, and how to explain it without damaging customer trust.
Step-by-step checklist for ISPs preparing BEAD funding applications. Documentation, mapping, compliance, financials.
Discover how structured disconnection reasons can transform churn data into actionable insights and proactive strategies in our latest Lunch & Learn recap with Warren Lyn.
Transform fragmented systems into seamless integrations. Discover how vendor partnerships enhance data accuracy and efficiency for ISPs. Learn more from our recent webinar with VETRO.
How to transition from manual billing to fully automated systems without disrupting operations or burning your CSR team.
Learn how normal install confusion can lead to customer churn and discover actionable strategies to improve your ISP's onboarding process for
Discover how AI can streamline workflows for ISPs, improve customer support, optimize field operations, and reduce churn, all while maintaining...
Validating Sonar's commitment to security, our SOC 2 Type 2 report confirms that robust controls are integrated into daily operations, ensuring...
ISPs face evolving security threats, from legacy hardware risks to access control failures. Discover strategies to strengthen your network in this episode.
Transform fragmented systems into seamless integrations. Discover how vendor partnerships enhance data accuracy and efficiency for ISPs. Learn more from our recent webinar with VETRO.
Enhance your support workflows with Sonar’s new Ticket Category Families and Resolution Reasons, designed to streamline organization, reduce errors, and improve reporting without adding complexity.
You do not get to opt out of marketing. You only choose whether to do it intentionally or poorly. This conversation covers branding, channel choice, measurement, and why being the only provider in town no longer protects an ISP.
Looking for holiday listening? Explore these top broadband podcasts packed with insights, trends, and inspiring community stories.
Learn how Sonar’s spam filtering helps ISPs keep ticket queues clean by automatically flagging spam, improving accuracy, & giving full control over reviews
Discover how ISP growth starts on the ground with operational clarity, not just in the sales funnel. Learn insights from the latest Bandwidth podcast...
Learn how Sonar’s Invoice Template feature helps ISPs customize billing, improve clarity, add branding, & deliver a consistent, professional customer experience.
Learn how Sonar’s Map Overlay feature brings service boundaries and network data together so ISPs can plan confidently and manage growth with clarity.
Discover how Anchor & Linked Serviceable Addresses help ISPs manage MDUs and multi-site customers with cleaner billing, faster onboarding, & better control
Explore the future of AI governance for ISPs, emerging regulatory expectations, & why early planning is critical for secure &compliant broadband operations
A step by step look at how ISPs can introduce AI responsibly, choose the right use cases, and build a secure operational plan for long term success.
A new competitor in your market tests more than your pricing. This conversation covers why fear pushes teams to overreact, how to make your presence and value clear before a rival arrives, and what actually protects your customer base.
See how Sonar + GoCare help ISPs automate support, reduce call volume, & deliver faster, more personal customer experiences that build long-term loyalty
Learn how broadband providers can encourage responsible AI use, strengthen security awareness, and support innovation without creating unnecessary restrictions.
Discover the AI risks broadband providers often overlook and learn how ISPs can protect customer data and prevent shadow AI from creating security gaps.
Discover Sonar’s Lunch & Learn Series: short, actionable videos that help ISPs streamline operations and boost efficiency using Sonar’s features.
How ISPs can scale using outsourcing, call centers, and AI without sacrificing their identity. Learn what works and what risks to avoid for sustainable...
Explore how broadband operators can navigate the emotional, financial, and strategic decisions involved in knowing when it’s time to sell an ISP.
Discover how Sonar and Actifai help ISPs boost sales through smarter personalization, faster onboarding, and higher customer lifetime value.
Discover how the Sonar + Preseem integration helps ISPs unify network data, reduce churn, and scale smarter across fiber and wireless.
Discover why ISPs across North America are merging as rising costs, funding programs, and technology shifts drive a new wave of broadband consolidation.
Discover how to protect and nurture your ISP's culture through growth by aligning operations with core values and fostering a resilient, people-first team.
Discover Sonar's Q3 updates that enhance control, streamline operations, improve customer connections, and boost retention, making your business more efficient and effective.
Discover how API-first tools empower ISPs to automate, scale, and innovate faster, driving broadband growth through flexibility, integration, and control.
AI, BEAD funding, and workforce challenges took center stage at WISPAPALOOZA 2025 - a snapshot of where broadband is headed next.
Building better broadband requires strong partnerships. Learn from Curtis Dean of C-BAN on the importance of collaboration and community connection in...
Introducing anchor-linked package support for bundled services like internet, TV, and phone, enhancing billing flexibility and control for MDUs and HOAs.
Selling an ISP is more than accepting the highest bid. Rick and Larry, who have both been through a sale as operators, join Georgette to cover how to evaluate a buyer, when to tell staff and customers, how private equity differs from a competitor, and why every owner needs a succession plan.
Discover how Sonar Retain and AI help ISPs predict churn, coach agents, and retain more customers before they leave. Watch the webinar replay now.
After Hurricane Helene destroyed sections of North Carolina's fiber network, MCNC rebuilt it for the schools, hospitals, and regional providers that depend on it. Tracy Doaks, CEO of MCNC, joins Georgette and Rick to talk about disaster recovery, middle mile investment, and the rural digital divide.
Learn how broadband providers can reduce churn by improving customer experience, leveraging smart tools, and focusing on reliability, communication, and personalized services.
Maximize the value of your data by ensuring it's visible, timely, and relevant to every team member, driving better decisions and outcomes across your org.
Discover proven ISP marketing strategies that drive real signups through hyperlocal SEO, referral programs, and targeted email campaigns that build trust.
Learn how broadband providers can compete with national giants through storytelling, local engagement, and community-focused marketing.
Join Sonar at WISPAPALOOZA 2025 in Las Vegas, visit Booth #524 to explore Sonar Retain, catch live podcast tapings, and connect with industry leaders.
Explore how the digital divide has evolved beyond access to include device ownership, digital literacy, and connectivity, with insights from Megan...
Discover Sonar Retain: AI-powered tool to reduce churn, enhance agent performance, and improve customer experience through real-time analysis and coaching.
Discover how Compudopt is transforming digital equity by providing devices, internet, and tech education to underserved communities across the U.S.
Wildfires, floods, ice storms, and tornadoes do not wait for a plan. This conversation covers how ISPs communicate before, during, and after a disaster, the safety calls that should never be close, how insurance and credits factor in, and why recovery plans need to account for mental health.
Explore the shift from wireless to fiber and what 2025 means for ISPs. Learn hybrid strategies, funding advice, and operational best practices.
Exploring the digital divide beyond access: understanding adoption, use, and the importance of digital literacy for true connectivity and community.
Missed out on BEAD? Discover fast, scalable alternatives for fiber operators - from ReConnect to private capital - and how Sonar streamlines delivery.
Introducing a premium integration with Adtran Mosaic Cloud Platform to automate fiber service provisioning, sync real-time data, and enhance network resilience for Adtran users.
