Company & Events
How Sonar Is Supporting ISP Partners During COVID-19
COVID-19: How Sonar is helping our partners In this time of uncertainty, the service that you, our ISP partners provide, has become paramount to the intern
Filed by Taneil Currie, Former Senior Manager, Growth Marketing
March 15, 2020 · 1 MIN · UPD JUN 16, 2026
How Sonar Is Helping ISP Partners Through COVID-19
During the COVID-19 pandemic, Sonar is helping ISP partners keep subscribers connected by supporting fast account changes - temporarily suspending data caps, lifting late fees, and adjusting tier speeds en masse - all backed by a fully remote support team available online and by phone.
In this time of uncertainty, the service that you, our ISP partners provide, has become paramount to the international effort to slow the spread of the Covid-19 virus.
We at Sonar recognize your networks will be stretched to capacity as more employees are asked to work from home, students transition to online classes and the public at large turns to local ISPs like you to stay up to date on the health of their loved ones and their communities.
Sonar has a completely remote workforce and a culture of flexibility that enables our employees to be fully prepared to support you through these challenging times.
We know that life must go on, and that means you still need direct access to your operational software and the ability to tailor your business approach to meet changing needs.
Account adjustments Sonar can help ISPs make
Some examples of the adjustments we can help with are:
Change or temporarily suspend broadband data caps
Change or temporarily lift late fees
Adjust internet speeds on specific tier plans en masse
Our staff is available to you online and by phone. You've put your trust in Sonar, and we remain committed to you throughout this situation.
We're here to help.
Questions, answered.
How is Sonar supporting ISP partners during the COVID-19 pandemic?
Sonar operates a fully remote workforce and flexible culture, so its team stayed prepared to support ISP partners through COVID-19. Support is available to partners both online and by phone throughout the pandemic.
Can ISPs suspend broadband data caps during an emergency using Sonar?
Yes. ISPs can use Sonar to change or temporarily suspend broadband data caps during the pandemic so subscribers are not penalized for higher usage.
Can ISPs waive late fees for subscribers facing hardship in Sonar?
Yes. ISPs can change or temporarily lift late fees in Sonar for subscribers facing hardship during COVID-19.
How can ISPs adjust internet speeds for specific tier plans at scale?
Sonar lets ISPs adjust internet speeds on specific tier plans en masse, so providers can update many subscribers on a plan at once rather than account by account.
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