Calix and Sonar Integration: Automating ISP Provisioning and Billing

The enhanced Calix and Sonar integration lets ISPs automate provisioning and billing by syncing over 50 data fields between the two platforms in near real time, eliminating data silos and manual re-entry. Here is what is coming in Q2 2024 and beyond.

I'm excited to delve deeper into the world of enhanced Calix integrations coming to Sonar in Q2 and beyond. As you may recall from our recent Office Hours livestream, this powerful collaboration will unlock a new level of automation, and streamline workflows for our mutual customers.

Why Calix and Sonar Integration Matters for ISPs

For many ISPs, Calix equipment can be found from the heart of their network infrastructure all the way to their subscribers' homes. Sonar, meanwhile, is your OSS/BSS command center for managing customer accounts, billing, and automated service delivery. Strong integration between these two platforms eliminates data silos and fosters a seamless user experience.

What to Expect in Q2 2024

A sneak peek at what's on the horizon:

Automated Data Synchronization: Imagine a world where customer and service data flows effortlessly between Sonar and Calix. Over 50 Sonar data fields can be synchronized to Calix Cloud in near real time, ensuring the freshest info is available everywhere you look.

A bridge between worlds: Where automation naturally ends, you will find workflows that require hands-on work in both Sonar and Calix systems. A convenient deep link added to the Sonar account page allows you to effortlessly open that customer's Calix Cloud subscriber page with a single click.

Deeper Integration: Sonar continues to invest in the SMx integration, extending provisioning capabilities to the Field Tech App and Scheduled Events.

The Advantages of the Enhanced Calix Integration

Reduced Operational Costs: Less manual work translates to lower labor costs and greater efficiency.

Improved Accuracy: Automatic data exchange minimizes human error and ensures data consistency across platforms.

Enhanced Customer Experience: Faster service provisioning, fewer errors, and a more streamlined experience for your subscribers.

Looking Ahead: A Collaborative Future for Calix and Sonar Users

We at Sonar are committed to fostering a strong partnership with Calix. This enhanced integration is just the beginning. We're constantly exploring new ways to leverage our combined strengths to empower ISPs with cutting-edge tools and automation capabilities.

Are you a Calix and Sonar user? We can't wait to unveil these exciting new features in Q2. Stay tuned for updates, and in the meantime, feel free to reach out if you have any questions!

Not a Sonar customer yet? Connect with us on LinkedIn and send us a DM or request a demo.

Frequently asked questions

How many Sonar data fields sync to Calix Cloud? Over 50 Sonar data fields can be synchronized to Calix Cloud in near real time, keeping customer and service data consistent across both platforms.

What provisioning capabilities are coming to Sonar in Q2 2024? Sonar continues to invest in the SMx integration, extending provisioning capabilities to the Field Tech App and Scheduled Events.

How does the Sonar to Calix Cloud deep link work? A deep link added to the Sonar account page lets you open that customer's Calix Cloud subscriber page with a single click, bridging workflows that still need hands-on work in both systems.