Exploring the vital role of wireless broadband in modern connectivity, balancing costs, speed, and strategic deployment even as fiber continues to...
Automate IP management, monitoring, and provisioning with Sonar to reduce manual workloads and respond to network incidents faster.
Explore industry insights and future strategies in our live podcast from Broadband Communities 2025, featuring Brad Randall of Beyond the Cable...
Learn how ISPs can grow ARPU with AI upselling, digital bundles, and new revenue streams that transform connectivity into full digital experiences
Discover the five key moments ISPs should reach out to customers, enhancing satisfaction and loyalty while reducing churn and support tickets.
Track inventory in real time, simplify procurement, and manage stock assignments across your ISP operations with Sonar’s powerful automation features.
New Direct Messaging feature in Sonar lets you send emails and SMS directly from accounts, streamlining communication without needing external systems. Discover efficient customer outreach today.
Learn how ISPs can use custom GPTs to automate FCC compliance, manage reporting deadlines, and protect data privacy with secure AI deployment.
Discover how broadband providers can use AI to supercharge upselling - boost revenue, personalize offers, and retain customers with smart, seamless strategies.
400G and dark fiber demand are exploding. Learn what a record 6,912-fiber deal reveals about AI-driven networks and ISP planning.
A concise guide to key FCC reporting requirements in 2025 - including DIRS, BDC, HUBB, PSAP, ETRS, and more - plus compliance steps and timelines.
Streamline ISP support with automated ticket routing, email conversion, and customer self-service tools built into Sonar’s OSS/BSS platform.
Broadband leadership in 2025 means BEAD compliance, AI adoption, and operational clarity while keeping people and communities central.
Learn how AI-powered chatbots, predictive maintenance, & network optimization can cut broadband support costs, backed by stats & an actionable how‑to guide
AI is transforming support, but the human touch remains crucial. Ready to learn how to balance automation and empathy for a seamless customer experience?
In the new BEAD era, it’s not about who has the most fiber or the flashiest technology - it’s about who can deliver the best broadband at the best cost, with the most community value.
Streamline ISP field service with Sonar’s scheduling, GPS integration, drive-time mapping, task templates, and mobile tools.
Learn how ISP revenue leakage costs 1 - 3% annually and how Sonar’s OSS/BSS platform stops hidden losses with automation and real-time tracking.
See what Sonar Software shipped in Q2 2025 and what’s coming next - from integrations to billing updates, new triggers, and smarter workflows.
Explore post-acquisition integration in broadband M&A, highlighting how communication, culture, and strategy shape smoother transitions and outcomes.
Streamline your ISP’s billing, payments, and reporting with Sonar’s automation tools designed for accuracy, compliance, and customer satisfaction.
Sonar's dual data billing simplifies multi-service management and adds flexibility with two data services per account, each tracked and billed separately.
AI is driving massive bandwidth demand. Here’s what small and rural ISPs need to know to stay ahead and keep their networks ready.
At Sonar, we’re always working to make our platform faster, smarter, and more powerful for your team. In Q2, we delivered several game-changing enhancements aimed at boosting your productivity, elevating customer experience, and unlocking deeper business insights.
Facing the relentless stress of network operations? Learn about the key challenges & effective strategies to maintain a resilient, reliable network and...
In this blog, we unpack why the MCAP was removed, what remains in place, and how ISPs can adjust their strategies moving forward.
Learn key FCC broadband label changes due by Oct 10 2025 and how Sonar’s free generator helps ISPs create fully compliant labels fast.
Discover how ISPs use generative AI to improve efficiency, predict issues, and enhance customer support across their networks.
BEAD Restructuring Policy Notice clearly redefines eligibility by removing previous biases against specific technologies and focuses on performance and cost-efficiency.
Discover the gritty, real-life experiences of ISP field techs, from bizarre mishaps to dangerous encounters, and why understanding these stories is crucial for anyone in the broadband industry.
Recap of Sonar Software at Broadband Communities Summit 2025 - real conversations on connectivity, BEAD, AI, and community-driven broadband.
Discover enhanced control and precision in tracking customer data usage with our new On-Premise NetFlow Receiver, designed for scalable, reliable, and accurate network operations.
Discover how rural broadband drives jobs, education, and healthcare access - and why ISPs are key to transforming communities from the ground up.
The NTIA has restructured the BEAD program to streamline deployment, broaden technology eligibility, and give states greater autonomy. Read what's changed
Discover why spreadsheets are still key for ISP analytics - and how Sonar’s BI tools help you scale insights into action.
We sat down to catch up on everything from how far AI has come in broadband to what ISPs should really be thinking about when it comes to integrating smart, future-ready tech into their operations.
Discover how the 2025 BEAD policy changes impact fiber and fixed wireless ISPs. Learn what’s new, who’s now eligible, and how to stay compliant post-award.
Ready to learn how AI is transforming ISPs, increasing bandwidth, and reshaping customer support? Discover actionable steps to prepare your business for...
Unlock the hidden potential of your fiber network. Discover how ISPs can turn infrastructure into impact, revenue, and resilience.
Ready to discover how small ISPs thrive by building strong, personal connections and delivering reliable service? In this episode, we share how to...
Simplify network management with our enhanced VETRO FiberMap integration, offering seamless GIS and OSS data syncing, real-time insights, and smarter data synchronization within Sonar.
Reflections from Fiber Connect 2025: Why meaningful connection, simplicity, and equity are key to building broadband that works for everyone.
We’re excited to announce a new feature that brings greater transparency to your account setup: you can now directly tie a specific inventory item - like a router or radio - to the data service it delivers.
Discover how 360 Broadband uses Sonar DataConnect to turn raw ISP data into real-time insights, streamline operations, reduce churn, and boost ARPU - all without changing their BI tools.
Simplify ISP payments with sonarPay Canada - fully integrated, compliant, and built to streamline reconciliation with zero customer disruption.
We’re excited to announce a new feature that brings greater transparency to your communications: you can now automatically filter spam from incoming messages and see real-time sent statuses on every outbound email.
SonarPay is now live in Canada! Streamline ISP payments, ensure compliance, and simplify operations with Payrix Canada integration and smart reporting.
Segmenting NPS by geography and service type reveals hidden insights. Learn how Sonar DataConnect helps ISPs turn raw scores into actionable strategies.
Discover how generative AI is driving real operational gains for ISPs - from automating support to boosting team efficiency - and why now is the time to act.
Join Sonar on May 8 for Broadband Integration Day - live sessions with partners on automation, CX, and growth strategies for ISPs.
We’re excited to announce a new feature that brings greater transparency to your account setup: you can now directly tie a specific inventory item - like a router or radio - to the data service it delivers.
Explore how ISPs are tackling tax compliance complexity with automation. Learn key insights from industry experts on managing multi-jurisdictional taxes.
