AI & Automation
Sonar Retain: AI Churn Detection and Agent Coaching for ISPs
Discover Sonar Retain: AI-powered tool to reduce churn, enhance agent performance, and improve customer experience through real-time analysis and coaching.
Filed by Rick Seemann, VP, Product Management
September 29, 2025 · 2 MIN · UPD JUN 16, 2026
September 29, 2025
Sonar Retain is a new AI-powered retention and CX intelligence tool that analyzes every customer call, flags at-risk subscribers, and coaches your agents in real time so ISPs can reduce churn and protect .
We're excited to announce Sonar Retain: AI-Powered Retention & CX Intelligence
We've teamed up with QueSee to bring Sonar users a powerful new tool to proactively reduce churn, improve agent performance, and deliver a consistently exceptional customer experience. Sonar Retain uses AI to analyze every customer interaction, flag at-risk subscribers, and coach your team in real time, so you can act fast and protect your revenue.
With this update, you can:
Spot at-risk subscribers with AI-powered churn detection
See 100% of your call data unified with CRM and network insights
Coach agents automatically based on AI call analysis
Turn every interaction into a retention opportunity
Empower teams across your org, from execs to agents, with actionable CX data
How Sonar Retain works
Unify your data - Sonar Retain ingests 100% of your VoIP calls, combines them with your Sonar CRM and network data, and creates a single source of truth for customer experience.
Analyze every call - Instead of random QA checks, our AI reviews every conversation, identifying coaching moments, churn risks, and operational gaps in real time.
Predict churn before it happens - The system generates a churn risk score for each subscriber and pushes proactive alerts to your retention team.
Coach agents automatically - Agents receive post-call coaching insights based on AI analysis, highlighting what went well and where to improve, without requiring manual QA.
Push insights directly into Sonar - Key churn and CX indicators can be written back into Sonar, so your team sees everything they need without switching tools.
Want to dive deeper? Check out the full feature overview in our Knowledge Base:
Frequently asked questions
How does Sonar Retain detect at-risk subscribers? It reviews 100% of your VoIP calls with AI, generates a churn risk score for each subscriber, and pushes proactive alerts to your retention team before they cancel.
Does Sonar Retain replace manual QA? Yes. Instead of random QA checks, it analyzes every conversation and delivers automated post-call coaching insights to agents, highlighting what went well and where to improve.
Where do Sonar Retain insights live? Key churn and CX indicators can be written back into Sonar, so your team works from a single source of truth without switching tools.
Have questions?
We are here to help, please don't hesitate to contact your Account Manager or our Support team.
Support Phone (CA): 780.900.1180
Support Phone (US): 702.447.1247
Support Email: support@sonar.software
Questions, answered.
What is Sonar Retain and how does it reduce ISP churn?
Sonar Retain is an AI-powered retention and customer experience tool built with QueSee that helps ISPs reduce churn and improve agent performance. It generates a churn risk score for each subscriber and pushes proactive alerts to retention teams so they can act before customers leave.
How does Sonar Retain detect at-risk subscribers?
Sonar Retain reviews every call with AI instead of relying on random QA checks, surfacing churn risks, coaching moments, and operational gaps in real time. It then generates a churn risk score for each subscriber and sends proactive alerts to retention teams.
How does Sonar Retain coach support agents?
Agents receive automated post-call coaching insights from Sonar Retain without requiring manual QA. Because the AI reviews every call rather than a random sample, coaching moments are surfaced in real time across all interactions.
How does Sonar Retain unify call data with CRM and network insights?
Sonar Retain ingests 100% of VoIP calls and combines them with Sonar CRM and network data. This creates a single source of truth for customer experience that connects what subscribers say with their account and network context.
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Rick SeemannVP, Product Management
Rick Seemann is VP of Product Management at Sonar Software. He covers new features, product releases, and how the platform keeps ISPs BEAD-compliant.
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