Author
Industry insight
ISP Marketing Campaign Ideas That Actually Drive Signups
Oct 8, 2025 · 6 min
Industry insight
How Local ISPs Beat Big Providers with Local Brand Power
Oct 6, 2025 · 3 min
AI & Automation
Creative Revenue Streams for ISPs: Growing ARPU in the AI Era
Aug 30, 2025 · 5 min
AI & Automation
How to Use a Custom GPT to Simplify ISP Compliance (FCC, BEAD, SLA)
Aug 27, 2025 · 6 min
AI & Automation
Using AI to Drive Revenue Growth and Upselling for ISPs
Aug 25, 2025 · 5 min
Funding & Compliance
FCC Reporting Requirements in 2025: An ISP Compliance Guide
Aug 21, 2025 · 4 min
AI & Automation
How AI Reduces Support Costs for Broadband Providers
Aug 19, 2025 · 4 min
AI & Automation
What AI Means for Small and Rural ISP Networks
Jul 28, 2025 · 5 min
Company & Events
Broadband Appreciation Week 2025: Celebrating WISPs and Fiber Providers
Mar 24, 2025 · 2 min
Product
Account Overview Customization: Tailor Your Sonar Account View
Dec 16, 2024 · 1 min
Product
Multi-Factor Authentication (MFA) Now Available in Sonar
Dec 11, 2024 · 1 min
Product
New in Sonar: Redesigned Table Filters and Smarter Search
Nov 21, 2024 · 1 min
Product
Sonar's Redesigned Table Filters and Search: Find ISP Data Faster
Nov 8, 2024 · 2 min
Product
New Feature: Custom Links for Sonar Accounts and Tickets
Oct 11, 2024 · 1 min
Customer experience
How ISPs Can Turn Customizable Invoices Into a Marketing Channel
Oct 1, 2024 · 4 min
Product
Customizable Invoice Templates: Brand Your ISP Billing
Sep 24, 2024 · 1 min
Product
Auth0 SSO Integration: Enforced Single Sign-On for Sonar
Sep 20, 2024 · 1 min
Company & Events
Sonar and Actifai Integration: AI-Powered Subscriber Acquisition for ISPs
Jul 29, 2024 · 1 min
Product
Future Serviceable Addresses: Schedule Address Takeovers in Sonar
Jul 24, 2024 · 1 min
Funding & Compliance
New Feature: FCC Broadband Label Generator for ISPs
May 7, 2024 · 2 min
Product
Billing Quiet Hours for ISPs: Why Notification Timing Matters
Apr 15, 2024 · 3 min
Customer experience
Upselling Strategies for Internet Service Providers (ISPs)
Mar 25, 2024 · 4 min
Product
New Feature: Billing Quiet Hours for ISP Customer Communications
Mar 20, 2024 · 1 min
Customer experience
Support Ticket Prioritization for ISPs: Best Practices
Mar 18, 2024 · 4 min
AI & Automation
7 Ways ISPs Can Use ChatGPT to Improve Customer Engagement
Feb 23, 2024 · 3 min
Industry insight
The Battle for Bandwidth: Fixed Wireless vs Fiber (and the Hybrid Network Win)
Feb 19, 2024 · 4 min
Product
Anchor & Linked Serviceable Addresses: Wholesale Billing for ISPs
Feb 13, 2024 · 2 min
Product
New Feature: Outbound SMS for Proactive ISP Subscriber Messaging
Feb 7, 2024 · 1 min
Customer experience
ISP Win-Back Campaigns: Turn Churn Into Returning Subscribers
Feb 5, 2024 · 4 min
Operations
5 Business Intelligence Reports Every ISP Field Operations Manager Needs
Jan 31, 2024 · 5 min
Industry insight
7 Ways Internet Service Providers Can Combat Inflation
Jan 25, 2024 · 6 min
Customer experience
How to Craft Effective Canned Replies for ISP Support Teams
Jan 20, 2024 · 4 min
Product
New Feature: sonarPay Disbursements Dashboard and Report
Jan 16, 2024 · 1 min
Company & Events
Sonar Software Names Steve Shillingsburg as New CTO
Jan 16, 2024 · 2 min
Operations
Field Service KPIs Every Fiber ISP Should Track
Jan 12, 2024 · 2 min
Product
Product Update: Auth0 Integration Adds Active Directory and SAML SSO
Jan 5, 2024 · 1 min
Product
The Essential Tech Stack for Fiber Internet Providers in 2024
Jan 4, 2024 · 5 min
Operations