Streamline ISP field operations with real-time scheduling & dispatch to boost technician productivity, reduce delays, and improve customer satisfaction.
We’re excited to announce a small but powerful update to custom links in Sonar - designed to give your team even more flexibility and efficiency.
Discover Sonar's latest features for Q1 2025 - from account archives to DataConnect - built to streamline, scale, and simplify ISP operations.
AI is reshaping telecom. Discover how ISPs are using it to cut costs, boost growth, and stay competitive in a fast-changing broadband landscape.
Reduce ISP costs and boost ROI with automation. Discover how Sonar streamlines operations, improves efficiency, and supports scalable growth.
Track key financial metrics like MRR, churn, and cash flow to optimize ISP performance. Learn how Sonar helps CFOs drive growth and financial clarity.
We’re excited to announce that our Calix integration now fully supports multi-company provisioning, making it easier than ever to manage multiple networks.
Scale ISP customer support without growing your team. Learn how to use automation, self-service, and smart workflows to handle 10x more customers efficiently.
WISPAMERICA 2025 recap from Sonar’s VP of Sales & Partnerships - key insights on growth, alignment, and the future of broadband success.
We’ve introduced a new sonarPay Monthly Statement to improve how you reconcile payments and monitor cash flow.
Discover how Clearnetworx and 360 Broadband use culture, tools, and empathy to turn customer service into a powerful growth engine for ISPs.
Exceptional customer experience isn’t just a differentiator, it’s a growth strategy. See what’s shaping the future of CX for broadband providers in 2025.
Celebrating Broadband Appreciation Week: Governor Stitt's proclamation, WISPA's impact, Sonar’s mission, and Fast Wireless’ inspiring story.
Empower your ISP customers and reduce ticket volume with self-service portals that boost satisfaction, cut costs, and scale smarter.
Explore strategies ISPs can implement to strengthen community relationships with successful engagement initiatives after receiving BEAD funding.
Discover Sonar’s redesigned menu for better navigation, organization, and usability. Enjoy a streamlined experience with customizable views & improved access!
Discover how ISPs can use automation to cut costs, improve efficiency, and enhance service quality without compromising customer satisfaction.
Sonar now integrates with Geotab, adding to our existing lineup of GPS providers: Linxup, Track Your Truck, Verizon Connect, and Zubie.
Discover the top 5 scaling mistakes ISPs make and how to avoid them with automation, strategic growth, and smart financial management. Scale efficiently!
We’re excited to introduce Sonar DataConnect - a premium feature that gives you direct, secure access to your Sonar data within our Snowflake data warehouse.
February 26th, 2025 New feature: Account Archives is designed to give you more control over inactive accounts while keeping your Sonar instance organized and compliant.
Government broadband funding, like the BEAD program, is a critical step in closing the digital divide. But with funding comes responsibility - accurate inventory tracking, financial reporting, and regulatory compliance are essential to securing and maintaining grant funds.
Sonar Software welcomes Steph Reck as VP of Sales & Partnerships, bringing 15+ years of SaaS expertise in scaling revenue and optimizing sales strategies.
February 19th, 2025 New feature: Segmentable Inventory Feature eliminates inefficiencies and enhances financial and operational transparency.
Ensure BEAD compliance with unit-based inventory tracking for accurate reporting, financial transparency, and seamless audits.
Discover the top challenges ISPs face during BEAD implementation, from compliance to scalability, & learn actionable solutions to overcome them effectively
Learn how to navigate post-award BEAD compliance with practical tips on reporting, governance, and tools to avoid penalties and ensure project success
Discover Sonar's Q4 advancements: new features, upcoming innovations, and insights to empower ISPs for sustainable growth. Streamline, scale, succeed!
In this blog, we share some tips and strategies to prepare your customers for an M&A to ensure a smooth transition.
Combining the power of Actifai’s AI eCommerce with Sonar’s seamless BSS/OSS, broadband providers can create personalized experiences that accelerate growth
Improve incident response for rural ISPs with streamlined communication, collaboration, and tools.
Analyzing data to improve the customer experience by prioritizing interactive traffic will directly impact reducing support calls and reduce churn.
Streamline support with Sonar’s tools for automating ticket prioritization, enabling multichannel support, and troubleshooting for faster resolutions.
Learn how to sustain BEAD-funded broadband networks with actionable strategies for maintenance, performance tracking, and community expansion
Broadband pricing trends: Compare fiber vs. fixed wireless costs, explore transparent pricing strategies, and streamline billing with Sonar Software
Enhance ISP cybersecurity with Sonar Software. Learn about DDoS attacks, ransomware, GDPR compliance, and more. Protect customer data and maintain...
Prepare for the AI revolution in the ISP landscape with our free whitepaper. Discover how AI is reshaping networks, enhancing customer service, and...
Strengthen your AI security with our comprehensive framework for broadband providers, ensuring safe AI use, customer data protection, and...
Discover how blockchain is revolutionizing telecom communication, enhancing security, and overcoming industry challenges.
FBA Presents - How AI Predicts Churn Before It Happens Wednesday, October 8, 2025 at 12:00 PM EDT, featuring QueSee & Sonar
Unlock the potential of APIs to drive digital transformation, streamline innovation, and modernize operations with this comprehensive guide for ISPs
Get ready for 2025 with actionable marketing strategies tailored for ISPs! This webinar dives into innovative approaches to captivate your audience
Free downloadable guide: Maximize revenue & improve operations with easy-to-track metrics for internet service providers...
Empower your rural ISP with strategies to counter Tier-1 competition, retain customers, and leverage local strengths without overspending.
Learn how to manage fiber and fixed wireless networks seamlessly with Preseem and Sonar's platform. Enhance efficiency, reduce costs, and streamline...
Master tax automation for ISPs with Sonar and Avalara to protect your bottom line. Join the informative session to learn about automating tax processes...
Discover Sonar’s scalable, automated BSS/OSS platform designed to streamline ISP operations, billing, provisioning, and BEAD-compliant reporting.
Learn essential grant writing tips from expert Kimberly Young to secure government funding for ISPs. Sonar offers solutions for efficiency and...
Explore this Sonar Cloud vs On-Premise comparison to see how they stack up in terms of flexibility, cost, security, and scalability.
Discover how Sonar streamlines ISP operations with automated billing, real-time field management, and inventory tracking to boost efficiency and growth.
Vetro & Sonar Present Streamlining ISP Workflows with Connected Data on Tuesday, Decemeber 16th at 1:30pm EST
Dive into this journey through telecom networks from 2G to 6G to see how each step has revolutionized the way we live and work.
Learn how 360 Broadband uses data to align teams and drive smarter ops. Download the Broadband Metrics Roadmap with bonus planning workbook.
FBA Presents - The Fiber Resurgence: Navigating the Shift from Wireless to Fiber in 2025 Thursday, August 28, 2025 at 11:00 AM EDT
The ISP Growth Blueprint helps ISPs scale smoothly with automation, smarter workflows, & data-driven insights—grow without the usual operational headaches!
