Product
New Feature: Ticket Subscribe in Sonar
June 8th, 2023 We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to
Filed by Taneil Currie, Former Senior Manager, Growth Marketing
June 15, 2023 · 1 MIN · UPD JUN 16, 2026
New Feature: Ticket Subscribe (June 8th, 2023)
Sonar's new Ticket Subscribe feature lets support users follow tickets they are not directly assigned to and receive notifications on every update. It keeps your whole team in the loop without reassigning ownership.
We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to receive notifications for tickets that they are not directly assigned to. Whether a comment is left on a ticket, a reply is received, or a message is sent from the ticket, you'll be able to follow along with any updates by using the Ticket Subscribe feature.
These notifications can be received via email and/or appear directly within the Sonar instance. Users can set their notification preferences by navigating to their user profile within the Sonar instance, and then to the "Notifications" tab.
To read more about this feature, please refer to our knowledge base documentation here:
Subscribing to tickets in the Sonar knowledge base
Have questions?
We are here to help, please don't hesitate to contact your Account Manager or our Support team.
Support Phone (CA): 780.900.1180
Support Phone (US): 702.447.1247
Support Email: support@sonar.software
Questions, answered.
What is the Ticket Subscribe feature in Sonar?
Ticket Subscribe is a Sonar feature that lets users receive notifications for tickets they are not directly assigned to. It was deployed on June 8th, 2023.
What kinds of ticket updates trigger notifications with Ticket Subscribe?
Subscribers are notified when a comment is left, a reply is received, or a message is sent from a ticket.
How are Ticket Subscribe notifications delivered?
Ticket Subscribe notifications can be delivered via email and/or directly within the Sonar instance.
Where do you set your notification preferences for Ticket Subscribe?
Users set their notification preferences in their user profile under the Notifications tab in the Sonar instance.
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