Product
New Feature: Custom Links for Sonar Accounts and Tickets
Add direct links to external apps right from your Accounts or Tickets and streamline your workflow with custom links.
Filed by Taneil Currie, Former Senior Manager, Growth Marketing
October 11, 2024 · 1 MIN · UPD JUN 16, 2026
October 11th, 2024
Custom Links in Sonar let you add direct links to external apps right from your Accounts or Tickets, so your team can jump to another system in one click instead of copy-pasting IDs or juggling bookmarks. It is a simple way to streamline the daily ISP workflow.
Introducing Custom Links in Sonar - a game-changer for streamlining your workflow! Now you can add direct links to external apps right from your Accounts or Tickets, so no more copy-pasting or juggling bookmarks. Need to pull up a customer's details in another system? Just click the custom link and go.
What makes Custom Links unique is the ability to insert variables into the URL, like custom field data or Sonar IDs, to integrate Sonar with external platforms effortlessly. Plus, Custom Links are easily accessible from the sidebar, keeping everything within reach for maximum efficiency.
Knowledge Base Doc: Custom Links overview in the Sonar Knowledge Base
Have questions?
We are here to help, please don't hesitate to contact your Account Manager or our Support team.
Support Phone (CA): 780.900.1180
Support Phone (US): 702.447.1247
Support Email: support@sonar.software
Questions, answered.
What are Custom Links in Sonar Software?
Custom Links let Sonar users add direct links to external apps right from Accounts or Tickets. They became available in Sonar on October 11th, 2024.
How do Custom Links streamline an ISP's workflow in Sonar?
Custom Links eliminate copy-pasting and bookmark juggling when moving between systems. Because they are accessible from the sidebar, they stay within reach across the workflow.
Can you insert variables into a Custom Link URL in Sonar?
Yes. Custom Link URLs support variables such as custom field data or Sonar IDs, which lets them integrate with external platforms.
Where do Custom Links appear in the Sonar interface?
Custom Links are accessible from the sidebar, so they stay within reach across your workflow on Accounts and Tickets.
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