Discover why Sonar’s in-house, expert-led support is built in—not billed separately. Get faster answers, smoother launches, and better outcomes.
Discover The Ultimate WISP Guide for your Customer Success—a must-have resource for WISPs, packed with proactive strategies...
Discover how Business Intelligence tools can transform your ISP's growth by providing actionable data insights.
We are thrilled to introduce Account Overview Customization. This allows you to tailor the layout & content of your account management view.
Sonar’s advanced reporting transforms data into actionable insights for ISPs. Learn about tailored reports, custom filters, and tools to stay competitive.
We are excited to announce a significant update designed to strengthen the security of your Sonar instance - Multi-Factor Authentication is now available!
This blog explores the importance of managing depreciation for network infrastructure and provides strategies for ISPs.
When was the last time you updated your FCC broadband labels?
We’re excited to announce that Sonar’s New Table Filters and Search Functionality is officially live and ready to streamline your workflow!
Broadband providers are still relying on outdated tools that don’t equip customers with the information needed to make confident choices
Learn how to navigate the maze of taxes & compliance with Sonar’s robust billing & account management capabilities with Avalara’s tax automation solutions
See how how broadband providers are successfully using e-commerce to transform their customer relationships, drive growth, and stay ahead of the curve.
We’ve Redesigned our Table Filters and Search Functionality to help you work smarter, not harder.
Predictive analytics emerges as a powerful ally, enabling ISPs to foresee and mitigate network issues before they can disrupt services.
Discover how AI & OSS/BSS platforms are transforming the ISP industry. Learn how automation, personalized customer experiences can reduce costs
This quarter, we focused on enhancing security, boosting customization, and integrating AI-powered tools to streamline your operations.
Yes, Sonar can work with both WISPs and Fiber networks, making it a versatile platform for ISPs deploying a mix of technologies.
Add direct links to external apps right from your Accounts or Tickets and streamline your workflow with custom links.
Explore the five key benefits of automating your enterprise billing system and how it can revolutionize your operations.
Learn how Internet Service Providers (ISPs) can use customizable invoices to enhance their marketing strategy.
Transform your invoicing with Sonar’s customizable invoice templates - reinforce your brand and enhance efficiency
Personalize your invoices with your logo, brand colors, & custom messaging, making every invoice a true reflection of your brand.
Sonar now supports enforced Single Sign-On (SSO) through Auth0, streamlining your team's login process while boosting security.
The Sonar team was in Louisville, Kentucky from March 6th - 9th exhibiting at the 2023 WISPAMERICA conference. Check out our recap
WISPs are adopting hybrid network models that combine fiber and wireless. Fiber can improve reliability, which is vital for growth
The Future Serviceable Addresses feature allows ISPs to schedule a target date for a new or current subscriber to take over.
Discover how the Sonar + Actifai integrated AI solution revolutionizes e-commerce automation for ISPs and drive revenue growth.
Discover Sonar's latest Q2 product updates, including the FCC Broadband Label Generator, Customizable Invoice Templates, and more.
The new FCC broadband labels will give customers a clear picture of their internet plans, including speeds, pricing, data limits, & more.
Behind every satisfying purchase, every on-time delivery, and every swift resolution to a product issue lies a complex network working tirelessly
July 29th, 2024 We’re incredibly excited to announce our partnership with Actifai, a leader in AI-powered subscriber acquisition software. The new Sonar an
Future Serviceable Addresses enables you to schedule a target date for a new or existing subscriber to take over a currently assigned Serviceable Address
Cybersecurity isn't a one-time event; it's an ongoing process. That's why investing in employee awareness and training is not just a best practice
Read the webinar recap, How to Leverage AI for Your ISP," co-hosted by Sonar and the Fiber Broadband Association.
Protecting sensitive customer data is not just a legal obligation; it's imperative & a cornerstone of building and maintaining customer trust.
AI is at the forefront of the fight against cyberattacks, offering a new level of sophistication and effectiveness in threat detection.
For ISPs, proactive threat monitoring and incident response are not just buzzwords but critical components of a robust security strategy.
AI-powered predictive maintenance, is a game-changing technology that's revolutionizing how ISPs manage their infrastructure.
The demand for faster, more reliable, & secure internet connectivity has never been greater. Fiber optic technology, with its unparalleled speed, bandwidth
In the world of cybersecurity, your network infrastructure is your castle, and a well-built one is essential for protecting your kingdom of data and servic
AI is transforming customer service for ISPs, enabling them to provide personalized, efficient, and proactive support that meets customer expectations.
Sonar Software today announced the addition of two key executives to its leadership team.
Bandwidth demands are skyrocketing and customer expectations are higher than ever, the ability to manage and optimize network traffic is paramount.
AI-driven planning is not simply a technological upgrade; it’s a strategic investment that empowers ISPs to optimize network resources, enhance […]
Let's take a tour through the regulatory landscape and uncover the key regulations that every ISP needs to have on their radar.
As an ISP, your network is constantly under siege. Let's take a closer look at some of the most common and malicious threats targeting ISPs.
Acquisition is not the only path to growth. Here are three proven ways for ISPs to grow ARPU from the subscribers they already have.
Four practical cyber security tips every ISP should have in place, from DDoS defense to DNS hardening.
Six ways ISPs use automation to cut response times and lift customer satisfaction.
Why ISPs choose Sonar cloud hosting: lower cost, less maintenance, anywhere access, stronger security, and easy scale.
A customer portal gives subscribers round-the-clock self-service and gives your ISP lower cost and faster resolution.
Calix integrations coming to Sonar in Q2 of 2024. Unlock a new level of automation, and streamline workflows for our mutual customers.
Discover the benefits of automated payments, reporting, reconciliation and customer service native to Sonar’s billing platform for ISPs.
Learn how cyberattacks on ISPs. Discover the domino effect of downtime, hidden dangers of network intrusions, and regulatory challenges.
Traditional dispatch methods, often reliant on manual processes and phone calls, can be riddled with inefficiencies. Scheduling […]
Learn how Preseem & Sonar's unified platform simplifies hybrid network management for ISPs in our webinar replay.
If you're looking to streamline billing, stay FCC compliant, and make customer service changes a breeze, this is a must-read.
The Sonar team recently returned from the Broadband Communities Summit 2024, held in The Woodlands, Texas.
Understanding the FCC broadband nutrition labels and why Sonar created a FREE label maker to help its customers and non-customers.
Free Broadband Consumer Label Maker For Broadband Providers. Easy to use FCC compliant broadband labels for accurate consumer information.
Network outages are a major challenge for ISPs. Learn how to leverage Sonar's networking monitoring tools to reduce downtime.
A satisfied customer base leads to loyalty and business growth. Learn how to get ahead of potential issues with Sonar.
Rural communities, in particular, stand to benefit from historic funding initiatives like BEAD funding and changing regulatory tides.
