Author
Georgette Lopez-Aguado
VP, Client Experience · 25 articles
Georgette Lopez-Aguado leads Client Experience at Sonar Software and co-founded Women of WISPA. She writes on customer experience, BEAD funding, and the broadband industry from nearly a decade in OSS and BSS.
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Company & Events
Built on People, Proven by Partnership: The Heart of Sonar
Mar 19, 2026 · 9 min
Company & Events
ISPAMERICA 2026 Recap: AI Customer Experience and ISP Collaboration
Mar 9, 2026 · 4 min
Industry insight
When Is It the Right Time to Sell Your ISP? A Broadband M&A Guide
Nov 14, 2025 · 3 min
Industry insight
Why ISPs Are Merging: Inside the Broadband Consolidation Wave
Nov 5, 2025 · 5 min
Industry insight
Bridging the Digital Divide: How Compudopt Builds True Digital Equity
Sep 24, 2025 · 7 min
Funding & Compliance
BEAD Funding: How to Win on Best Broadband at Best Cost
Aug 14, 2025 · 3 min
Funding & Compliance
The End of the Middle-Class Affordability Plan: What BEAD ISPs Need to Know
Jul 21, 2025 · 3 min
Funding & Compliance
Do Fixed Wireless and LEO Now Have a BEAD Competitive Edge?
Jul 9, 2025 · 3 min
Company & Events
Broadband Communities Summit 2025 Recap: BEAD, AI, and Community Fiber
Jul 8, 2025 · 3 min
Funding & Compliance
NTIA BEAD Policy Overhaul: What It Means for ISP State Broadband Strategy
Jun 30, 2025 · 3 min
Funding & Compliance
2025 BEAD Policy Changes: What Fiber and Fixed Wireless ISPs Need to Know
Jun 27, 2025 · 4 min
Operations
ISP Communications Tax Compliance: How Automation Changes the Game
Apr 24, 2025 · 4 min
Operations
How ISP Automation Reduces Operational Costs and Maximizes ROI
Apr 7, 2025 · 3 min
Customer experience
How to Handle 10x More ISP Customers Without Hiring More Support Staff
Apr 2, 2025 · 1 min
Customer experience
How Clearnetworx and 360 Broadband Win With World-Class ISP Customer Service
Mar 28, 2025 · 5 min
Customer experience
How ISP Self-Service Portals Reduce Support Ticket Volume
Mar 23, 2025 · 3 min
Operations
Cut Costs, Not Corners: How ISPs Automate Operations for Growth
Mar 10, 2025 · 2 min
Industry insight
The 5 Biggest ISP Scaling Mistakes (And How to Avoid Them)
Mar 4, 2025 · 2 min
Customer experience
ISP Mergers and Acquisitions: How to Prepare Customers for a Smooth Transition
Jan 25, 2025 · 4 min
Customer experience
How Quality of Experience Reduces ISP Customer Churn
Jan 23, 2025 · 6 min
Customer experience
How to Streamline ISP Ticketing: Automation and Troubleshooting
Jan 23, 2025 · 3 min
Operations
ISP Tax Compliance: How to Automate Tax Calculation and Filing
Nov 18, 2024 · 4 min
AI & Automation
E-commerce Automation for ISPs: Inside the Sonar and Actifai AI Integration
Aug 12, 2024 · 3 min
Customer experience
How Supply Chain Optimization Improves ISP Customer Experience
Aug 2, 2024 · 4 min
Customer experience
The Customer Review Strategy Every ISP Needs
Apr 17, 2024 · 4 min