Product
New Feature: Anchor-Linked Package Support for Bundled ISP Services
Introducing anchor-linked package support for bundled services like internet, TV, and phone, enhancing billing flexibility and control for MDUs and HOAs.
Filed by Rick Seemann, VP, Product Management
October 22, 2025 · 1 MIN · UPD JUN 16, 2026
October 22, 2025
Anchor-linked package support lets ISPs bundle services like internet, TV, and phone at scale for MDUs and HOAs, with subsidies, name overrides, and roll-up control built in. We're excited to announce this powerful upgrade to anchor-linked billing in Sonar Software: full support for packages, with all the flexibility and control you're used to.
With this update, you can:
Define packages within your anchor billing defaults and apply them across all linked accounts.
Apply subsidies at the package level to streamline billing for groups like HOAs or landlords.
Override package names and service names to keep things clear for your team or your customers.
Control roll-up behavior independently for each billing default, without impacting how the package behaves elsewhere.
This brings everything you love about anchor-linked services to your bundled offerings, creating a more efficient, scalable billing experience.
How anchor-linked package billing works
Start in your billing defaults: On the anchor-linked address, you'll now see a section for Available Packages in addition to services.
Customize if needed: Optional overrides let you rename packages or services, change pricing, or adjust roll-up settings, without affecting the package elsewhere in your instance.
Assign to linked accounts: Use the new Packages button on any linked account to apply packages defined in the anchor's billing default.
Schedule with ease: Packages can be added to scheduled events just like services. (Note: Name overrides for packages aren't yet reflected in scheduled events, but we're working on aligning this for consistency.)
Everything behaves just as you'd expect, making it easy to add this functionality without disrupting your current setup.
Want to dive deeper? Check out the full feature overview in our Knowledge Base:
Billing Defaults documentation →
Have questions?
We are here to help, please don't hesitate to contact your Account Manager or our Support team.
Support Phone (CA): 780.900.1180
Support Phone (US): 702.447.1247
Support Email: support@sonar.software
Questions, answered.
What is anchor-linked package support in Sonar?
Anchor-linked package support lets Sonar's anchor-linked billing handle full packages, so ISPs can bundle internet, TV, and phone services at scale for MDUs and HOAs. Packages can be defined within anchor billing defaults and applied across all linked accounts.
How can ISPs bundle internet, TV, and phone services for MDUs and HOAs?
ISPs define packages within the anchor billing defaults and apply them across every linked account. This brings bundled services together under one anchor for properties like multi-dwelling units and homeowner associations.
How do you apply subsidies to bundled packages for HOAs or landlords?
Subsidies can be applied at the package level, which streamlines billing for groups like HOAs and landlords. Applying the subsidy to the package keeps the bundled services tied to one billing arrangement.
How do you assign packages to anchor-linked accounts in Sonar?
Packages are assigned to linked accounts using the new Packages button. They can also be added to scheduled events, the same way individual services are.
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Rick SeemannVP, Product Management
Rick Seemann is VP of Product Management at Sonar Software. He covers new features, product releases, and how the platform keeps ISPs BEAD-compliant.
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