With proactive network monitoring, optimized network design, and service offerings, ISPs can break free from the "buffering blues".
Customer reviews are a magical world and a best kept secret. Learn how to leverage tools to capture customer reviews for your ISP.
Billing Quiet Hours allows internet service providers to designate specific times during which billing-related notifications are paused.
This blog will discuss strategies specifically for ISPs to enhance field service dispatch and elevate customer satisfaction. P
Implementing proactive communication strategies, ISPs show their commitment to transparency and prioritize addressing subscriber needs.
The deployment and maintenance of fiber infrastructure entail significant financial investments. Effective cost management plays a role in any ISP business
Unlock enhanced internet experiences with strategic upselling techniques that will help retain customers and enhance their experience.
March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now desig
Learn why and how to develop effective support ticket prioritization processes for your ISP in our latest blog.
The Sonar team was in Oklahoma City, Oklahoma from March 4th - 7th exhibiting at the 2024 WISPAMERICA conference.
In this blog, we share some tips and strategies to prepare your customers for an M&A to ensure a smooth transition.
Incorporating ChatGPT into your ISP outreach strategy can streamline customer interactions, and provide personalized experiences.
Explore the debate between fixed wireless & fiber providers, and how a hybrid approach may bridge the digital divide
We are excited to announce Sonar's newest feature: Anchor & Linked Serviceable Addresses
February 7th, 2024 We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in Febr
Win back lost customers with personalized strategies and incentives. Boost loyalty and revenue with these strategies.
5 must have business intelligence reports for field operations managers to track progress and measure the effectiveness of field operations.
See how Internet Service Providers can combat inflation by increasing efficiency & reducing operating costs.
Canned replies are an invaluable tool for support teams aiming to provide quick responses to frequently asked questions.
Using mobile technology to track inventory adds a layer of agility and accessibility to managing inventory.
January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar! These
Sonar Software is excited to announce the appointment of Steve Shillingsburg as the Chief Technical Officer.
Measuring and monitoring key metrics in field service and dispatch operations is crucial for optimizing efficiency
As subscribers increasingly depend on seamless and high-speed internet connectivity, fiber service providers find themselves navigating a complex arena whe
January 5th, 2024 We’re excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This expan
Explore how Internet Service Providers are currently utilizing technology to facilitate growth and scalability in 2024.👇
Ticketing systems play a crucial role in providing the tools for subscribers to take charge of their experience.
Data analytics provide ISPS with unparalleled insights into user behavior, network health, and market trends.
Learn how to improve the ubscriber experience, including network performance, customer support, and security.
Choosing to manage field service in-house or outsource is complex. Our blog delves into cost analysis to guide ISPs in strategic decisions.
Learn how effective management of customer support interactions becomes not only a necessity but a competitive advantage
Key performance metrics play a pivotal role for ISPs, providing crucial insights into the effectiveness various operations.
Inventory, encompassing all tangible assets within a telecom business, plays a pivotal role in ensuring the seamless flow of operations.
Learn the top innovative strategies that ISPs can implement in 2024 to keep subscribers happy and loyal to their brand.
Explore many techniques aimed at tailoring equipment bundles to distinct customer segments or service tiers
This blog opens the gateway to a transformative approach. Enter Sonar, a comprehensive solution tailored for telecom providers, offering a […]
This blog explores the significance of leveraging historical data to fine-tune and future-proof networks for the challenges of tomorrow
Learn how Internet Service Providers can manage network congestion to ensure their customers are satisfied with their service.
Sonar’s Mass Message Tool display a robust and versatile solution that promises to simplify and elevate your communication efforts.
Sonar Software is pleased to announce the appointment of Ray Bixler as its new Chief Executive Officer.
Learn how Sonar's Inventory module offers an efficient solution to streamline your ISPs inventory management
Quality of Service Optimization is the cornerstone of delivering an exceptional user experience and minimizing service disruptions for ISPs
Learn how mergers and acquisitions in the telecom industry have both positive and negative consequences on the overall industry landscape
Learn how Sonar's scheduling features can ensure timely appointments, efficient resource allocation, and streamlined processes.
Boost your WISP with automated billing & invoicing. Discover the game-changing benefits of automated billing and invoicing.
Learn the transformative impact of GIS mapping on Internet Service Providers and how it enhances their services.
The 2023 Wispapalooza conference brought together the WISP community in an electrifying gathering of innovation and networking.
This blog will cover the world of 24/7 network surveillance, shedding light on the intricacies of […]
Fiber optics have revolutionized the way we transmit data, providing unprecedented speed and reliability. As telecommunication providers strive to meet...
Optimize ISP operations with effective network monitoring. Learn how to choose the right tool for seamless network performance
Telecommunication taxation is a critical facet of the telecommunications industry, wielding substantial implications for providers and consumers alike.
Simplify ISP Billing with Sonar's Automation, see you can reduce manual labor and automate repetitive tasks.
Using Sonar and Avalara together makes managing complex communications taxes easier with a centralized portal for transaction transparency.
Sonar Software has partnered with Avalara, a leading provider of tax compliance automation software for businesses of all sizes.
Automated network operations revolutionize network management, enhancing efficiency and reliability in an increasingly connected world.
AI brings with it a suite of tools and capabilities that can significantly enhance efficiency, security, and customer satisfaction.
Elevate Your Fiber Optic Experience: Tips for Performance Optimization and Future Trends in High-Speed Connectivity.
RDOF Program: FCC's $8M Fines Signal Broadband Accountability - Empowering Rural Communities for Digital Inclusion.
See how Preseem's cloud-based QoE platform simplifies network management, boosts subscriber satisfaction, and fuels growth.
Top security mistakes that individuals and organizations often make, and, more importantly, how to prevent them.
September 7th, 2023 We are excited to let you know that our Calix SMx integration now boasts enhanced functionality, including optional specifications for
Winning a government grant opens doors for your ISP. Discover post-win steps for maximizing impact & success.
Unlock Growth with Fiber Optic: Speed, Security & Savings. Explore Economic Advantages for Service Industry.
Learn the best practices for ensuring quality Network Performance for Fiber providers and how to monitor performance.
Exploring the future of fiber outside plant networks: innovations, 5G synergy, and transformative connectivity.
Explore how fiber optic connectivity revolutionizes telecom operations for unprecedented efficiency and innovation
Bridging the digital divide: Discover how fiber internet is transforming rural communities, empowering education, and spurring economic growth
August 10th, 2023 We are excited to inform you of recent updates to our Batch Payment Entry tool! Now featuring CSV file loading, the ability to apply paym
Learn more about data visualization, dashboards, and interactive reports, so decision-makers can gain insights into inventory levels.
Broadband grant writing made easy: Secure funding, bridge the digital divide, and empower communities with high-speed internet access.
