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MH

Madeline Hanna

Customer Marketing Manager · 7 articles

Madeline Hanna is Customer Marketing Manager at Sonar Software, writing about customer experience, retention, and broadband funding for ISP operators.

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Lost BEAD Funding? Here’s How Fiber Operators Can Still Win

Funding & Compliance

BEAD Funding Alternatives for Fiber Operators: How to Still Win

Apr 29, 2026 · 3 min

Lunch & Learn Recap: Disconnection Reasons

Customer experience

Using Structured Disconnection Reasons to Turn ISP Churn Into Strategy

Feb 27, 2026 · 4 min

Master Everyday Sonar Features with Our Lunch & Learn Series

Product

Master Everyday Sonar Features with the Lunch & Learn Video Series for ISPs

Nov 18, 2025 · 2 min

Understanding and Preventing Broadband Churn: Why Customers Leave — and How ISPs Can Stop It

Customer experience

How to Reduce Broadband Churn: Why ISP Customers Leave and How to Stop It

Oct 15, 2025 · 11 min

Lost Out On BEAD Funding? Here’s How Fiber Operators Can Still Win

Funding & Compliance

BEAD Funding Alternatives for Fiber Operators Who Missed Out

Sep 11, 2025 · 4 min

Why My Reports Start in Spreadsheets (and Why That’s Okay)

Operations

Why ISP Reports Start in Spreadsheets (and Why That's Okay)

Jun 30, 2025 · 3 min

Why ISPs Should Segment NPS by Region and Service

Customer experience

Why ISPs Should Segment NPS by Region and Service Type

May 14, 2025 · 5 min

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