Product
New in Sonar: Smart Spam Filtering and Email Delivery Tracking
We’re excited to announce a new feature that brings greater transparency to your communications: you can now automatically filter spam from incoming messages and see real-time sent statuses on every outbound email.
Filed by Rick Seemann, VP, Product Management
May 28, 2025 · 1 MIN · UPD JUN 16, 2026
May 28, 2025
Sonar now includes Smart Spam Filtering, which automatically flags and moves spam to a separate folder using a built-in scoring system, plus real-time delivery statuses on every outbound email. Both run with no setup required, helping ISP support teams cut inbox clutter and focus on the messages that matter.
We are excited to announce Smart Spam Filtering in Sonar, designed to reduce inbox clutter and help you focus on the emails that matter.
With this update, you can:
Automatically identify and filter spam using a built-in scoring system.
Manually review and reclassify messages in or out of the spam folder.
Keep your inbox organized with no additional setup required.
How Smart Spam Filtering works:
Spam messages are automatically flagged and moved to a separate folder.
You can reclassify any message at any time.
Filtering is applied instantly, with no configuration necessary.
To learn more about this feature, visit our Knowledge Base:
How Sonar Manages Spam Filtering →
Also new: Email delivery tracking and visibility
There have been some other recent improvements to email in Sonar that provide more visibility and control over subscriber communications.
With these updates, you can:
View the full body of any email from the Communications tab or Account > Messages.
Copy and reuse past messages for faster replies.
Track message delivery with clear status indicators:
Sent to Processor - Message sent to the email processor
Sent - Delivered to the recipient’s mailbox
Failed - Delivery was unsuccessful
For more on how to get started, check out the Knowledge Base:
Have questions?
We are here to help, please don’t hesitate to contact your Account Manager or our Support team.
Support Phone (CA): 780.900.1180
Support Phone (US): 702.447.1247
Support Email: support@sonar.software
Questions, answered.
What is Smart Spam Filtering in Sonar?
Smart Spam Filtering automatically identifies and filters spam from incoming messages using a built-in scoring system. It requires no setup and is applied instantly with no configuration necessary.
What happens to messages that Sonar flags as spam?
Spam messages are automatically flagged and moved to a separate folder. Any message can be reclassified at any time if it was sorted incorrectly.
What do the Sonar email delivery statuses mean?
Sonar shows three outbound email statuses: Sent to Processor, Sent, and Failed. These let ISP teams track message delivery in real time.
Where can ISP staff read the full content of an email in Sonar?
ISP staff can view the full body of any email from the Communications tab or from Account, then Messages, in Sonar.
See it on the platform
20 minutes wired to your operation.
An ISP-only specialist walks Sonar through your specific use case. No generic deck, no horizontal SaaS pitch.
Book a meetingWritten by
Rick SeemannVP, Product Management
Rick Seemann is VP of Product Management at Sonar Software. He covers new features, product releases, and how the platform keeps ISPs BEAD-compliant.
All posts by RickThe Loop
ISP ops, weekly. No fluff.
Field notes, releases, and operator playbooks delivered every Tuesday morning.
Read by 2,400+ ISP operators · See last issue