Protecting Fiber OSP Networks: Safeguard your critical infrastructure with robust security measures. Learn how ISPs can secure their networks
Embrace Sustainable Fiber Optics: Minimize Environmental Impact & Build a Greener Future with Eco-friendly Connectivity.
Learn practices for ensuring telecom tax compliance and navigating these challenges successfully in this blog post.
The Internet for All Grants for Tribal Lands Grant receives an incredible four-million-dollar boost to bridge the digital divide.
Discover how DHCP works and its benefits in modern networks to automate IP address assignment, simplify network admin, reduce errors.
Congressman Clyburn Secures $551.5 Million in Broadband Funding for South Carolina to close the digital divide.
Learn how Field service dispatch apps are the game-changers that can revolutionize customer experiences for ISPs.
API Security: Protecting Data & Customers. Learn about risks, common vulnerabilities, and safeguarding strategies.
Senators from Northwest Alaska have announced a whopping $88 million broadband grant to connect communities.
Exploring the trends and technologies reshaping the future of Fiber Internet and its possibilities including expansion in rural areas.
Sonar had platform outage due to failure of our critical infrastructure hosts that affected all of Sonar’s services. This outage lasted between 4 hours
This blog offers invaluable guidance on selecting the perfect solution for specific ISP types, including Fiber, WISP, and MDU.
Texas is set to receive a substantial investment of over $3.3 billion from the federal government for broadband expansion.
Discover vital features of VoIP billing software and find the best solution for your business needs in this article.
The Michigan High-Speed Internet Office announced preliminary recommendations for $238 million in grant funding.
Learn how ISPs leverage cloud-based billing software to streamline operations and outpace competitors in the digital age.
The Biden Administration has Allocated $930 Million for Middle-Mile Broadband Expansion Projects in the United States.
Automated billing and provisioning for seamless tenant experience in your MDU. Explore benefits, options, and best practices in this article.
Discover how RemoteWinBox has created a solution that allows WISPs, MSPs, and any MikroTik user to become more efficient and save money.
Service dispatch software is a comprehensive system designed specifically to streamline and optimize the operations of ISPs.
The Colorado Broadband Office has recently commenced the application process for a $162 million grant program.
The U.S. Department of the Treasury has allocated $151.4 million to Mississippi to expand broadband service across the state.
Optimize inventory processes the right Key Performance Indicators (KPIs) that align with their unique business goals and operational needs.
June 8th, 2023 We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to
West Virginia to receive $18 million in funding for broadband projects aiming to connect 200,000 homes and businesses to broadband services.
In this blog, we will explore the fundamental role of billing system software in customer relationship management within an ISP.
The evolution of telecom networks from 2G to 6G showcases the remarkable progress made in the realm of connectivity and communication
The state of Florida has recently allocated grants to support the expansion of broadband access in Polk County.
Some examples of different incentives that can be used are discounts, loyalty points, exclusive access, complimentary services, and more.
The Federal Communications Commission (FCC) Updated Broadband Access Map Reveals 8.3 Million Americans Without High-Speed Internet.
Optimize wireless coverage and network planning with Sonar's Tower Coverage integration
Explore the role of employee notes in enhancing communication, streamlining information & preventing errors in account management.
Sonar is excited to welcome Cameron Barragan as the new interim CEO of Sonar Software. Effective immediately Simon Westlake will assume the role of CTO.
North Carolina is proactively addressing the digital divide by launching another round of bidding for the (GREAT) grant funding.
May 30th, 2023 On Monday, July 10th, there will be a deployment to upgrade Sonar’s Customer Portal. As a result of this upgrade, Ubuntu 16.04 will no longe
Discover how precision marketing can transform your ISP's marketing. Learn how to target with accuracy and eliminate wasted expenses.
Discover the power of email marketing & how it can boost your business growth and drive higher conversion rates in this insightful blog post.
The American Rescue Plan is making notable strides in improving connectivity and bolstering community services across the United States.
Learn how to acccelerate business growth by implementing a powerful referral program that taps into the potential of word-of-mouth marketing.
May 12th, 2023 We are excited to inform you that there will be a deployment on Thursday, May 18th to release our Vetro FiberMap integration into productio
Learn how pre-qualification tools can make it easier for customers to identify service coverage and streamline the sales process
Learn how to secure government grants and grant writing preparedness for internet service providers in our webinar replay.
Strategies to enhance the customer experience to have a competitive advantage, brand loyalty, customer retention, and increased satisfaction
Learn the importance of dispatch software in managing field service operations & top features to look for when selecting dispatch software.
Discover how Fiber Internet can be a game-changer for ISPs, empowering them to attract and retain more customers.
Learn how to enhance security within your network and protect your customers from cyber attacks in this blog.
April 25th, 2023 We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The impo
Learn how SMS notifications can improve communication and increase productivity for Internet Service Providers in our latest blog post.
Top training and retention strategies for field technicians to foster growth and commitment to their roles
Tips for Internet Service Providers to effectively market enrollment in The Affordable Connectivity Program.
In this blog post, we explore ways ISPs can improve their supply chain management and stay ahead in the highly competitive industry.
Advantages of using task templates for field technicians to ensure they complete all important steps & perform all the necessary tasks.
April 6th, 2023 We are excited to let you know that there will be a deployment on Thursday, April 6th to introduce a GPS tracking feature. This feature pro
Learn new ways to promote brand awareness for your ISP to improve customer loyalty, trust, and recognition.
Inflation can create economic uncertainties & financial pressures that make it difficult for ISPs to attract and retain top talent.
March 30th, 2023 We have revised the old 477 Data Export to align with the specifications defined for the BDC program. To read more about each BDC Filing S
Revenue leakage is lost revenue from a business that could go unnoticed. In a case where revenue leakage occurs, many questions start to arise.
A well-planned pricing strategy can help you attract more customers, build brand loyalty, & gain a competitive advantage in your industry.
Sonar Software attends the 2023 FISPA conference, check out our recap of our experience at the show in Nashville, Tennessee.
Learn how to reduce costs & increase efficiencies in your accounting process and finance operations in this blog post.
March 11th, 2023 We want to make you aware that on Saturday, March 11th we will be having scheduled maintenance for approximately 4-6 hours. We will be usi
March 9th, 2023 There will be a deployment later today, March 9th, which will introduce some changes that allow fiber and other wireline network operators
Check out the do’s and don’ts of a dispatcher in our latest blog post.
Learn how improve to improve the accounting process for your ISP in our latest blog post.
Learn how to improve ticket response times, customer service productivity and customer satisfaction in this blog.
Learn the ins and outs of invoicing and how to make you payment process easy for your ISP with these tips.
February 9th, 2023 We are very excited to inform you that our SMS Notifications feature is out of beta testing and now officially available to all in North
Tracking financials requires accurate numbers. With automated billing reports, there will be a reduction in time and human error.
