Product
New Feature: Billing Quiet Hours for ISP Customer Communications
March 20, 2024 🎉 We’re thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now desig
Filed by Taneil Currie, Former Senior Manager, Growth Marketing
March 20, 2024 · 1 MIN · UPD JUN 16, 2026
March 20, 2024
Sonar Software now lets ISPs pause billing messages during set hours: the new Billing Quiet Hours feature lets you designate a specific timeframe to halt the delivery of messages to your customers.
🎉 We're thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now designate a specific timeframe to halt the delivery of messages to your customers.
To read more about how to set up Billing Quiet Hours, please refer to our knowledge base documentation here:
Billing Communications Delay setup docs
Have questions about Billing Quiet Hours?
We are here to help, please don't hesitate to contact your Account Manager or our Support team.
Support Phone (CA): 780.900.1180
Support Phone (US): 702.447.1247
Support Email: support@sonar.software
Questions, answered.
What is the Billing Quiet Hours feature in Sonar?
Billing Quiet Hours lets ISPs designate a timeframe to halt the delivery of billing messages to customers. It was introduced on March 20, 2024.
Where do you configure Billing Quiet Hours in Sonar?
You configure Billing Quiet Hours within the Billing Communications Delay section in Sonar. Documentation is available in the Sonar knowledge base under basic company setup.
How can ISPs stop billing messages from being sent during certain hours?
With Billing Quiet Hours, ISPs designate a timeframe during which the delivery of billing messages to customers is halted. This setting lives in the Billing Communications Delay section.
Where can ISPs get help setting up billing communications in Sonar?
ISPs can reach a Sonar Account Manager or the Support team for help with billing communications. Documentation is also available in the Sonar knowledge base under basic company setup.
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