In-House vs. Outsourced Field Service for ISPs: A Cost Analysis
Dec 18, 2023 · 4 min
Customer experience
Key Metrics for Outsourcing ISP Customer Service
Dec 11, 2023 · 4 min
Customer experience
ISP Customer Retention in 2024: Strategies to Keep Subscribers Happy
Dec 4, 2023 · 3 min
Operations
Using Historical Data for Network Optimization at ISPs
Nov 25, 2023 · 3 min
Operations
How ISPs Manage Network Congestion: 5 Proven Strategies
Nov 20, 2023 · 3 min
Company & Events
Sonar Software Appoints Ray Bixler as CEO to Lead ISP Growth
Nov 14, 2023 · 2 min
Operations
ISP Inventory Management: Streamline Stock and Purchase Orders with Sonar
Nov 9, 2023 · 4 min
Industry insight
Big Telecom vs. Local ISPs: How Telecom M&A Impacts Competition
Nov 2, 2023 · 4 min
Operations
Automated Billing and Invoicing for WISPs: Cut Errors, Save Time
Oct 28, 2023 · 4 min
Operations
How GIS Mapping Transforms ISP Network Operations
Oct 24, 2023 · 7 min
Company & Events
2023 Wispapalooza Conference Highlights for WISPs and ISPs
Oct 23, 2023 · 6 min
Operations
How to Choose the Right Network Monitoring Tool for Your ISP
Oct 10, 2023 · 3 min
Operations
How to Scale ISP Billing Operations with Sonar Automation
Oct 2, 2023 · 4 min
Product
Avalara Tax Integration for ISPs: Automated Communications Tax in Sonar
Sep 27, 2023 · 1 min
Company & Events
Sonar Software Partners With Avalara to Automate ISP Tax Compliance
Sep 27, 2023 · 3 min
Operations
Network Automation for ISPs: Shaping Tomorrow's Connectivity
Sep 26, 2023 · 4 min
Funding & Compliance
RDOF Defaulters Face $8M in FCC Fines: What It Means for Rural Broadband
Sep 15, 2023 · 3 min
Product
Calix SMx Integration Update: New VLAN and Policy Map Options in Sonar
Sep 7, 2023 · 1 min
Funding & Compliance
After You Win a Broadband Grant: An ISP Roadmap for Post-Award Success
Sep 4, 2023 · 4 min
Industry insight
The Future of Fiber Networks: Trends and Innovations Shaping ISP Connectivity
Aug 18, 2023 · 4 min
Industry insight
Bridging the Digital Divide: How Fiber Internet Transforms Rural Communities
Aug 11, 2023 · 4 min
Product
Sonar Batch Payment Entry Tool: CSV Loading and Invoice Updates
Aug 10, 2023 · 1 min
Funding & Compliance
Broadband Grants for ISPs: A Roadmap to Win Funding
Aug 7, 2023 · 4 min
Industry insight
How ISPs Secure Fiber Outside Plant (OSP) Networks
Aug 5, 2023 · 4 min
Funding & Compliance
$4 Million Internet for All Grants Expand Broadband on Tribal Lands
Jul 24, 2023 · 4 min
Industry insight
Understanding DHCP: What It Is and How It Works in ISP Networks
Jul 21, 2023 · 4 min
Funding & Compliance
South Carolina Secures $551.5 Million in Broadband Funding
Jul 18, 2023 · 3 min
Industry insight
API Security for ISPs: Protecting OSS/BSS Data and Customers
Jul 16, 2023 · 4 min
Funding & Compliance
$88 Million Broadband Grant to Connect Rural Northwest Alaska
Jul 15, 2023 · 3 min
Industry insight
New Technologies for Fiber Internet Providers: 5G, IoT, and Rural Expansion
Jul 13, 2023 · 4 min
Funding & Compliance
Texas Secures Over $3.3 Billion in BEAD Broadband Funding
Jul 11, 2023 · 3 min
Funding & Compliance
$238 Million in Federal Broadband Funding Expands High-Speed Internet Across Michigan
Jul 6, 2023 · 2 min
Funding & Compliance
Middle-Mile Broadband Funding: $930 Million for 35 Expansion Projects
Jul 1, 2023 · 2 min
Operations
Automating Billing and Provisioning for MDU Service Providers
Jun 28, 2023 · 6 min
Funding & Compliance
Colorado Launches $162 Million Broadband Grant Program for ISPs
Jun 24, 2023 · 1 min
Funding & Compliance
