A Sonar guide series
Inside Sonar.
A practical guide series for the people who actually run ISPs. Each field guide gives you a clear look at how Sonar supports the day-to-day work, team by team.
Customer Support Handbook
A clear, practical look at how Sonar supports the day-to-day work of managing customer relationships, from the first ticket to the resolved account, so your team can respond faster and keep subscribers happy.
Download the Customer Support HandbookBilling Blueprint
How Sonar supports the day-to-day work of running accurate, consistent billing, from invoicing and payments to taxes and revenue, so the numbers add up every cycle.
Download the Billing BlueprintField Operations Playbook
How Sonar supports the day-to-day work of dispatching and completing field jobs, from scheduling technicians to closing out work orders, so installs and repairs stay on track.
Download the Field Operations PlaybookInventory Management Manual
How Sonar supports the day-to-day work of tracking, organizing, and deploying inventory, so you always know what you have, where it is, and what is going out the door.
Download the Inventory Management ManualNetwork Operations Field Guide
How Sonar supports the day-to-day work of running a reliable network, from monitoring and provisioning to troubleshooting, so your team can keep subscribers connected.
Download the Network Operations Field GuideSee it inside your own operation.
The guides show the day-to-day. A short call shows how it maps to the way your team works today.