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Sonar 2026 · Changelog

WHAT'S NEW

Everything we have shipped, on one line.

Every feature and integration that landed in the Sonar platform, dated and filterable. This is the running record, not the highlight reel.

36Releases
Filter the timeline

36 releases.

  1. 252025
    Feature

    Ticket Category Families & Ticket Resolution Reasons

    We’re excited to announce two powerful updates to Sonar’s ticketing system designed to help your team stay organized, reduce mistakes, and improve reporting, all without adding complexity....

  2. Feature

    Anchor Linked Package Support

    We’re excited to announce a powerful upgrade to anchor-linked billing: full support for packages.

  3. Integration

    Sonar Retain Powered by Quesee

    We’ve teamed up with QueSee to bring Sonar users a powerful new tool to proactively reduce churn, improve agent performance, and deliver a consistently exceptional customer experience.

  4. Integration

    Adtran Mosaic Cloud Platform

    We’ve introduced a new premium integration with Adtran Mosaic Cloud Platform (MCP)

  5. Feature

    Direct Account Messaging

    We’re excited to announce a new way to communicate directly with your subscribers - no ticket required.

  6. Feature

    Dual Data Service Billing

    We’re excited to announce a powerful new upgrade: Sonar now supports billing two data services under a single account.

  7. Integration

    Netflow On-Prem

    We’re excited to announce a powerful new way to track customer data usage with precision and control—right from your own network.[...]

  8. Integration

    VETRO FiberMap

    We’re excited to announce our updated VETRO FiberMap integration that makes managing your network design and operational data a whole lot easier.

  9. Integration

    Calix Cloud

    We’re excited to announce our integration with Calix Cloud makes it easier than ever to align your network performance data with customer operations in Sonar.

  10. Feature

    Spam Filtering

    We’re excited to announce Smart Spam Filtering in Sonar—designed to reduce inbox clutter and help you focus on the emails that matter. With this update, you can a

  11. 242024
  12. 232023
  13. Integration

    Product Update: Calix Integration

  14. Feature

    Product Update: Customer Portal Change

  15. Integration

    Vetro FiberMap Integration (Beta)

  16. Feature

    Product Update: Network Deployments

  17. Feature

    Product Update: V2 Maintenance

  18. Feature

    User Personalization

    Schedule a demo to see how Sonar can help your business Billing, Payments & Reporting