Mississippi Wins $151.4M in BEAD-Era Broadband Grants for ISPs
Jun 20, 2023 · 3 min
Product
New Feature: Ticket Subscribe in Sonar
Jun 15, 2023 · 1 min
Funding & Compliance
West Virginia Approves $18M in Broadband Infrastructure Funding
Jun 15, 2023 · 1 min
Industry insight
From 2G to 6G: The Evolution of Telecom Networks
Jun 11, 2023 · 3 min
Funding & Compliance
Florida Broadband Grants Expand Fiber Access in Polk County
Jun 8, 2023 · 1 min
Funding & Compliance
FCC Broadband Map: 8.3 Million Americans Still Lack High-Speed Internet
Jun 5, 2023 · 2 min
Operations
How to Improve Cross-Department Collaboration with Notes and Tasks
Jun 1, 2023 · 4 min
Company & Events
Sonar Names Cameron Barragan Interim CEO and Simon Westlake CTO
Jun 1, 2023 · 2 min
Funding & Compliance
North Carolina GREAT Grant: New Broadband Funding for Unserved Areas
May 31, 2023 · 4 min
Product
Product Update: Sonar Customer Portal Upgrade and Ubuntu 16.04 End of Support
May 30, 2023 · 1 min
Industry insight
How ISPs Can Optimize Marketing Budgets and Maximize ROI During Inflation
May 29, 2023 · 4 min
Funding & Compliance
Bridging the Digital Divide: ARP Broadband Funding for ISPs
May 20, 2023 · 3 min
Product
New Feature: Vetro FiberMap Integration (Beta) for Sonar
May 12, 2023 · 1 min
Customer experience
Pre-Qualification Tools for ISPs: Benefits and How They Streamline Sales
May 12, 2023 · 3 min
Funding & Compliance
Grant Writing Preparedness: How ISPs Secure Government Broadband Funding
May 10, 2023 · 3 min
Operations
Field Service Dispatch Software for ISPs: Top Features to Look For
May 5, 2023 · 7 min
Industry insight
How Fiber Internet Helps ISPs Attract and Retain More Customers
Apr 29, 2023 · 7 min
Product
New Feature: Voice Billing Importer for Sonar
Apr 25, 2023 · 1 min
Operations
SMS Notifications for ISPs: Streamline Operations and Field Communication
Apr 22, 2023 · 2 min
Funding & Compliance
How ISPs Can Drive Affordable Connectivity Program (ACP) Enrollment
Apr 14, 2023 · 4 min
Operations
Field Technician Task Templates: Boost ISP Productivity and Consistency
Apr 8, 2023 · 3 min
Product
New Feature: GPS Tracking for ISP Vehicles and Field Technicians
Apr 6, 2023 · 1 min
Industry insight
How ISPs Can Overcome Staffing Challenges During Inflation
Apr 2, 2023 · 4 min
Funding & Compliance
Product Update: FCC Broadband Data Collection (BDC) Export in Sonar
Mar 30, 2023 · 1 min
Industry insight
How to Develop a Winning ISP Pricing Strategy
Mar 24, 2023 · 10 min
Product
Sonar V2 Scheduled Maintenance: March 11, 2023 Service Window
Mar 11, 2023 · 1 min
Product
Product Update: Network Deployment Mapping for Fiber and Wireline Operators
Mar 9, 2023 · 1 min
Operations
5 Ways to Improve Your ISP Accounting Process
Mar 1, 2023 · 3 min
Customer experience
How to Optimize Your ISP Ticket Resolution Process
Feb 21, 2023 · 3 min
Product
New Feature: SMS Notifications for Sonar System Users
Feb 9, 2023 · 1 min
Operations
10 Signs You Have Outgrown Your ISP Field Technician Software
Feb 4, 2023 · 4 min
Operations
Managing Fiber Build Expenses with Business Intelligence Reporting
Jan 18, 2023 · 5 min
Company & Events
Inside Sonar's Annual Hackathon: How Our Dev Team Builds and Recharges
Jan 15, 2023 · 3 min
Product
Advantages of Single Sign-On (SSO) for ISPs
Jan 12, 2023 · 2 min
Product
User Personalization: Set Your Default Landing Page in Sonar
Jan 5, 2023 · 1 min
Operations
How to Improve Your ISP Procurement Process: 8 Strategies
Jan 4, 2023 · 4 min
Industry insight
ISP Website Redesign: 7 Ideas That Convert More Customers
