Product
Anchor & Linked Serviceable Addresses: Wholesale Billing for ISPs
We are excited to announce Sonar's newest feature: Anchor & Linked Serviceable Addresses
Filed by Taneil Currie, Former Senior Manager, Growth Marketing
February 13, 2024 · 2 MIN · UPD JUN 16, 2026
February 13th, 2024
Anchor & Linked Serviceable Addresses is Sonar's newest feature for ISPs managing multi-dwelling units (MDUs) and wholesale accounts: Anchor addresses act as the central service location, Linked addresses are the subsidiary units tied to it, and Wholesale Billing automates billing across both. Building upon the foundation of Serviceable Addresses, this innovative addition empowers you to define, control, and automate your service locations with new precision and efficiency.
Anchor addresses serve as the cornerstone, representing the central point of association. Whether it's the main street address of a multi-dwelling unit building or the headquarters of a corporate client, the Anchor address is your primary reference point. Linked addresses, on the other hand, are the subsidiary locations tied to the Anchor, ranging from individual units within a complex to the satellite offices of a corporation.
But what sets Anchor & Linked addresses apart is their versatility. They transcend traditional billing structures, allowing for unique billing rules and service catalogs to be tailored by property. With Wholesale Billing, you can enforce predefined rules and automate billing processes seamlessly.
The benefits extend beyond linking locations. Whether you're dealing with multi-dwelling units, HOAs, satellite offices, or other wholesale scenarios, this feature provides a comprehensive yet flexible framework for organization and administration.
Precision Location Management: Definitively link together service locations as Anchor and Linked Serviceable Addresses. Ideal for multi-dwelling units, satellite offices, and wholesale solutions.
Bulk Record Creation: Create multiple Linked Service Locations and associated Shell Accounts using one easy workflow.
Versatile Wholesale Billing: Wholesale Billing allows for unique billing settings to be enforced on associated Accounts, and introduces the option to split billing between Anchor & Linked using the new Subsidy feature.
Tailored Service Offerings: Define unique service catalogs to be enforced on the Accounts associated with Linked Addresses.
Delinquency Automation: Take advantage of the new automation option to disable service on Linked Accounts when the Anchor Account falls delinquent.
New Reporting & Insight Opportunities: With the upcoming Anchor/Linked Reporting Dashboard, look into data such as , service distribution, take rate, delinquency history, and more!
To read more about this feature, please refer to our knowledge base documentation here:
Anchor & Linked Serviceable Addresses overview and best practices
Have questions?
We are here to help, please don't hesitate to contact your Account Manager or our Support team.
Support Phone (CA): 780.900.1180
Support Phone (US): 702.447.1247
Support Email: support@sonar.software
Questions, answered.
What are Anchor and Linked Serviceable Addresses in Sonar?
Anchor and Linked Serviceable Addresses let ISPs definitively link service locations, with the Anchor acting as the central reference point and Linked addresses as subsidiary locations. The feature is built for multi-dwelling units, HOAs, satellite offices, and other wholesale scenarios.
How does Wholesale Billing work in Sonar?
Wholesale Billing enforces unique billing settings on associated accounts. It can also split billing between the Anchor and Linked accounts using the new Subsidy feature.
Can ISPs control which services are available to Linked Addresses?
Yes. ISPs can define unique service catalogs that are enforced on accounts tied to Linked Addresses.
How do you automate delinquency for linked service accounts?
Delinquency automation can disable service on Linked Accounts when the Anchor Account becomes delinquent, so collection actions follow the account relationship.
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