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AccountsSubscriber profiles, service history, and communication logs in a single record.Billing ToolsRecurring invoicing, taxes, and multi-jurisdiction compliance, automated.CommunicationsOutage alerts, mass messaging, and notifications across SMS, email, and voice.TicketingSupport tickets with escalation, account-level history, and SLA tracking.SchedulingField tech dispatch, route optimization, and real-time GPS tracking.Network & IPAMIPAM, multi-vendor monitoring, and outage detection across fiber and wireless.InventoryEquipment tracking from warehouse to truck to customer premises.Purchase OrdersPO management, vendor sync, and fulfillment tracking.Location ToolsService area mapping, BEAD eligibility, and address validation.TasksInternal workflows, automation, and team assignments.ReportsPre-built reports plus a custom builder for MRR, churn, and operations, powered by Looker.
FiberFTTH operators running buildouts and BEAD-funded fiber.WISPFixed wireless operators with tower fleets and rural coverage.CableCable providers managing legacy and DOCSIS subscribers.MDUMulti-dwelling unit specialists wiring apartments and condos.VoIPVoice service providers running modern softphone fleets.
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Michelle De Alva

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Michelle De Alva

Marketing, Sonar · 1 article

Closing a Chapter in Puerto Rico

Company & Events

Closing a Chapter in Puerto Rico: The Final Sonar V1 to V2 ISP Migration

Feb 26, 2026 · 3 min

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