Dec 30, 2022 · 5 min
Company & Events
Blue Star Innovation Partners Invests in Sonar Software, ISP OSS/BSS Provider
Dec 23, 2022 · 2 min
Product
How to Choose the Right Network Monitoring Tool for a Hybrid ISP
Dec 9, 2022 · 4 min
Operations
Why Automated Billing Is Essential for Scaling Your ISP
Nov 17, 2022 · 5 min
Operations
Inventory Control for ISPs Using Business Intelligence Reporting
Oct 28, 2022 · 4 min
Company & Events
Sean Green Joins Sonar Software as Chief Commercial Officer
Aug 23, 2022 · 3 min
![[Webinar Replay] How to Drive New Revenue Streams & Tap into the MDU Gold Rush](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fdgmysuuh%2Fstaging%2F82fbe0376feb582e631b4f81438c90c5f03cbb26-2208x1104.png&w=3840&q=75)
Industry insight
How ISPs Can Tap the MDU Gold Rush to Drive New Revenue
May 11, 2022 · 5 min
![[Webinar Replay] How to Leverage Sonar’s Multi-Tenancy to Grow Your Business](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fdgmysuuh%2Fstaging%2Fe23330eea5e58d7eb83b9ac03c967149548dd84e-2002x1010.png&w=3840&q=75)
Product
How ISPs Use Sonar Multi-Tenancy to Manage Multiple Brands and Scale
Nov 19, 2021 · 4 min
Product
Business Intelligence Reporting for ISPs: Turn Data Into Insights
Sep 8, 2021 · 7 min
Industry insight
Cloud Security vs On-Premise Security for ISPs: How to Choose
Aug 9, 2021 · 6 min
Customer experience
When to Outsource ISP Customer Support (and Why It Works)
Jun 8, 2021 · 6 min
Customer experience
10 Ways to Streamline Your ISP Support Process in Sonar
Feb 23, 2021 · 7 min
![[Webinar Replay] Unleash Potential & Enhance Field Tech Performance](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fdgmysuuh%2Fstaging%2Fe7c8b26cedbf85530a8e8de8ee07fa50dcfda1eb-2204x1118.png&w=3840&q=75)
Operations
Field Tech App for ISPs: Streamline Field Operations [Webinar Replay]
Feb 17, 2021 · 4 min
Product
How ISPs Can Leverage Data to Increase ARPU and Reduce Churn
Feb 5, 2021 · 2 min
![[Webinar Replay] Foundation for Future Growth & Expansion](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fdgmysuuh%2Fstaging%2F16c5ff9dddb4d6ad83fcc4e58461c578f1e10dbe-2216x1124.png&w=3840&q=75)
Industry insight
ISP Growth Strategies: Optimization, Automation, and Expansion [Webinar Replay]
Jan 21, 2021 · 2 min
![[Webinar Replay] The Customer Experience: Unlocking Network Potential with Sonar & Preseem](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fdgmysuuh%2Fstaging%2F42f625dcdd0be6bb7a29bc3dd006cb6a4a7d425e-2222x1134.png&w=3840&q=75)
Customer experience
ISP Customer Experience Webinar: Sonar and Preseem on Network Potential
Nov 4, 2020 · 4 min
![[Webinar Replay] Mastering Inventory Management for ISPs](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fdgmysuuh%2Fstaging%2F3b2703a2ee72381ddb3ab5d8df962111d6399ec2-2212x1078.png&w=3840&q=75)
Operations
Mastering Inventory Management for ISPs: Webinar Replay
Oct 21, 2020 · 2 min
Company & Events
How Sonar Is Supporting ISP Partners During COVID-19
Mar 15, 2020 · 1 min
Company & Events
COVID-19 Announcement: Sonar Suspends Travel, Goes Virtual for WISPAMERICA 2020
Mar 9, 2020 · 2 min
Company & Events
Introducing the All-New Sonar: Modern OSS/BSS for Growing ISPs
Oct 16, 2019 · 1 min
Product
Sonar Unveils the Future of ISP Billing and Management Software
Oct 10, 2019 · 2 min
Company & Events
The Globe and Mail Ranks Sonar No. 23 on Canada's Top Growing Companies
Sep 27, 2019 · 1 min
Company & Events
Sonar Software Ranks No. 11 on the 2019 Startup 50
Sep 12, 2019 · 2 min