This blog article will explore 10 signs that you have outgrown your field technician software & how to regularly assess your ISPs current technology stack
This blog provides insightful ways Internet Service Providers can help customers optimize their bandwidth & reduce unnecessary support calls
The communication services industry is one of the most heavily taxed & regulated businesses. Learn how to automate your taxes processes
Learn how to automate the management and procurement of inventory and avoid potential errors and hazards of a traditional pen-and-paper tracking system.
Knowing what to look for when obtaining a billing system is crucial. This blog further explains what to consider when obtaining an ISP billing system.
Learn how to manage expenses for a new fiber build and stay within budget by leveraging business intelligence reporting.
The Sonar Hackathon is a fun team-building exercise where the development team is given an opportunity to work on new projects.
Single Sign On can lead to increased productivity as employees spend less time logging in and more time doing their work.
Learn the latest Search Engine Optimization (SEO) tips for Internet Service Providers and how to improve the quality of traffic to your company’s website
Learn how to build an effective marketing plan to reach your revenue goals, outperform competitors, and successfully grow your business!
January 5th, 2023 On Thursday, January 5th, we will release a feature that allows users to select which screen in Sonar they’d like their landing page to b
Tips for Internet Service Providers to develop an effective procurement strategy, manage rising input costs and reduce supplier risk.
We have rounded up some great examples of what some Internet Service Providers are doing right when it comes to website design.
Blue Star Innovation Partners, announced today their investment in Sonar Software, a leading provider of BSS & OSS solutions for Internet Service Providers
Landing pages remain the most effective method to increase conversions & nurture prospects at each stage of the sale funnel.
Finding the right monitoring tool can ensure a better user experience for customers, network engineers, and network administrators.
It’s undeniable that cash flow is the backbone of any business, and that includes Internet Service Providers. Whether you are delivering service via fiber,
Explore how to leverage Business Intelligence Reporting to track your business's inventory levels and prevent costly inventory shortages.
Scalability and growth can be challenging when tech doesn't get along, and APIs can be the key to unlocking potential.
Positioning your business for growth as an Internet Service Provider means understanding your revenue, expenditure, margins, and profit and loss.
Sonar offers comprehensive webhooks that allow external tools to be triggered when specific events occur within in your intance.
FRISCO, Texas, Aug. 23, 2022 - Sonar Software Inc., a leading provider of BSS & OSS solutions for Internet Service Providers, announced today that Sean Gre
Key performance indicators (KPIs) in inventory management are metrics that help you monitor and make decisions about your stock.
As networks grow more complex, they become difficult to manage. A lack of collaboration across teams creates a greater need for better visibility
The FCC and Congress worked jointly to revise the existing broadband service data collection process, and on February 22nd, 2022, released a Public Notice
Taxation in the telecommunications industry is a complicated topic. A common misconception with taxation is that no taxes are due because no physical goods
Tracking KPIs can help you drive profitability and lower costs, provide a better customer experience, and increase field technician performance.
Analyzing data isn’t easy, especially if it’s gathered inaccurately. Many ISPs are still siloing data, resulting in mislabeled and poorly interpreted data.
The importance of business efficiency is critical when it comes to maximizing profit, time and staying ahead of the competition.
Check out the full webinar replay for an in-depth look at unlocking the potential of MDUs with Sonar
Sonar's status page provides updates and notifications for uptime stats, details on system metrics, interruptions, and more.
Watch the five-part video series if you are ready to explore how to leverage automation and existing infrastructure in Multi-Dwelling Unit space.
With the acceleration of fiber technology, WISPs are beginning to take things one step further by launching hybrid network models that combine the benefits of fiber and wireless together.
Bundling products & services have long been a marketing strategy for Internet Service Providers. Learn how bundle for growth & boost ARPU.
One of the things that customers are most likely to remember is the direct interaction they have with your customer service team.
Managing a multi-dwelling unit comes with significant expenses and, quite often, revenue limitations. Finding new ways to increase ARPU is critical
As an Internet Service Provider, it is vital that your staff follow cybersecurity policies and procedures to best protect against cyberattacks.
For a long time, Sonar has handled DHCP and option 82 requests for large networks using the Sonar DHCP Batcher. Now, this functionality has been expanded a
See how modern architecture like Microsoft Azure and Azure Kubernetes Service enables scalability and growth for Internet Service Providers.
Proactively monitoring your network is the best way to prevent equipment failures & network outages. When incidents arise, it is imperative to act swiftly.
There’s never been a greater need for software that can support multiple brands and multiple entities than there is in the current ISP market space.
Field technicians that are overworked due to inefficient scheduling have a cascading effect on revenue, service call costs
Manual tasks can impact productivity, customer satisfaction, employee satisfaction, compliance, and revenue.
See how Sonar’s multi-tenancy can transform your operations and make scaling your ISP business a smoother process, catch the full webinar replay today.
Casting a large net in hopes of finding new customers can be costly and ineffective.
The foundation for future growth relies on accurate data insights to develop a robust and data-driven growth strategy to drive operational efficiencies.
How we track down bottlenecks and improve performance in Sonar
Cybersecurity is becoming a daily battle for many Internet Service Providers. As cybercrime has become an undeniable threat, exploring solutions is vital.
Outsourcing is more than just shifting the burden of responsibility from one organization to another. Good customer service is a metric for success
Scheduling jobs, managing invoices, and tracking inventory can become overwhelming if technicians aren't equipped with the right tools.
Most Internet Service Providers use self-service customer portals for the same reasons, scalability, cost reduction, and enhanced customer experience.
Timeseries data is a set of data points indexed in time order. We utilize timeseries data heavily in Sonar for network monitoring & bandwidth usage
While there are many areas in which legacy software can restrict growth, the two most pressing are scalability and security.
When an employee leaves the threat to your data security & privacy practices increases, and this isn’t only true for those that leave with malicious intent
In today’s highly competitive environment, with multiple companies having near-identical offerings, it can be difficult to stand out from the crowd
Explore the challenges of using multiple, siloed systems for field operations
Customer acquisition is always top of mind when growing your ISP, but customer retention and increasing ARPU are imperative to staying competitive.
Watch the replay now to gain exclusive access to strategies for growth, automation, and competitive advantage tailored for ISPs.
Cloud-based solutions, cloud-based security, and Software as a Service are all terms that grow increasingly more common. Read more...
Actionable insights, best practices, and real-world examples of how Sonar and Preseem’s solutions can transform ISP operations.
Catch the full webinar replay to dive deeper into each of these strategies and learn how Sonar’s advanced inventory management tools can transform your ISP
Sonar offers of provisioning your clients & controlling their access to services.
So, you want to contribute a device mapper to the Sonar poller. Great! Here’s a walk through on how to get started.
Network monitoring is a necessary part of running any ISP. Just as we have to monitor our infrastructure to keep Sonar running smoothly
Learn why Sonar runs in the cloud, and why we don’t (and can’t) offer the ability for it to be run locally, and why this is a good thing for you.
Using the Sonar GraphQL API in an external application is pretty simple. It’s served over HTTPS, and the only HTTP verb you need to use is POST.
GraphQL mutation is something that changes data. Whether you’re creating, updating, or deleting, running a mutation will always cause data to be modified.
In this article, I’m going to dive into the real power of this API and show you how to construct some complex, powerful queries.
The API underlies everything we do - the entirety of the Sonar user interface is built on top of the API. The original API in Sonar was a REST API
COVID-19: How Sonar is helping our partners In this time of uncertainty, the service that you, our ISP partners provide, has become paramount to the intern
The entire Sonar team looks forward to all WISPA events, as they are incredibly important venues to connect with both current and future partners.
Check out the interview with our CEO Simon Westlake on The BrothersWISP where he shares Sonar’s vision of partnering to make business simple, the new featu
Growing ISPs face a range of challenges that lead to profit erosion. Changing market conditions and increasing customer expectations are making modernizati
DEBOLT, AL - Sonar Software presented their greatest advance at WISPAPALOOZA 2019 at a sold-out event in Las Vegas, NV. Version 2 is a “big re-imagining”;
Sonar ranks No. 23 with three-year growth of 2,028% on the inaugural Report on Business ranking of Canada’s Top Growing Companies. We have had an exception
DEBOLT, Alberta - (BUSINESS WIRE) - Canadian Business and Maclean’s today ranked Sonar Software Inc. No. 11 on the 2019 Startup 50 ranking of Canada’s Top New
Sonar’s CEO Simon Westlake speaking at the Microsoft Airband Summit. Sonar is a proud partner of the Microsoft Airband Initiative. The Microsoft Airband In
I’m very pleased to announce that we’ve partnered with Microsoft on their Airband project. Airband is an initiative that Microsoft has started to bring Int
We’ll be at WISPAPALOOZA in just a few days, and I hope to see many of you there. We’re running a training session on Monday, and there’s still time to reg
Please note that our Canadian staff will observe Victoria Day on Monday, May 21 and our U.S. staff will observe Memorial Day on Monday, May 28th. Our suppo
Sonar 1.7 is out now! The big new feature in 1.7 is geofencing for scheduling, but you can check out the entire changelog here. We’re still hard at work on
I’m very happy to officially welcome two new members to the Sonar team - Shane MacDonald, previously Senior Accounts Manager at KP Performance, and Jimmy T
Sonar 1.6 will be out in the next few days, bringing integration with Incognito for DOCSIS provisioning. We’re excited to see what the cable operators out
I’ll be presenting a joint webinar with Preseem on February 13th – hope you can attend! The webinar will cover new features in Sonar 1.5, and how you can u
Sonar 1.5 is on the horizon, and it’s got some goodies in it. The big new feature is an integration with Avalara, which enables automated tax calculation f
Things have been very hectic in the last few months since our WispMon acquisition! We’ve been hard at work migrating WispMon customers over to Sonar, but h
Sonar, an industry leader in ISP billing and OSS solutions, today announced that it has acquired WispMon, a prominent ISP billing and OSS platform targetin
NuTEQ Completes Integration with Sonar Software Alpharetta, GA - (August 14, 2017) - NuTEQ Solutions, LLC, a SaaS provider of mobile customer care today an
Sonar 1.4 is officially released, and it’s chock full of new features. The major new feature is Pulse, our new module that automatically maps the topology
Sonar 0.6 is now available, bringing data usage tracking, usage based billing, a completely customizable customer portal, and much, much, much more. This i
Sonar 1.4 is coming soon, and the new major feature we’ll be releasing is our automatic network mapping module. This module uses the Sonar poller to scan y
Sonar 1.3 is out today, bringing a wealth of billing improvements. Our next major update, 1.4, will bring automatic network mapping and detection of parent
Sonar 1.3 is just a couple of weeks away from completion, and we can’t wait to share it with you. 1.3 is our billing overhaul update and contains a number
We’ll be putting on a training session on Monday, October 9th at WISPAPALOOZA 2017, and we’d love to see you there. This day of training is designed for ex
Sonar 0.4 is almost out, bringing multiple provisioning options to your network - check out the whole video series! The entire team has been working very h
The new Sonar website is now live – hope you like it! We decided it was time for a refresh, and there’s lots of new information available, including our Pr
Procera, for everyone. The challenges facing ISP networks today are massive. Streaming video, constant software updates, and the deluge of devices inside r
Sonar reached version 1.0 at the end of 2016. On our path towards 1.0, we’ve brought over 150 ISPs around the world onto the Sonar platform, and we’re look
Sonar 1.0 will be in your hands next week, and there’s a new video series available that walks you through the features of the network monitoring and alert
Sonar 1.0 is almost here - we’re on track to deliver it before the end of the year, and the entire team is thrilled to be this close to hitting 1.0. The pr
I’m happy to announce our integration with ServerPlus. ServerPlus already provides call center services to a number of ISPs that use Sonar, and this integr
Sonar 0.6.11 will be out later today, and it brings support for billing for voice services and rating CDRs. As always, there is a video seriesdescribing ho
The Sonar ticketing update is available now - click the Upgrade button in your Sonar instance and you’ll be ticketing to your heart’s content in just a cou
Sonar 0.5 is almost here, bringing a complete ticketing system to Sonar, along with many other improvements and changes. There’s a video series available i
What a show - never had a reception like it. I’m finally back in Wisconsin completely worn out, but very enthused by the fantastic welcome we received and
I’m pleased to announce our selection of Glenn Moore to serve as Chief Operating Officer of Sonar Software, Inc. Glenn brings 35 years of successful busine
We’ll be at WISP America Mar 15-17, showing off Sonar 0.4 in a very cool way. I don’t want to spoil the surprise, but it’ll be worth stopping by our booth
We’re putting the final touches on our 0.3 upgrade, and it’s almost in your hands. The biggest change in 0.3 is the full inventory system we’ve built, but
When we started building Sonar, one of our core commitments was that we’d always provide a full API to our customers. We’ve all experienced the alternative
We officially began letting people into early access this week, and the feedback has been tremendous. Thanks to everyone who’s contributed input to and fol
The WISP community is filled with companies providing a wide range of quality services and products and one of the strengths of the community is the spirit
The WISP industry is changing. While there are still thousands of WISPs around the world deploying products at every scale imaginable, there is a larger dr
Generate FCC-compliant Broadband Consumer Labels for every plan you offer. Print, embed, or export. Free for any operator, no signup required.
Post-award BEAD implementation guide for broadband operators: compliance and reporting, governance, Letter of Credit and take-rate milestones, financial management, and long-term sustainability.
50 copy-ready AI prompts built for broadband operators: outage notices, runbooks, board reports, hyperlocal marketing, competitive research, support, grants, and more.
Eight ready-to-use AI prompt templates for the ISP back office: outage comms, technical docs, board reports, hyperlocal marketing, competitive research, support, staff onboarding, and grant writing. Interactive, with a PDF to download.
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